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Bilingual Customer Experience Representative

FHIA Remodeling, a Renuity company

Bilingual Customer Experience Representative

$15.00/hr to $16.00/hr

In-Office Position

FHIA Remodeling is a proud company of the Renuity family - where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started! 

What We Offer

  • Full-Time benefits offered: health, dental, vision and supplemental insurance

  • Hands-on experience with an industry leader in home remodeling

  • Paid Holidays and PTO, 401(k)

  • A respectful, forward-thinking work culture  

About This Role

  • Welcome new customers and update clients on their current project timelines

  • Monitor and respond to company communications via MS Teams and text platform

  • Complete customer care calls for all finished installations

  • Hours M-F, 8am - 4:30pm

Key Qualifications

  • Outgoing and engaging attitude to build relationship and trust with clients

  • Experience in a high-volume call center environment- a plus

  • Exposure to home improvement, collections, health, insurance, banking and finance, or sales industry- a plus

  •  Must be able to efficiently multi-task and work independently with minimal supervision

  •  Proficiency in MS Office 365

  •  Bilingual skills in both English and Spanish

  •  Flexible, positive attitude and willingness to learn

About FHIA Remodeling

At FHIA Remodeling, a Renuity company, we’re making home improvement faster, easier, and stress-free. Our team set out to be a best-in-class home remodeling provider in 2006 and are proud to have served over 200,000 happy customers throughout Florida.  Our growth is fueled by our people, where we’ve promoted over 85% of our diverse and inclusive leaders from within. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. Our commitment to quality products, expert installation, and exceptional customer service drives our success. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love. 

 

Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. 

If you have a question regarding your application, please contact TA@renuityhome.com

To access Renuity's Privacy Policy, please click here: Privacy Policy

Average salary estimate

$32240 / YEARLY (est.)
min
max
$31200K
$33280K

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Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
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Customer-Centric
Reward & Recognition
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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
MATCH
VIEW MATCH
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
No info
HQ LOCATION
No info
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 4, 2025

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