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Lead Product Manager, New Product (B2B GenAI platform) - job 1 of 7

You could be a product manager anywhere. Why us?

  • Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size)

  • Report directly to our COO and work closely with brilliant leaders and team mates from companies like Nvidia, Nerdwallet, Better, Wayfair, Robinhood, etc.

  • Opportunity to take us to a $5B business and a household name in the next few years

  • Be immersed in a talent-dense environment, greatly accelerate your learning and career growth

About the opportunity:

Jerry is building an AllCar™ super app to radically simplify all aspects of car ownership. In late 2022, we were one of the first companies to develop on top of OpenAI’s ChatGPT. In April of 2023, we launched our first LLM-powered chatbot that could answer the 200,000+ messages we get from our customers each month via Chat and SMS. Our multi-modal chatbot is able to respond to 93% of all incoming SMS and in-app chat requests without human intervention, with an average response time of 15-20 seconds. We also launched a voicebot for inbound phone calls that went live in production in early 2024. 

After the overwhelming success of our chatbot/voicebot technology, we decided to invest in Propelix as a B2B GenAI prompt engineering platform provider to allow other companies to leverage our highly customizable AI-based virtual agent framework to help scale their business. Propelix.ai is to Jerry what AWS is to Amazon: a valuable core technology that we are making available to other companies because we believe it can be a very valuable business for us. We are looking for a Lead product manager to own the product development, implementation and success of our earliest customers for Propelix. This role sits at the intersection of go-to-market and product.

Responsibilities:

  • Drive the development of Propelix from 0 to 1, working directly with our early customers and iterating on their feedback to uncover and refine our product-market fit

  • Utilize customer insights to identify and build new Propelix features, ecosystem integrations, and processes that enable both initial customer success and future customer growth

  • Ask penetrating questions to form a deep understanding of our customers needs and customize our technology to help them produce meaningful results

  • Own and execute the implementation process for our early Propelix customers to drive customer success and satisfaction

  • Manage all aspects of our B2B Propelix product to establish it as the leading GenAI prompt engineering platform provider within the Insurance industry

Requirements:

  • Systems Thinking: Skilled at bringing structure to ambiguous situations, demonstrating curiosity, asking insightful questions, and employing creative and first-principles thinking

  • Initiative: Highly self-motivated with a strong sense of ownership over tasks.

  • Organizational Skills: Exceptional project management abilities, capable of managing clients, internal stakeholders, project and product team members, and project timelines effectively.

  • Communication: Strong proficiency in both written and verbal communication, able to interact with and influence a diverse range of audiences, including internal, external, technical, and non-technical stakeholders.

Ideal profile:

  • Bachelor’s degree in an intellectually rigorous discipline

  • 5-10 years of experience, ideally a mix of structured problem solving experience (MBB, VC or PE experience preferred) followed by a few years of experience building products at an early-stage B2B SaaS startup (pre-product market fit)

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@getjerry.com

About Jerry:

Jerry is America’s first and only AllCar™ app. We are redefining and radically improving how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing.

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

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What You Should Know About Lead Product Manager, New Product (B2B GenAI platform), Jerry

At Jerry, we're on the lookout for a passionate Lead Product Manager to oversee our New Product initiative focused on our exciting B2B GenAI platform, Propelix. If you want to make a significant impact and be part of a pre-IPO startup that's already captured $240M in funding and is thriving with a staggering 40X revenue growth, this could be the perfect opportunity for you! Located in the vibrant tech hub of San Jose, you'll have the chance to work closely with industry leaders from renowned companies like Nvidia and Robinhood. Your mission? To drive the Propelix platform from its early stages to becoming the leading GenAI prompt engineering provider, especially within the insurance industry. You’ll engage directly with our early customers, utilizing their feedback to refine our product-market fit while ensuring customer success and satisfaction. With your knack for systems thinking and project management, you'll bring structure to ambiguous situations, responding to customer needs and crafting meaningful solutions. The ideal candidate will have a robust background in problem solving combined with experience in B2B SaaS startups. Here, you won't just be developing a product; you'll be shaping the future of how businesses leverage AI, all while being immersed in a collaborative, talent-rich environment. Join us at Jerry, where we’re not just redefining car ownership—we’re making it simpler and smarter for millions of customers. The next chapter in your career is waiting; come help us write it!

Frequently Asked Questions (FAQs) for Lead Product Manager, New Product (B2B GenAI platform) Role at Jerry
What are the main responsibilities of a Lead Product Manager at Jerry?

