VP, Programs US Claims

As the VP, Programs at Argo Group, you will oversee third-party claim administrators, manage Claims Account Managers, and ensure best-in-class claims handling. Your role includes supervising TPA partnerships, conducting audits, and promoting a culture of continuous improvement to achieve superior claims results.

To qualify for the VP, Programs position at Argo Group, candidates should hold a Bachelor's Degree along with a minimum of 10 years of claims experience, including 3 years in a leadership role. Experience with specialty programs, TPAs, and strong analytical skills are highly preferred.

The VP, Programs at Argo Group plays a crucial role by enhancing claims processes, fostering customer service excellence, and directly impacting departmental profitability through strategic oversight, effective staff management, and innovative problem-solving.

At Argo Group, the work environment is collaborative and empowering. The VP, Programs role offers a flexible workspace with a strong focus on team connections, ensuring that all employees feel valued and supported while they work towards common goals.

Argo Group is renowned for its inclusive culture, encouragement of diverse perspectives, and commitment to employee development and recognition. As the VP, Programs, you will join an innovative team that thrives on collaboration and agility, with ample opportunities for personal and professional growth.

In interviews, it’s crucial to share specific examples of how you have managed TPAs, including setting expectations, monitoring performance, and negotiating contracts. Highlight how these experiences have contributed to achieving superior claims results.

Discuss your management style and methods for fostering a productive team environment, such as regular one-on-one meetings, setting clear objectives, and promoting professional development opportunities to engage your team effectively.

Share your approach to compliance, which could include maintaining updated knowledge of regulations, conducting routine audits, and implementing training programs for your team to highlight your commitment to adherence and quality assurance.

Explain metrics such as claims resolution time, customer satisfaction scores, and financial outcomes. Provide examples of how you’ve used data analytics to drive improvements in claims management in your previous roles.

Use the STAR method to discuss a specific challenge, detailing the situation, task, action taken, and result achieved. This will showcase your problem-solving skills and resilience in difficult circumstances.

Discuss techniques like recognition programs, team-building activities, and open communication channels that you’ve implemented to boost morale and ensure that your team remains committed and focused on their tasks.

Outline the steps you follow for onboarding, which may include assessing their capabilities, training on Argo's processes, and establishing performance metrics to ensure a smooth integration and alignment with your team’s standards.

Share a specific instance, detailing your preparation for the negotiation, how you approached the vendor, and the outcomes. This example should reflect your negotiation skills and understanding of tactical business strategies.

Discuss trends such as the integration of technology in claims processing, enhancing customer engagement through data analytics, and the importance of agility in managing claims efficiently in a changing market.

Emphasize the importance of active listening, empathy, and timely follow-up. Detail strategies for turning complaints into opportunities to demonstrate excellence in customer service and building trust with clients.