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Technical Program Manager

Valorem Reply is an award-winning digital transformation firm focused on delivering solutions around data-driven enterprise, IT modernization, customer experience, product transformation and digital workplace by leveraging the power of Microsoft technologies. We provide hyper-scale and agile delivery of unique digital business services, strategic business models and design-led user experiences. Our innovative strategies and solutions securely and rapidly transform the way our clients do business.  


As a technical program manager at Valorem Reply, you are a strategic consultant, for our clients, leading long-term programs with multiple work lanes to deliver on business outcomes. You have demonstrated the ability to see the “Big Picture”, drive to outcomes, and build trust along the way. Your job is to turn your customer’s vision into results.


Responsibilities
  • Consultant for the client: Integrate with the client and client stakeholders to understand the business, business goals, and business environment and make recommendations for how Valorem can support them
  • Manage communication: Create alignment between the client and team, keeping both apprised of where we are going and where we have been
  • Manage timelines: Work with the client and team to understand, track, document, and communicate project timelines, as well as negotiating changing priorities with the client
  • Manage budget and staffing: Ensure the project is staffed for success and that the team can deliver client expectations within their financial constraints
  • Monitor and control: Define and monitor team SDLC, delivery processes, and metrics and make course corrections as necessary
  • Manage risk: Identify, track, communicate, and remediate project risks and issues, gathering support where needed and implementing measures to prevent future risk
  • Solve Problems: Clear the path to keep the client and team happy


Minimum Requirements
  • Bachelor’s degree in business, Management, MIS, Computer Science or a related field 
  • 5 years technical project management experience 
  • 2 years program management experience
  • 3 years in the professional services industry
  • 3 years engineering experience using modern technologies within the Microsoft ecosystem
  • Up to 10% travel may be required


Preferred Qualification
  • 5 years of consulting experience
  • Engineering or Computer Science degree
  • Certified Scrum Master (CSM) 
  • PMP Certification
  • Leading SAFe
  • AZ900 certification


About Reply

Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services. 

 

The base compensation range for this full-time position is between $130,000 – $160,000 plus benefits. Compensation decisions are supported through market data, where regional variances may exist based on cost of labor. We also take into consideration prior experience, relevant skills, education and/or training, certifications and as applicable, other required qualifications. If you have questions regarding compensation, the talent acquisition team can provide relevant details during the interview process.


Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at jobusa@reply.com. Visit our website at www.reply.com to learn more about our open roles.

 

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Average salary estimate

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What You Should Know About Technical Program Manager, Reply

Join Valorem Reply as a Technical Program Manager and be at the forefront of digital transformation in Chicago, Illinois. At Valorem Reply, we’re an award-winning firm that transforms how businesses operate through innovative solutions centered around Microsoft technologies. As a Technical Program Manager, you will play a pivotal role in our clients' journeys, acting as a strategic consultant to lead long-term programs that encompass multiple work streams. Your focus will be on delivering tangible business outcomes while helping clients visualize and achieve their goals. It’s not just about managing timelines or budgets; it’s about building relationships, effective communication, and ensuring everyone is on the same page. You’ll navigate project complexities, identify risks, and implement solutions that keep both clients and your team smiling. With your experience in technical project management and engineering, you’ll confidently guide clients through their challenges, transforming their visions into reality. So if you thrive in a dynamic environment and enjoy solving problems while leveraging modern technologies, we want you to join our Valorem Reply family!

Frequently Asked Questions (FAQs) for Technical Program Manager Role at Reply
What are the responsibilities of a Technical Program Manager at Valorem Reply?

As a Technical Program Manager at Valorem Reply, you will be responsible for integrating with clients to understand their business goals, managing communication between the client and your team, and overseeing project timelines and budgets. Your role will also include monitoring delivery processes, managing risks, and ensuring the project is staffed for success. Ultimately, you will be entrusted with turning clients' visions into reality by delivering exceptional results.

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What qualifications do I need to apply for the Technical Program Manager position at Valorem Reply?

To apply for the Technical Program Manager position at Valorem Reply, you need a Bachelor’s degree in business, Management, MIS, Computer Science, or a related field, along with 5 years of technical project management experience. Additionally, you should have experience in program management and the professional services industry, as well as proficiency in modern technologies within the Microsoft ecosystem.

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Does the Technical Program Manager role at Valorem Reply require travel?

Yes, the Technical Program Manager role at Valorem Reply may require up to 10% travel. This could involve visiting clients or team locations to ensure effective project delivery and stakeholder engagement. Flexibility regarding travel will help enhance your relationship with clients and align project goals more closely with their needs.

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What is the compensation range for a Technical Program Manager at Valorem Reply?

The base compensation range for a Technical Program Manager at Valorem Reply is between $130,000 and $160,000, depending on experience, relevant skills, and regional labor market conditions. In addition to a competitive salary, you will also receive benefits that support your well-being and job satisfaction as part of our commitment to our employees.

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What is the work culture like at Valorem Reply for a Technical Program Manager?

The work culture at Valorem Reply encourages innovation, collaboration, and personal growth. As a Technical Program Manager, you will join a team that values diverse perspectives and fosters an inclusive environment. With opportunities for professional development and a focus on employee well-being, you will find a supportive atmosphere that empowers you to succeed in your role.

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Common Interview Questions for Technical Program Manager
Can you describe your experience with managing technical projects?

In interviews, focus on specific technical projects you've managed, the scope, your role, and the outcome. Highlight methods you've used to track progress, manage budgets, and engage stakeholders to demonstrate your comprehensive project management skills.

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How do you ensure alignment between the client and the team?

To address this, share your strategies for regular communication, such as weekly updates or feedback sessions, and how you reconcile differing priorities to keep everyone aligned on project goals and timelines.

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What techniques do you use to identify and manage risks?

Discuss your risk management strategies, such as conducting risk assessments, maintaining a risk log, and implementing mitigation plans. Provide examples where you've successfully navigated project risks in past roles.

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Describe a time when you turned a client’s vision into reality.

Share a specific instance where you translated a client's ideas into actionable project steps. Discuss how you engaged them throughout the project's lifecycle and how you demonstrated the value of their vision.

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What is your approach to handling project changes or scope creep?

Emphasize the importance of clear communication and formal change requests. Describe how you've successfully managed changes by assessing their impact on timelines and budgets and keeping all parties informed.

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How do you keep your team motivated throughout the project?

Mention techniques like celebrating milestones, encouraging open communication, and providing opportunities for team members to contribute ideas. Share examples of how your leadership style fosters a positive and productive work environment.

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What experience do you have with modern technologies in the Microsoft ecosystem?

Be prepared to discuss specific technologies you’ve worked with, such as Azure or Microsoft 365, and how you’ve leveraged them in project deliveries to enhance client solutions and drive results.

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How do you prioritize tasks in a multi-faceted program?

Explain your approach to prioritization by discussing techniques like the MoSCoW method or using project management software to keep track of tasks. Illustrate how effective prioritization has ensured successful outcomes in previous projects.

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What certifications do you hold that are relevant to the Technical Program Manager role?

Discuss relevant certifications you hold, such as PMP, CSM, or Relevant Microsoft Certifications, emphasizing how they have equipped you with the skills and methodologies to excel in project and program management.

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Describe a challenge you faced in program management and how you overcame it.

Select a specific challenge and describe the steps you took to analyze the situation, involve stakeholders, and implement a solution. Highlight the successful outcome to demonstrate your problem-solving skills.

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Full-time, on-site
DATE POSTED
January 4, 2025

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