As the Lead Product Manager for Propelix at Jerry, you'll be at the forefront of product development, directly engaging with early customers to shape their experience. Your role will involve driving the development process, implementing customer feedback, managing product features, and ensuring successful outcomes for B2B customers using our GenAI platform solutions.

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What qualifications does Jerry seek in a Lead Product Manager?

Jerry looks for candidates with a strong educational background, ideally a Bachelor’s degree in a rigorous discipline, coupled with 5-10 years of experience. A mix of structured problem-solving skills and product development experience, particularly in a B2B SaaS startup environment, is crucial to successfully excel in the Lead Product Manager role.

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How does Jerry's Propelix platform stand out in the B2B GenAI market?

Propelix at Jerry is designed to be a highly customizable AI-based virtual agent framework, enabling businesses to enhance their growth with tailor-made solutions. Its integration capabilities and customer-centric features are set to position it as a leader in the GenAI prompt engineering industry, especially within the insurance sector.

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What personal skills are important for a Lead Product Manager at Jerry?

Strong organizational and communication skills are vital for the Lead Product Manager role at Jerry. You will be collaborating with various stakeholders, so the ability to interact effectively with both technical and non-technical teams, alongside a self-motivated attitude, will greatly contribute to your success.

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What is the culture like at Jerry for a Lead Product Manager?

The culture at Jerry is centered on innovation, curiosity, and collaboration. As a Lead Product Manager, you’ll work in a dynamic environment surrounded by talented individuals who are passionate about solving real-world problems. The focus on learning and personal growth will enhance your career while making a tangible impact in the company and the industry.

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Common Interview Questions for Lead Product Manager, New Product (B2B GenAI platform)
How do you approach product development in a rapidly changing market?

When tackling product development in a fast-paced environment, I rely on an agile approach that emphasizes iterative feedback and constant user engagement. By continuously testing and validating ideas with actual customers, I can pivot quickly to meet market needs effectively.

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Can you describe how you've implemented customer feedback in product features?

Absolutely! In my previous roles, I've established regular feedback loops with customers, allowing direct input on our product. This feedback is prioritized and translated into actionable development tasks, ensuring features are shaped by real-world usage and expectations.

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What methodologies do you prefer for project management?

I prefer using Agile methodologies, as they facilitate adaptability and responsiveness throughout the product lifecycle. This approach allows the team to stay aligned with customer needs and quickly adjust our strategies based on emerging insights.

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How do you ensure alignment with cross-functional teams?

Ensuring alignment involves regular communication and collaborative planning sessions with cross-functional teams. I believe in creating shared goals and using tools such as weekly check-ins and project management software to keep everyone updated on progress and challenges.

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Describe a challenging situation you've faced in product management.

One challenging situation involved conflicting priorities between stakeholder expectations and customer needs. I utilized structured stakeholder interviews to mediate and refocus the team's efforts on delivering value to our users which ensured our team's priorities aligned with our core mission.

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What strategies do you use for effective market analysis?

Effective market analysis involves leveraging both qualitative and quantitative data. I utilize tools like surveys, competitive analysis, and customer interviews to gather insights, which I then combine with industry trends to inform product direction and strategy.

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How do you prioritize features in product development?

I prioritize features based on a mix of customer impact, business goals, and resource availability. I typically use frameworks like the MoSCoW method to categorize features into must-haves, should-haves, could-haves, and won't haves, ensuring a strategic approach to development.

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What steps would you take to grow a product from ideation to successful launch?

I would begin with thorough market research and customer interviews to spark ideas. Then, I’d move through a structured development process, including prototyping, testing, and iterating with continual customer feedback, leading to a successful and well-received launch.

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How do you handle conflicts within your product team?

In my experience, I find that open communication is key to resolving conflicts. I encourage team members to express their viewpoints in a constructive manner, and I often facilitate discussions to find common ground while focusing on our shared goals.

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What experience do you have in leading teams during turbulent times?

Leading teams during turbulent times requires clear communication and a focus on resilience. I’ve led teams through pivots by being transparent about challenges, encouraging collaboration to brainstorm solutions, and fostering a supportive environment to navigate uncertainties together.

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Jerry is redefining car ownership with its innovative AI-powered AllCar™ app, offering comprehensive solutions for insurance, financing, maintenance, and safety, driven by a team passionate about enhancing the driving experience.

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Badge ChangemakerBadge Flexible CultureBadge Work&Life Balance
CULTURE VALUES
Social Impact Driven
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Customer-Centric
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
December 8, 2024

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