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Senior Program Manager - job 1 of 2

Recorded Future is seeking a Senior Program Manager to manage enterprise-scale customers within the US DOD and IC, focusing on customer success and operational efficiency with an emphasis on client engagement.

Skills

  • Project management
  • Client workflow analysis
  • Exceptional communication
  • Problem-solving
  • Relationship building

Responsibilities

  • Lead large, complex client projects with executive visibility
  • Deliver and deploy Recorded Future Intelligence Products across large customer teams
  • Establish organizational requirements and communication plans
  • Track and report on program performance
  • Utilize tools for evaluation of customer health

Education

  • Bachelor’s degree in Business Administration, STEM, or related field

Benefits

  • Diverse and inclusive work environment
  • Opportunities for professional growth and development
  • Comprehensive benefits package
To read the complete job description, please click on the ‘Apply’ button
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CEO of Recorded Future
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Christopher Ahlberg
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Average salary estimate

$110000 / YEARLY (est.)
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$90000K
$130000K

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What You Should Know About Senior Program Manager , Recorded Future

Are you ready to take your career to the next level with Recorded Future as a Senior Program Manager? Based in Arlington, VA, you'll be part of a dynamic team boasting 1,000 intelligence professionals and a commitment to securing our world with groundbreaking intelligence solutions. In this crucial role, you'll lead multiple enterprise-scale projects primarily serving the US Department of Defense and intelligence community. Your days will be filled with managing client relationships, driving customer success, and streamlining operational processes. Collaboration is key, as you'll work closely with diverse teams across the organization, leveraging insights from client feedback to foster successful deployments of our innovative products. If you're passionate about optimizing client experiences and ensuring the highest standards of service, this is the perfect role for you! With responsibilities that span from defining success metrics to building relationships at all levels with clients, every day brings new challenges and opportunities for growth. Plus, as part of your onboarding, you'll engage in our Recorded Future Certified Analyst Lab (CAL) certification program, enhancing your analytical skills and operational effectiveness. Join us in making a substantial impact and experience the excitement of contributing to our mission while working with some of the best minds in the industry!

Frequently Asked Questions (FAQs) for Senior Program Manager Role at Recorded Future
What are the main responsibilities of a Senior Program Manager at Recorded Future?

As a Senior Program Manager at Recorded Future, your primary responsibilities include managing multiple large-scale projects within the US DOD and intelligence community, ensuring client success through effective operational processes. You'll lead executive-level initiatives, build communication channels with internal teams, and foster customer relationships to drive the deployment of Recorded Future’s products. Additionally, you'll collect feedback and implement continuous improvements to drive value for clients.

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What qualifications do I need to become a Senior Program Manager at Recorded Future?

To qualify for the Senior Program Manager position at Recorded Future, you should have a bachelor’s degree in a relevant field, over 8 years of experience in program management, including at least 3 years in a senior capacity. A strong background in the military or intelligence community is preferred, as well as experience collaborating with cross-functional teams and engaging with C-Suite executives. Excellent communication, problem-solving, and relationship-building skills are essential for success in this role.

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How does Recorded Future support the growth of its Senior Program Managers?

Recorded Future supports its Senior Program Managers through comprehensive onboarding programs, including the Recorded Future Certified Analyst Lab (CAL) certification in the first three months. This not only enhances your analytical capabilities but also promotes continuous professional development with opportunities for cross-functional engagement and learning from experts in the field, ensuring that you can deliver exceptional value to clients.

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What is the work culture like at Recorded Future for Senior Program Managers?

The work culture at Recorded Future is inclusive, dynamic, and driven by a shared mission of securing the world through intelligence. As a Senior Program Manager, you'll find a collaborative environment where innovation is encouraged, and all employees are respected for their unique contributions. The team thrives on high standards and ethical practices, making it an inspiring place to grow your career.

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What kind of projects will I manage as a Senior Program Manager at Recorded Future?

In the role of Senior Program Manager at Recorded Future, you'll oversee complex, enterprise-scale projects that involve critical clients from the US DOD and intelligence community. This includes delivering Recorded Future intelligence products, managing cross-functional team engagements, and tracking program performance to ensure successful implementation and client satisfaction throughout the project lifecycle.

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Common Interview Questions for Senior Program Manager
Can you describe your experience leading cross-functional teams?

In answering this question, highlight specific examples where you successfully managed teams from different departments. Discuss how you facilitated communication and collaboration to ensure project goals were met, and mention any challenges you faced and how you overcame them. This demonstrates your ability to manage diverse teams effectively.

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How do you measure the success of a program?

When responding, explain the metrics and KPIs you typically use to define success. This could include client satisfaction scores, delivery timelines, or financial outcomes. Be sure to provide an example of how you have previously tracked and reported on success in prior projects.

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What strategies do you use to build relationships with clients?

Discuss your approach to client relationship management, including active listening, open communication, and periodic check-ins to assess their needs. Mention how you customize your engagement strategies based on client feedback and how this builds lasting relationships.

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How do you handle project setbacks or challenges?

Share a specific example of a setback you faced in a project and how you reacted. Highlight your problem-solving abilities and talk about the steps you took to address the issue, demonstrating your resilience and commitment to project success.

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What is your experience with project management methodologies?

Be prepared to discuss the specific project management methodologies you are familiar with, such as Agile or Waterfall. Share examples of projects where you applied these methodologies and the outcomes achieved, showcasing your understanding and ability to adapt methods based on project needs.

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Why do you want to work for Recorded Future?

Articulate your motivation for applying to Recorded Future, tying in the company’s mission and values. Discuss how your skills align with the position and how you see yourself contributing to their success in the intelligence field.

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How do you ensure project goals align with client expectations?

Discuss your approach to understanding client requirements and expectations upfront. Talk about the importance of continuous communication and feedback loops throughout the project's lifecycle to ensure alignment and satisfaction.

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What experience do you have in managing multiple projects at once?

Provide examples from your past roles where you juggled multiple projects simultaneously. Discuss your organizational skills and any tools or techniques you used to manage deadlines and prioritize tasks effectively.

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What role does feedback play in your project management style?

Emphasize the importance of collecting feedback from both clients and team members. Discuss how you integrate this feedback into your program management approach to foster continuous improvement and optimize outcomes.

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How do you stay informed about industry trends that may impact your projects?

Mention the resources you utilize to remain current on industry trends, such as relevant publications, webinars, or networking events. Discuss how staying informed enables you to proactively address potential obstacles and seize new opportunities for your clients.

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Empower our clients with intelligence to disrupt adversaries.

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FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$90,000/yr - $130,000/yr
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
February 24, 2025

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