Director, Professional Services

As a Director of Professional Services at Brightree, you will be responsible for establishing the vision and strategic plan for the Professional Services teams. You'll oversee various functions including Consulting, Project Management, and Implementation Services, ensuring client success and financial objectives are met. Your role will include delivering transformational leadership, facilitating collaborative relationships across teams, and enhancing the company's reputation through the successful delivery of client implementations.

To qualify for the Director of Professional Services position at Brightree, you need a Bachelor’s Degree along with 5+ years of experience in professional services or a related field. Leadership experience in a successful PS practice focusing on revenue and profitability in an enterprise software environment is essential. Familiarity with enterprise SaaS and project management principles, along with certifications such as PMP or LSS Green Belt, will further bolster your candidacy.

The Director of Professional Services plays a crucial role in enhancing customer satisfaction at Brightree by developing innovative consulting package offerings and ensuring quality delivery of services. Through collaboration with sales and operational teams, you will ensure that clients receive top-notch support and effective implementation strategies that optimize product usage, ultimately benefiting both the client and their patients.

Success as the Director of Professional Services at Brightree hinges on exceptional communication and interpersonal skills, which inspire and motivate both clients and team members. Strong analytical thinking, problem-solving abilities, and leadership experience in navigating change within the healthcare market are imperative for effectively guiding your team toward achieving strategic objectives and fostering organizational efficiencies.

The team culture at Brightree for the Director of Professional Services is one of collaboration, diversity, and continuous improvement. We value individual expression and encourage innovative ideas that lead to better solutions for our clients. As part of a supportive environment, you will be empowered to challenge yourself and develop professionally while making a significant impact in the health technology space.

When answering this question, focus on specific examples from your previous roles where you successfully led a professional services team. Highlight your leadership style, any significant achievements related to client engagements, and how your guidance positively impacted team performance and client satisfaction.

Discuss the strategies you use for managing projects and implementations, such as defining clear objectives, managing timelines, and maintaining open communication with clients. Emphasize your understanding of client needs and how you ensure their expectations are consistently met throughout the project lifecycle.

To answer this, share specific strategies you’ve implemented to enhance team motivation and engagement, such as setting achievable goals, providing constructive feedback, recognizing contributions, and fostering a collaborative work environment that encourages team members to express their ideas.

Frame your response around your conflict resolution skills. Discuss the approaches you take to address conflicts professionally and promptly, such as active listening, seeking to understand differing perspectives, and finding common ground to arrive at a mutually beneficial solution.

When asked this question, talk about the key performance indicators you track to measure success, such as project completion rates, client satisfaction scores, and financial metrics like revenue growth or profitability. Share how these metrics help you assess team performance and areas for improvement.

Share your approach to staying updated on trends and changes in the healthcare market. Talk about your strategies for adapting your team and services based on market fluctuations so that you are always in alignment with the current needs and expectations of your clients.

Provide a concise overview of a particularly challenging project, highlighting the obstacles faced, how you motivated your team to overcome these challenges, and the positive outcomes achieved. This will showcase your problem-solving abilities and leadership skills in action.

Detail your methods for fostering collaboration across different teams, such as regular meetings, joint planning sessions, and the use of collaborative tools. Discuss your belief in the importance of open lines of communication and how they contribute to successful project outcomes.

Identify a quality you believe is essential, such as empathy or effective communication. Elaborate on why you think this quality helps leaders in professional services succeed, particularly in drawing out the best in their teams and ensuring client satisfaction.

Share your broad vision for the Professional Services team, emphasizing the importance of innovation, client success, and efficiency. You can discuss how you plan to build upon the existing team dynamics and implement programs that foster growth and client engagement.