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Senior Casualty Adjuster

Senior Casualty Adjuster Requisition ID 2024-26232 Job Locations US-OH-Columbus Position Type Regular Full-Time Category Claims Business Unit CUS_Loss Adjusting US Excellence In Everything We Touch Position Summary Under moderate to light supervision, investigates, reserves, negotiates, evaluates and settles casualty claims of complex exposure including fatalities; presents evidence in legal proceedings while maintaining adequate production levels; makes sales calls when requested to do so. Responsibilities Examines claims forms, policies and endorsements, client instructions and other records to determine coverages. Conducts on-site investigations of claims by interviewing claimants and witnesses, obtaining official reports, by inspecting physical damage, and by comparing claim information with evidence. Sets loss reserves. Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford. Settles claims by determining insurance carrier's liability, client's instructions and authority levels required by obtaining demands and making offers to claimants, issuing settlement checks, making filings with regulatory agencies, disposing of salvage, pursuing subrogation when appropriate. Controls claims costs. Recommends litigation when appropriate. Presents evidence at legal proceedings, producing reports and other documents as evidence. Maintains expected case load. Maintains company reputation and integrity of insurance products by complying with federal and state regulations and service standards. Maintains professional and technical knowledge through continuing education. Makes sales calls by calling on local businesses to solicit new business or to maintain existing clients. May assist and mentor junior adjusters with claims handling. Upholds the Crawford Code of Business Conduct at all times. Participates in special projects or performs duties in other areas as requested. Requirements College degree or equivalent combination of education and experience. Previous experience as a claims adjuster or must have completed Crawford specified adjuster training if no experience. Extensive, substantive experience as a Claims Adjuster; preferred a minimum of 4 years prior claims experience. Must be licensed as required by state and local jurisdictions. Outside adjusters must have a valid driver's license with a clean driving record for company vehicle use. Strong attention to detail. Strong analytical and mathematical ability. **Company vehicle, cell phone, and laptop will be provided to qualified applicants that meet Crawford & Company's Background Check, Motor Vehicle Record, and Drug Screen requirements. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to talk and hear. Ability to see and read. Reaching and manual dexterity for operating computer keyboard. While performing the duties of this position, auto travel may be required. The employee is required to extend hands and arms in various directions in order to handle files and associated paperwork; use hands/fingers in repetitive motion in keyboard usage; use hands/fingers to efficiently utilize a writing instrument. Stooping kneeling, crouching, crawling, standing, sitting, walking, pushing, pulling, is relative to office files, etc.. Expressing or exchanging ideas by means of the spoken word is required, as well as the ability to c
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Rohit Verma
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Average salary estimate

$70000 / YEARLY (est.)
min
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$60000K
$80000K

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What You Should Know About Senior Casualty Adjuster, Crawford & Company

As a Senior Casualty Adjuster at Crawford & Company in Rock Island, IL, you'll be taking on an exciting and vital role within our claims team. Your expertise will shine as you investigate, negotiate, and evaluate complex casualty claims to ensure our clients receive the highest standards of service. Dive deep into examining claim forms, policies, and client instructions to ascertain coverage needs while conducting on-site investigations where you'll have the opportunity to interact with claimants and witnesses. Your analytical skills will come into play as you set accurate loss reserves and prepare detailed reports that summarize findings for our clients and regulatory agencies. You’ll be the key liaison, settling claims by determining liabilities, issuing settlement checks, and, when necessary, recommending litigation to protect our clients' interests. We believe in continuous growth, so maintaining your professional knowledge through required continuing education is encouraged. Plus, you’ll have the chance to mentor junior adjusters, making a lasting impact in their careers. The job offers the convenience of a company vehicle, cell phone, and laptop for qualified candidates. If you’re organized, proactive, and detail-oriented, you’ll fit right in. Join Crawford & Company and help us uphold our reputation for excellence in everything we touch while working in a supportive environment that values integrity and teamwork.

Frequently Asked Questions (FAQs) for Senior Casualty Adjuster Role at Crawford & Company
What are the primary responsibilities of a Senior Casualty Adjuster at Crawford & Company?

