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Sales Development Representative

Redox is on a mission to accelerate healthcare’s transformation with useful data. Redox accelerates the development and distribution of healthcare products with a full-service integration platform to securely and efficiently exchange healthcare data. With just one connection, data can be transmitted across a growing network of 7,300+ provider organizations and 240+ healthcare products. Redox connections serve tens of millions of patient records per day, leveraging a single data standard compatible with more than 90 electronic health record systems.


Opportunity & Impact

A Sales Development Representative (SDR) is a fundamental role in launching your sales career. You should be enthusiastic about generating curiosity with complete strangers. You are focused on generating new leads for our sales teams and you will receive continuing sales education as you look to identify, contact, and qualify potential clients. As the first line of communication with a prospect, SDRs will need to have a strong understanding of the sales process and excel at researching leads, starting new relationships, and setting up sales closers for success. SDRs will need to have strong communication skills and the ability to showcase our offerings in a compelling way. The ideal SDR will be passionate and eager to get in front of our customers, foster conversations, and qualify opportunities. You will be the front line of Redox, representing our brand and our mission. 


This role manages the outbound campaigns within the assigned accounts diligent prospecting and works to create engagement for net-new meetings. As a SDR, you will need to be able to articulate Redox’s value proposition with the ability to cross-coordinate with multiple stakeholders as this role will involve individuals from departments across our organization including the AE, Sales leadership, and C-levels.



As a SDR, your responsibilities will include:
  • New Account Outreach: Reach out to prospective new clients. Cold calls, emails, and social.
  • Prospecting: Identifying new accounts and key stakeholders and decision-makers within target accounts that match Redox’s ideal customer profile.
  • Build New Relationships: Create interest with prospects. Understand their needs and challenges. Introduce them to the right Redox products.
  • Manage Inbound Requests: Respond to customer interest forms and develop inquiries to schedule meetings.
  • Support Sales: Support our Account Executives by sharing insights, and facilitating introductory meetings for them.
  • Growth & Development: Work with your coach/manager to continuously grow and develop your skills, evaluate performance, and understand what drives results.
  • Process Creation: Identify and document best practices for refining the company’s lead-generation playbook.
  • Targets Goals: Achieve and exceed weekly/monthly/quarterly metrics (appointments set, opportunities created, and closed won ARR).
  • Manage Pipeline: Maintain and organize pipeline and activity record using our CRM (Salesforce), Outreach.io, and other automation platforms.


To be successful in the role, your skills and experience should include:
  • Bachelor's degree, Associate degree or at least one year of sales experience or sales training experience
  • Strong time management skills with high organizational skills and ability to adapt to changing priorities
  • Ability to think on your feet in conversation with the ability to answer unexpected questions with ease and confidence
  • Strong passion for sales and the sales process
  • Technical aptitude - experience with learning new programs and ability to pick things up quickly
  • A self-starter with a track record of successful, credible lead follow-up and sales development within an organization; familiarity with marketing automation space
  • Ability to work in a high-energy sales team environment; team player
  • Positive and energetic phone skills, excellent listening skills, strong written skills
  • Proficiency in GSuite, Zoominfo, seamless.ai, LinkedIn Sales Navigator, Outreach, a CRM (Salesforce, Hubspot, etc) preferred


$65,000 - $65,000 a year
Compensation:  The base salary range for this position is expected to be $65,000 per year. Certain positions within the Customer Success, Partnerships, Sales, and Solutions Engineering function may be eligible for incentive compensation such as bonuses or commissions.
*The base salary range is subject to change and may be modified in the future. The actual offer may vary depending on multiple factors unique to each candidate, including but not limited to the level of job-related knowledge, skills, qualifications, education/certification, and interview assessment.

