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Technical Product Manager

Valorem Reply is an award-winning digital transformation firm focused on delivering data-driven enterprise, IT modernization, customer experience, product transformation and digital workplace. Through the expertise of their people and power of Microsoft technologies, they provide hyper-scale and agile delivery of unique digital business services, strategic business models and design-led user experiences. Their innovative strategies and solutions securely and rapidly transform the way their clients do business. 


As a Technical Product Manager at Valorem Reply, you are a strategic consultant, working with your customers to understand their business, their current problems, and their future opportunities. You have demonstrated the ability to see the “Big Picture”, driving positive changes within your customer’s organization and building trust along the way. You are a liaison between your customer’s product vision and the agile delivery teams, ensuring that teams understand the product roadmap and vision.


Responsibilities
  • Consultant for our clients: Collaborate with clients and their stakeholders to understand client problems, goals and needs provide guidance on product decisions
  • Own the product vision: Identify solutions that delight our customers and solve their problems
  • Define solutions: Use customer interviews, workshops, journey maps, personas, business cases, use cases, business process analysis, user feedback, and analytics to define solutions
  • Own the product backlog: Use architectural and backlog thinking to organize, harmonize, critically evaluate, decompose, and simplify business needs into a set of prioritized, understandable, and technology agnostic epics, features, and user stories with acceptance criteria that enables the agile team to deliver the maximum product value at the right time
  • Manage change: Help our clients understand the impact of changes to the product backlog. Negotiate changing priorities to ensure that the team continues to deliver value while maximizing the product capabilities requested by the client
  • Implement, Test, and Iterate: Evaluate the effectiveness of solutions to ensure solutions delight customers and solve problems
  • Work hand in hand with technical teams: Consultant for highly technical projects and clients, requiring knowledge of software engineering concepts and latest technology trends


Minimum Requirements
  • 5 years working as an agile product owner or product manager
  • 3 years engineering experience using modern technologies within the Microsoft ecosystem
  • 3 years consulting experience
  • 3 years using design thinking to solve customer problems
  • 3 years leading client facing workshops to identify and ideate on user needs
  • Bachelor's/master’s degree, preferred in Engineering or Computer Science


Preferred Qualifications
  • Certified Scrum Product Owner (CSPO)
  • Safe Product Owner and Product Manager (POPM)
  • PMI Professional in Business Analysis (PMI-PBI)
  • AZ900 certification
  • Experience collaborating with a UX designer to generate UI mockups/wireframe


About Reply


Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services. 


The base compensation range for this full-time position is between $120,000 – $150,000 plus benefits. Compensation decisions are supported through market data, where regional variances may exist based on cost of labor. We also take into consideration prior experience, relevant skills, education and/or training, certifications and as applicable, other required qualifications. If you have questions regarding compensation, the talent acquisition team can provide relevant details during the interview process.


Reply is an equal-opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at jobusa@reply.com. Visit our website at www.reply.com to learn more about our open roles.

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What You Should Know About Technical Product Manager, Reply

As a Technical Product Manager at Valorem Reply in Chicago, Illinois, you’ll take the lead as a strategic consultant, engaging with clients to understand their business intricacies and guiding them through transformative changes. Imagine being in a role where you can shape the future of digital experiences by harnessing the power of Microsoft technologies! Your daily routine will include collaborating with various stakeholders to dissect their challenges and goals, thus owning the product vision that excites users and meets their needs. You’ll become the backbone of the agile delivery teams, ensuring they grasp the product roadmap perfectly. Your responsibilities will involve defining innovative solutions through customer interviews and actionable insights, while managing the product backlog to optimize value delivery. You'll negotiate changes in priorities seamlessly, always keeping an eye on maximizing capabilities. Your experience in software engineering concepts, design thinking, and leading workshops will shine as you help clients navigate their unique challenges. Joining the Valorem Reply family means making a tangible impact across diverse industries, guiding enterprises towards savvy digital transformations. If you are ready to drive change and build trust with clients, your next rewarding adventure awaits here!

Frequently Asked Questions (FAQs) for Technical Product Manager Role at Reply
What responsibilities does a Technical Product Manager at Valorem Reply have?

The Technical Product Manager at Valorem Reply is responsible for collaborating with clients to understand their unique challenges and goals. They own the product vision and define solutions through various means, including customer interviews and workshops. The role also entails managing the product backlog and ensuring agile delivery teams are aligned with the product roadmap.

