Product Growth Manager

As a Product Growth Manager at Recidiviz, you'll be at the forefront of enhancing product usage among our stakeholders. You'll manage new product rollouts, conduct user training, and run both scaled and tailored engagement tactics. Moreover, you'll synthesize user feedback to communicate effectively with our internal teams, ensuring our tools meet the needs of users.

To qualify as a Product Growth Manager at Recidiviz, you should have a minimum of 3 years in relevant work experience, ideally in external-facing roles or project management. Strong communication abilities, organizational skills, and the ability to build rapport with diverse stakeholders are crucial. Previous experience with technologies like Intercom or Sendgrid is a plus.

Recidiviz prefers candidates who have a background in collaborating with external stakeholders and experience in marketing or support technologies. Experience in the corrections industry or having lived experience navigating the system is highly valued, as it adds depth to your understanding of our mission.

The Product Growth Manager role at Recidiviz includes significant travel requirements, typically around 25-40% of your time. This travel is essential for onsite training, user engagements, and fostering relationships with our partner states to ensure that our tools are effectively integrated and utilized.

The salary for the Product Growth Manager position at Recidiviz varies depending on location. Employees in Oakland and New York City can expect a salary of $120,000, while those based elsewhere in the U.S. will earn $93,000. Recidiviz emphasizes equitable compensation and does not negotiate offers.

To increase product adoption, I would utilize a combination of user training, well-structured rollout plans, and tailored engagement tactics. By understanding user needs and gathering feedback, I would create strategies that resonate and enhance their experience with our tools.

In my previous roles, I’ve engaged with a variety of stakeholders, from users to senior leadership. I approach these interactions with empathy, ensuring I listen actively and address their concerns. Building rapport through open communication is essential to foster collaboration and trust.

I would implement a comprehensive measurement plan that includes key performance indicators (KPIs) like user engagement rates, customer satisfaction surveys, and A/B tests. Analyzing this data will guide decisions for future enhancements and ensure we are meeting user needs effectively.

In a previous project, I encountered differing opinions between stakeholders regarding product features. I facilitated a meeting where everyone could express their concerns. By focusing on common goals and emphasizing constructive feedback, we reached a consensus that satisfied all parties involved.

To gather user feedback effectively, I would deploy surveys and utilize direct communication channels like in-app messaging or emails. I’d also encourage open discussions during training sessions to foster an environment where users feel comfortable sharing their insights and suggestions.

I believe in a hands-on approach to training new users. I would create engaging and interactive training sessions that not only cover the functionality of the tools but also emphasize their practical applications in the users’ everyday tasks to promote comfort and confidence.

Empathy is crucial for a Product Growth Manager because you're the bridge between the product and its users. Understanding users' challenges allows me to tailor solutions that genuinely address their needs, build strong relationships, and expand adoption.

I prioritizing tasks using a balance of urgency and impact. I would employ project management tools to track deadlines, communicate with teams, and continuously reassess priorities based on project status and stakeholder inputs to ensure timely delivery.

I would start by segmenting users based on their activity levels and needs. Then, I would design tailored engagement activities, such as targeted outreach campaigns and incentive programs, to boost interest and interaction with our tools while tracking engagement metrics to analyze effectiveness.

I believe the biggest challenge is overcoming user resistance to change. It’s vital to communicate the benefits of the product clearly, provide comprehensive support, and foster a positive user experience to encourage users to transition away from established routines.