Please note that the compensation details listed above reflect the base salary only, and do not include incentive pay, equity, or benefits. Redox offers a total rewards package that includes stock options and employee benefits for full-time employees. Our total rewards package includes the following: 

Benefits & Perks
• 100% remote first culture (must be based in the US)
• Unlimited Flexible Time Off
• 15+ Observed Holidays
• Rest & R^Charge days (guaranteed a 3-day weekend each month)
• R^Charge (6 weeks paid sabbatical + stipend) 
• 401k match 50% for up to 8% on Day 1
• Medical/Dental/Vision Benefits on Day 1
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program
• Paid Parental Leave (16 weeks)
• Productivity Stipend & Wellness Fund
• Redox Issued MacBook
• Virtual and/or in-person Team & Company Events
• Stock Options
• Employee Referral Bonus Program 
• Recognized as  CB Insights Top 150 Most Promising Digital Health Startups in the WORLD & named Top 10 Trending Startups for 2022 Health-Tech companies on Wellfound (formerly AngelList Talent)

Please keep reading...

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified


About Redox - Take a look here: https://youtu.be/4OjENXR6UXA


What We Do

Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox's cloud-based platform is vendor and standards-agnostic and enables the secure and efficient exchange of healthcare data.


This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.


Other Stuff About Us

Redox is an EEO company. We fully support the diversity of our team! Read more about our stance on diversity and belonging: Diversity at Redox


As part of our ongoing work to build more diverse teams at Redox, you will be asked to complete a voluntary EEO survey when applying. This survey is anonymous, we cannot link your application record with your survey responses. We request that you complete this voluntary survey as we run monthly reports for each team which provides data for diversity in terms of gender and ethnic background in our Applicants and our Hired Redoxers. We take this data very seriously and appreciate your willingness and time to complete this step in the process.


We believe in holding ourselves to a high standard of conduct. Here's how we think about this: Redox Code of Conduct


Successful candidates must be eligible to be employed in the U.S. and must reside & work in the continental U.S.


Thank you for your interest in Redox!


#LI-TA1

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What You Should Know About Sales Development Representative, Redox

At Redox, we're on an exciting journey to revolutionize healthcare through data integration, and we need a passionate Sales Development Representative (SDR) to join our remote team! In this dynamic role, you'll be the first point of contact for potential clients, and your enthusiasm will be key in sparking curiosity about our innovative solutions. You'll spend your days reaching out to new prospects, conducting cold calls, and managing inbound requests while shining a light on how Redox can solve their healthcare data challenges. Your ability to build strong relationships will be vital, as you'll engage decision-makers, understand their pain points, and showcase our unique offerings. As an SDR, you'll enjoy continuous personal and professional growth. You'll work closely with seasoned sales professionals, receive tailored coaching, and even help shape our best practices for lead generation. Plus, with access to cutting-edge technology and a supportive team environment, you’ll enhance your skills while contributing to a greater mission. We believe in a flexible work culture that values your contributions, so you can also enjoy unlimited Flexible Time Off and a robust benefits package right from day one. Ready to embark on this fulfilling career path? We can't wait to see what you bring to the table as our next SDR at Redox, where meaningful healthcare innovation starts with you!

Frequently Asked Questions (FAQs) for Sales Development Representative Role at Redox
What are the main responsibilities of the Sales Development Representative at Redox?

As a Sales Development Representative at Redox, you will be responsible for generating new leads by reaching out to prospective clients through cold calls, emails, and social media. You will also identify key stakeholders within target accounts, manage inbound requests, and support our Account Executives by setting up meetings. Your role also involves continuous learning and development to refine your skills and improve sales strategies.

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What qualifications do I need to apply for the Sales Development Representative job at Redox?

To apply for the Sales Development Representative position at Redox, a bachelor's degree or an associate degree along with at least one year of sales experience or sales training is preferred. Strong communication skills, passion for sales, and a technical aptitude for learning new programs will also serve you well in this role.

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How can I excel as a Sales Development Representative at Redox?

