Supervisor, Member Services
Skills
- Customer service
- Leadership
- Problem-solving
- Communication
- CRM software
Responsibilities
- Drive team performance and success to KPIs.
- Manage daily schedule and capacity planning.
- Discover training needs and curate training programs.
- Evaluate and manage escalated customer complaints.
- Monitor QA and CSAT, provide coaching.
- Collaborate with various leaders and departments.
Education
- High School Diploma or equivalency
- Associate’s or Bachelor’s degree preferred
Benefits
- Competitive Paid Time Off
- 401(k) plan with match
- Two medical plan options
- Flexible Spending Accounts
- Company-paid life insurance
Average salary estimate
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