Bilingual Customer Experience Representative
FHIA Remodeling, a Renuity company
Bilingual Customer Experience Representative
$15.00/hr to $16.00/hr
In-Office Position
FHIA Remodeling is a proud company of the Renuity family - where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America, we are on a mission to revolutionize home improvement—making it faster, easier, and stress-free. We are helping homeowners create spaces they love, without the hassle. With expert teams across 36 states and growing, there’s likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And we’re just getting started!
What We Offer
Full-Time benefits offered: health, dental, vision and supplemental insurance
Hands-on experience with an industry leader in home remodeling
Paid Holidays and PTO, 401(k)
A respectful, forward-thinking work culture
About This Role
Welcome new customers and update clients on their current project timelines
Monitor and respond to company communications via MS Teams and text platform
Complete customer care calls for all finished installations
Hours M-F, 8am - 4:30pm
Key Qualifications
Outgoing and engaging attitude to build relationship and trust with clients
Experience in a high-volume call center environment- a plus
Exposure to home improvement, collections, health, insurance, banking and finance, or sales industry- a plus
Must be able to efficiently multi-task and work independently with minimal supervision
Proficiency in MS Office 365
Bilingual skills in both English and Spanish
Flexible, positive attitude and willingness to learn
At FHIA Remodeling, a Renuity company, we’re making home improvement faster, easier, and stress-free. Our team set out to be a best-in-class home remodeling provider in 2006 and are proud to have served over 200,000 happy customers throughout Florida. Our growth is fueled by our people, where we’ve promoted over 85% of our diverse and inclusive leaders from within. Now, as part of Renuity, we’re combining our local expertise with the strength of a national brand to build the future of home improvement. Our commitment to quality products, expert installation, and exceptional customer service drives our success. As part of our team and the broader Renuity organization, you’ll have the opportunity to make an impact, grow your career, and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com.
If you have a question regarding your application, please contact TA@renuityhome.com
To access Renuity's Privacy Policy, please click here: Privacy Policy
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