Excelling as a Sales Development Representative at Redox requires strong time management, organizational skills, and the ability to adapt to changing priorities. Being a self-starter with a positive attitude and excellent phone and listening skills can help you effectively engage with prospects and turn leads into opportunities.

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What growth opportunities are available for Sales Development Representatives at Redox?

As a Sales Development Representative at Redox, you'll receive ongoing sales education and mentorship. You'll have the chance to collaborate with seasoned sales professionals and participate in training that aids your personal and professional growth. This role also opens pathways for career advancement within the sales team as you refine your skills and achieve your targets.

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What is the company culture like for Sales Development Representatives at Redox?

The company culture at Redox for Sales Development Representatives is vibrant, inclusive, and remote-first. We promote a culture of collaboration, flexibility, and continuous learning. With an emphasis on work-life balance and employee wellbeing, Redox offers unlimited Flexible Time Off, team events, and supportive mentorship, making it a great place to thrive both personally and professionally.

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Common Interview Questions for Sales Development Representative
How do you handle objections during a sales call?

When facing objections during a sales call as an SDR, it’s essential to listen actively to the prospect's concerns. Acknowledge their points and ask clarifying questions to understand their perspective. Then, provide insightful responses that align Redox's offerings with their needs, reinforcing how our solutions can mitigate their challenges.

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Can you describe a successful experience you've had in generating leads?

In discussing a successful lead generation experience, be sure to articulate specific strategies you used, such as utilizing CRM tools for follow-ups or personalizing outreach messages. Highlight how your approach resulted in securing meetings and building relationships that led to successful sales outcomes.

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What strategies would you use to identify key stakeholders in this role?

To identify key stakeholders, utilize tools like LinkedIn Sales Navigator and company websites to research potential clients. Always look for titles and roles that influence decision-making in healthcare organizations, and tailor your approach based on their unique needs and challenges.

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How do you prioritize your daily tasks in a fast-paced environment?

In a fast-paced environment, prioritization is key. I use a daily planner to list tasks based on urgency and importance. Keeping clear goals, such as the number of calls or emails to send, helps ensure I stay focused and meet my daily targets while adapting to any unexpected changes.

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What draws you to work at Redox?

When discussing your interest in Redox, emphasize your passion for healthcare innovation and how you admire Redox’s mission to streamline healthcare data exchange. Mention the remote-first culture and the supportive environment as reasons that align with your career aspirations.

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How would you approach making cold calls to potential clients?

Approaching cold calls involves thorough preparation. Research each prospect’s company, understand their potential pain points, and initiate the call with a friendly introduction that highlights mutual interests. Always aim for a conversational tone to build rapport and trust.

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What metrics do you consider important to measure success in sales development?

Key metrics for measuring success as a Sales Development Representative include the number of leads generated, appointments set, and conversion rates. Evaluating this data helps determine the effectiveness of different outreach strategies and identify areas for improvement.

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How do you maintain your motivation during challenging sales periods?

During challenging sales periods, maintaining motivation involves setting personal milestones, celebrating small wins, and staying connected with teammates for support and encouragement. Continuous learning and adapting strategies based on feedback also help keep a positive outlook.

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Describe a time you worked successfully as part of a team.

When discussing teamwork, share a specific instance where you collaborated with colleagues on a project, detailing your contributions and the team's collective achievements. Highlight the importance of communication and how collaborative efforts led to successfully reaching common goals.

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What will you do if a prospect goes dark after initial interest?

If a prospect goes dark after showing initial interest, I would employ a multi-touch follow-up strategy. This might include sending follow-up emails with helpful resources, trying to re-engage them on social channels, or even giving them a short call to check in while offering value to reignite their interest.

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Founded in 2014, in Madison, Wisconsin, Redox exists to improve healthcare by uniting patients and providers through easily accessible technology. By accelerating the development and distribution of healthcare software solutions with a full-servic...

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DATE POSTED
December 7, 2024

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