BI-LIT Claims Examiner

A BI-LIT Claims Examiner at Reserv is responsible for managing legal aspects of litigated cases, investigating claims, evaluating liabilities, negotiating settlements, and attending trials, mediations, and arbitrations. The role also includes maintaining electronic files, analyzing defense counsel's performance, and collaborating with the product and engineering teams to propose enhancements in the claims process.

To qualify for the BI-LIT Claims Examiner position at Reserv, candidates should ideally have a bachelor's degree and a minimum of 10 years of claim handling experience, including at least 5 years with a pending of more than 60% in litigation. Familiarity with transportation litigation and a strong understanding of various insurance coverages are preferred, but passionate candidates with personal lines experience are encouraged to apply.

Yes, the BI-LIT Claims Examiner role at Reserv is fully remote, allowing candidates to manage their work-life balance effectively while working from the comfort of their chosen environment, even if they are based in Atlanta, Georgia.

Reserv values continuous professional development and provides various learning opportunities for BI-LIT Claims Examiners. This includes access to educational resources, encouraging participation in state-required training, and fostering a culture of feedback to enhance skills and knowledge in claims handling.

As a BI-LIT Claims Examiner at Reserv, you can expect a generous health-insurance package, a competitive 401(k) retirement plan with employer matching, a competitive PTO policy, family leave benefits, high-quality work equipment, and a supportive work environment designed to enhance your experience and productivity.

When answering this question, share specific instances where you managed litigated claims. Discuss the strategies you employed, highlight the outcomes, and emphasize your negotiation skills and conflict resolution approach. This showcases both your expertise and your ability to make critical decisions.

Explain your methods for prioritizing tasks, such as categorizing claims based on urgency or complexity, using tools for time management, and maintaining open communication with stakeholders. Detailing your organizational strategy helps interviewers see your proactive approach.

Indicate your processes for reviewing legal documents to confirm compliance. Discuss your attention to detail, understanding of relevant laws, and how you regularly update your knowledge of state statutes and regulations to ensure adherence to procedures.

Describe your approach to conflict resolution in mediation or arbitration settings, emphasizing your communication skills, ability to stay calm under pressure, and tactics to foster constructive dialogue. Focus on your empathy and problem-solving skills.

Provide a detailed account of a specific instance where your negotiation skills led to a successful settlement. Discuss the challenges you faced, your negotiation strategy, and the final outcome, illustrating your expertise in this area.

Share your background in evaluating liability and damages, offering examples of past claims where you successfully assessed these factors. Highlight your analytical skills and explain how you arrived at your conclusions.

Discuss any specific tools or software you are familiar with that help streamline claims management. Mention how these technologies contribute to efficiency and accuracy in your work as a BI-LIT Claims Examiner.

Illustrate your communication strategy, focusing on how you tailor your communication style to different audiences. Share examples of successful interactions that resulted in positive outcomes and strengthened relationships.

Share your personal motivations and what drives you in your role within the claims industry, focusing on your passion for helping clients and resolving complex issues. This helps to create a connection and demonstrates your enthusiasm.

Discuss your approaches to fostering team culture, such as open communication, regular check-ins, recognition of colleagues, and sharing feedback. Highlighting collaboration and empathy reinforces your suitability for the remote workplace at Reserv.