Sr. Product Manager-AI/ML Platform

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience #LifeatVisa.

The Artificial Intelligence and Machine Learning (AI/ML) Products & Platforms team is creating the next generation of scalable and responsible AI, ML, and Data Innovations and products to solve client and consumer problems. This is a cross-functional team of AI & data scientists, AI/ML engineers, data engineers, product managers, and program managers focused on generating value for the payment’s ecosystem. 

Visa’s AI/ML models and products are an essential part of the world’s economy, as they play a key role in preventing fraud across the payment’s ecosystem, and generate high value to clients and consumers, all within milliseconds. Our AI/ML solutions generate hundreds of millions of dollars in revenue for Visa and protect billions of dollars of payments transactions. 

You will build and enhance the AI/ML platform's core capabilities with focus on accelerating these capabilities for model training and inference, development of Visa's strategic flagship AI models for new revenue and ecosystem protection.

This role will play a key part in collaborating with the Data scientists and product and technology partners, shaping the future capabilities of our AI/ML platform, driving innovation and excellence in our technology.

Essential Functions 

• Drive product requirement, roadmap planning, execution for new capabilities for the AIML Platform. Drive the model products onboarding and launched on the platform for fraud and enumeration attack risk solutions.

• Partner with technology closely to execute on AI/ML capabilities and technologies that drive product delivery of high-profile Visa AI products that form the strategic pillars of Visa. 

• Partner with clients and internal stakeholders throughout the payment ecosystem to develop product strategy and co-create solutions. 

• Ensure product requirements are designed with scalability and long-term vision in mind. 

• Conceptualize, develop and launch new products & experiences at the intersection of payments and technology in the AI space.

• Brainstorm with internal and external teams to develop ideas and potential solutions for co-creation. 

• Work closely with internal and external product and partner teams to ensure alignment on goals/scope, plan critical path and operational risks, and ensure transparent communication. 

• Synthesize requirements into a common set of platforms and services capabilities, writing very clear, thorough and detailed user stories for complex features and products.

• Liaise with other data science, product leaders, engineering and other applicable groups to ensure flawless execution. Provide status, action plans and recommendations to senior leadership on an ongoing basis. 

• Advanced proficiency in the use of tools for product roadmap, execution, and JIRA align strongly preferred. 

​Primary Responsibilities

• Requirements Gathering: Work closely with data scientists, engineers, and other stakeholders to understand their needs and translate them into product requirements.

• Product Requirements:  Develop product requirements for a models to be deployed on the AI platform. This includes working closely with the engineering team to ensure the product is built to specification and meets the needs of our users.

• Foster a culture of innovation, excellence, and accountability.

• Stakeholder Communication: Regularly communicate with stakeholders across the organization, including senior leadership, to keep them informed of the product's progress and gather their input.

• User Advocacy: Advocate for the needs of our users (data scientists) throughout the product development process. Ensure the final product meets their needs and enhances their ability to build, test, and deploy AI models.

• Market Analysis: Stay up to date with the latest trends and advancements in AI/ML and feature engineering. Use this knowledge to keep our product competitive and innovative.

• Product execution and operations: Execute on the product roadmaps for platform development and launch of the key models on the platform aligning with the company's overall AI/ML strategy.

Strategic and Functional Excellence

• Strong interpersonal, leadership, verbal, and written communication skills to effectively partner, influence, and instill confidence with stakeholders across all functional teams.

• Strong technical, analytical, troubleshooting, and problem-solving skills.

• Flexible and creative thinker with the ability to define business tradeoffs.

• Strong quantitative skills with a data first mindset. Ability to use data and metrics to back up assumptions, recommendations, and drive actions.

• A proven track record of success in fast-paced environments with demanding timelines is also required.

• Proficiency with software development methodologies such as Agile and experience working with Scrum teams and matrixed organizations.

• Strong problem solver, with exposure to and knowledge of industry standard AI and ML technologies with expertise to drive technology related and architecture discussions.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 5 years of experience in product management, with demonstrated ability to launch and manage new product releases being part of a matrixed organization in a highly technical and evolving AI/ML space.
• 3+ years’ experience in developing and delivering Artificial Intelligence solutions at enterprise or organizational level to solve customer or business problems
• Experience in and/or significant exposure to the payments industry specifically within new applications, Fraud Risk, Identity Risk, or Artificial Intelligence and Machine Learning, Data Science.
• Strong interpersonal, leadership, verbal and written communication skills to effectively partner, influence and instill confidence with stakeholders across all functional teams
• Strong technical, analytical, troubleshooting and problem-solving skills
• Ideal candidate to have knowledge of machine learning or data processing algorithms for risk and fraud applications
• Flexible and creative thinker with the ability to define business tradeoffs
• Strong quantitative skills with a data first mindset. Ability to use data and metrics to back up assumptions, recommendations, and drive actions
• Experience in financial services and payments desired, but not required
• A proven track record of success in fast-paced environments with demanding timelines is also required
• Experience partnering with technologists using Agile or other expedited design and development methodologies
• Proficiency with software development methodologies such as Agile and experience working with Scrum teams
• Work with limited direction, usually within a complex and often ambiguous environment, to develop rigorous, fact-based recommendations to senior product management while supporting syndication with stakeholders across the organization
• Ability to thrive in a cross functional setting and communicate effectively with different teams at Visa
• Ability to handle multiple competing priorities in a fast-paced environment
• Payment Industry background, mentoring junior product managers and people management experience a plus.
• Strong problem solver, with exposure to and knowledge of industry standard AI and ML technologies with expertise to drive technology related and architecture discussions

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 143,200 to 207,800 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.