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What qualifications are needed for the Technical Product Manager position at Valorem Reply?

To qualify for the Technical Product Manager position at Valorem Reply, candidates should have at least 5 years of experience as an agile product owner or manager, with knowledge of modern technologies in the Microsoft ecosystem, along with at least 3 years in a consulting role. A degree in Engineering or Computer Science is preferred, with certifications such as CSPO or PMI-PBA being a strong plus.

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How does the Technical Product Manager role impact clients at Valorem Reply?

In the Technical Product Manager role at Valorem Reply, you play a vital part in influencing clients' success by addressing their challenges and guiding them through the implementation process. By using design thinking and agile methodologies, you help clients identify their user needs and translate them into actionable strategies that drive project success.

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What key skills should a Technical Product Manager possess at Valorem Reply?

A Technical Product Manager at Valorem Reply should possess excellent communication and negotiation skills, as they need to liaise with clients and agile teams effectively. Experience with Microsoft technologies, an understanding of software engineering concepts, and the ability to lead workshops are also essential for ensuring that projects align with clients’ product vision.

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What is the compensation range for the Technical Product Manager role at Valorem Reply?

The compensation range for the full-time Technical Product Manager position at Valorem Reply is between $120,000 and $150,000, supplemented by additional benefits. Compensation decisions consider market data and can vary based on experience, skills, education, certifications, and other relevant qualifications.

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Common Interview Questions for Technical Product Manager
Can you describe your experience as a product owner in an agile environment?

When answering this question, emphasize your specific experiences leading product initiatives, how you successfully managed the product backlog, and collaborated with cross-functional teams. Demonstrating measurable outcomes, like increased customer satisfaction or sales, will illustrate the positive impact you've had in previous roles.

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How do you approach managing a product backlog?

To effectively manage a product backlog, explain your process of prioritizing items based on user needs, business value, and technical feasibility. Discuss how you collaborate with stakeholders to ensure alignment and regularly iterate the backlog based on feedback to enhance product delivery, ensuring maximum value is delivered at every step.

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What techniques do you use to gather user feedback?

Share the various methods you employ to gather user feedback, such as surveys, interviews, usability testing, and analytics reviewing. Highlight your commitment to leveraging this feedback to iterate on the product, ensuring it continues to solve users' problems and meet their needs effectively.

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Can you provide an example of when you had to negotiate competing priorities?

When discussing this, provide a specific example that showcases your negotiation skills. Explain the situation, how you prioritized tasks, the rationale behind your decisions, and the positive outcomes that ensued. This demonstrates both your strategic thinking and ability to foster a collaborative atmosphere during challenges.

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How do you ensure alignment between client expectations and the agile delivery team?

Discuss your methods for maintaining alignment, such as regular communication with clients, holding kickoff meetings, and joint reviews with the agile team. Share how you clarify the product vision and roadmap effectively so everyone is on the same page, helping to minimize misunderstandings over the project lifecycle.

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What role does data analysis play in your product management process?

Emphasize the importance of data analysis in your decision-making processes. Discuss how you utilize metrics to understand user behavior, evaluate product performance, and inform strategic product adjustments, ultimately leading to improved customer satisfaction and business outcomes.

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How do you handle changes in project scope during a development cycle?

Explain your approach to managing scope changes, which might involve thorough assessment and consultation with stakeholders. Stress the importance of keeping an open line of communication and working collaboratively with the team to negotiate what changes can be made and how they might affect timelines and deliverables.

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What experience do you have with design thinking methodologies?

When asked about design thinking, detail your experience in employing this methodology to identify user needs and challenges through empathy and iterative processes. Share how you have used workshops and brainstorming sessions to develop solutions, contributing to successful product developments.

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How do you build trust with clients during a project?

Building trust is crucial in your role. Discuss methods such as consistent communication, delivering on promises, being open to feedback, and demonstrating a solid understanding of their business's intricacies. Share how these practices have led to long-lasting relationships and successful outcomes in previous roles.

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Can you discuss a challenging product problem you solved?

When answering this question, detail a specific product challenge you faced, the steps you took to analyze and deconstruct the problem, and the innovative solutions you proposed. Highlight the positive outcomes and any lessons learned to demonstrate your problem-solving skills and resilience in challenging situations.

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Full-time, on-site
DATE POSTED
January 1, 2025

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