A Senior Casualty Adjuster at Crawford & Company is responsible for investigating and settling complex casualty claims, including evaluating liability and insurance coverage. You will handle on-site investigations, assess damages, interview witnesses, and negotiate settlement amounts while preparing detailed reports for clients and regulatory agencies.

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What qualifications do I need to become a Senior Casualty Adjuster at Crawford & Company?

To qualify as a Senior Casualty Adjuster at Crawford & Company, you should have a college degree or an equivalent combination of education and experience. Additionally, extensive experience as a claims adjuster—preferably at least four years—is required. You must also hold the necessary licensing as dictated by state laws.

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Does Crawford & Company provide training for Senior Casualty Adjusters?

Yes, Crawford & Company is committed to the professional development of its team members. If you do not have previous experience as a claims adjuster, you may need to complete the specified Crawford training for adjusters to gain the necessary skills and knowledge required for the role.

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What kind of support do Senior Casualty Adjusters receive at Crawford & Company?

Senior Casualty Adjusters at Crawford & Company receive a range of support including access to company vehicles, laptops, and cell phones. You will also work in an environment that fosters collaboration and mentorship, as you may assist and guide junior adjusters on their claims handling journey.

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What skills are essential for success as a Senior Casualty Adjuster at Crawford & Company?

Successful Senior Casualty Adjusters at Crawford & Company should possess strong analytical and mathematical skills, attention to detail, excellent communication abilities, and the capacity to handle negotiations effectively. These skills ensure that you can manage claims accurately and represent the company and clients well.

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Common Interview Questions for Senior Casualty Adjuster
Can you describe your experience with handling complex casualty claims?

When discussing your experience with complex casualty claims, be sure to provide specific examples of cases you've managed. Explain the steps you took during the investigation, how you assessed damages, and what negotiation strategies you employed to reach a settlement.

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What strategies do you use to negotiate claim settlements?

To answer this effectively, share your approach to negotiation. Discuss how you gather evidence, understand the needs of both parties, and your methods for coming to a fair resolution that satisfies all stakeholders while protecting the company's interests.

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How do you ensure compliance with regulations when settling claims?

Discuss your awareness of federal and state regulations governing claims adjustment and how you stay updated on any changes. Explain the process you follow to ensure full compliance in your claims handling to maintain Crawford & Company's reputation.

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Tell us about a time you had to present evidence in a legal proceeding.

When answering this, recount your experience detailing the case, what evidence you presented, the outcome, and any lessons learned from that situation. Emphasize your ability to clearly communicate complex information to various stakeholders.

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How do you manage a high caseload without compromising quality?

Talk about your organizational skills and time management strategies. Explain how you prioritize claims based on urgency and complexity to maintain an expected caseload while delivering thorough and comprehensive claims handling.

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What tools and software are you proficient in that aid your role as a Senior Casualty Adjuster?

List relevant software and tools, such as claims processing programs, analytical software, and any system you use for documentation and reporting. Explain how these tools have improved your efficiency and effectiveness in managing claims.

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Can you describe your process for conducting an on-site investigation?

Your response should outline the steps taken during an on-site investigation, including preparation, what information you gather, the parties you interview, and how you verify the evidence collected. Highlight any techniques that improve your investigative process.

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How do you handle conflicts or disputes during negotiations?

Discuss your conflict resolution skills. Explain how you remain calm and focused, seek to understand the other party's perspective, and explore options for resolution that benefit both sides, preserving relationships while also achieving positive outcomes.

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What continuing education have you pursued to stay updated in the field?

Emphasize your commitment to professional growth through continuing education, whether through formal courses, certifications, or attending relevant industry seminars. Discuss how this ongoing learning benefits your role as a Senior Casualty Adjuster.

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Why do you want to work specifically at Crawford & Company as a Senior Casualty Adjuster?

Share your motivations for choosing Crawford & Company, such as the company's reputation for excellence, commitment to employee development, and the community and culture you’ve learned about. Link your values and career aspirations to the role you're applying for.

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Our purpose is to RESTORE. At Crawford, we know that behind every claim there's a story...a person, a child, a friend. Behind every claim there are people who look to us on their worst days. And by helping to restore their lives, we are helpi...

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Full-time, on-site
DATE POSTED
December 4, 2024

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