Appointment Setter - job 1 of 8

As an Appointment Setter at Renewal by Andersen, you will be primarily responsible for engaging with potential customers at retail partner locations, booking appointments for consultations with our window experts, and following up with leads to enhance customer service. You'll also utilize our proven marketing techniques which will be covered in your paid training.

To qualify for the Appointment Setter role at Renewal by Andersen, you should be a people-oriented individual, motivated to help customers, and dedicated to teamwork. Additionally, candidates need to be authorized to work in the U.S., be available during daytimes and weekends, and have a valid driver’s license with a clean record.

The compensation for an Appointment Setter at Renewal by Andersen includes a competitive hourly wage of $17, plus the opportunity to earn commissions based on the number of appointments you set. Successful setters can earn up to $1,000 weekly in commissions, allowing you to significantly boost your income!

At Renewal by Andersen, all Appointment Setters undergo comprehensive paid training that includes learning our established marketing methodologies, customer engagement techniques, and product knowledge about our windows and doors. This training ensures you are equipped to succeed in your role.

Working as an Appointment Setter at Renewal by Andersen comes with several benefits, including competitive pay, medical/dental/vision insurance, a 401(k) plan, profit-sharing opportunities, and professional development reimbursements, especially for those working 20 or more hours a week.

It's essential to communicate your approach to customer engagement by emphasizing active listening, friendliness, and understanding customer needs. Mention specific techniques, like asking open-ended questions to build rapport and engaging with the product’s value, which aligns with Renewal by Andersen's reputation.

Describe your approach to setting and achieving goals, including how you manage your time efficiently, prioritize tasks, use follow-up techniques, and track your progress. Incorporate collaboration with the team to learn from their experiences and success stories.

Use the STAR technique—Situation, Task, Action, Result—to illustrate a real-life example showing your persuasion skills. Highlight how you identified customer needs, clearly communicated the benefits of a product or service, and achieved a positive outcome.

Link your personal characteristics, such as being a 'people person,' with the requirements of the role. Discuss your previous experiences relevant to customer engagement and how your values align with Renewal by Andersen’s mission to provide superior service.

Acknowledge that rejection is a part of sales, and explain your positive mindset towards it. Discuss methods of resilience you employ, such as learning from feedback, and staying motivated to improve your approach in future interactions.

Talk about your time management skills and how you prioritize by evaluating the urgency and importance of various tasks. Use examples of how you would keep track of leads while ensuring you provide excellent service to every prospective customer.

Showcase your knowledge of Renewal by Andersen by mentioning its reputation as the #1 Window and Door Manufacturer, emphasizing product quality, customer satisfaction, and a commitment to service. This shows your proactive attitude in researching the company.

Share a specific example that illustrates your collaborative skills, detailing the project, how your team worked together, individual contributions, and the successful results that came from effective communication and support among team members.

Express your enthusiasm for learning by discussing how you aim to utilize the training workshops, practice role-playing scenarios, seek mentorship from experienced coworkers, and ask questions to grasp the marketing techniques fully.

Show your passion for the role by discussing how it aligns with your personal interests in sales and customer service, and how working for a reputable brand like Renewal by Andersen excites you because of the opportunity to make a tangible impact on customers' homes.