Station Specialist (Full Time)

As a Station Specialist at roadsurfer in Phoenix, your primary responsibilities revolve around providing exceptional customer service and maintaining the cleanliness of our campers. You'll lead the cleaning of both the exterior and interior of the vehicles and ensure that customers receive their campers with a smile. Additionally, you will handle payment processes and work closely with the Station Manager to manage daily operations efficiently.

To qualify for the Station Specialist position at roadsurfer, candidates should possess a valid State of CA driving license, be at least 21 years of age, and have a strong passion for customer service. Previous experience in similar roles is a plus, and familiarity with outdoor adventures will definitely enhance your fit in our team-oriented environment.

The working environment for a Station Specialist at roadsurfer in Phoenix is dynamic and mostly outdoors, encouraging a hands-on approach to ensuring customer satisfaction. You'll be working at our location, engaging with customers as they arrive to pick up or drop off their campers, all while participating in team events that foster a great atmosphere.

Previous RV experience is not strictly required for the Station Specialist position at roadsurfer, but candidates who have such experience may find it beneficial. What’s essential is a passion for customer service and a willingness to learn about our campers and the exciting adventures they facilitate.

Station Specialists at roadsurfer enjoy numerous benefits including the opportunity for free camper rentals to experience the #happyroadsurfing lifestyle firsthand, exclusive Corporate Benefits discounts, and participation in fun team events. Additionally, employees can benefit from an insurance reimbursement plan, creating a fulfilling work-life balance.

When preparing a camper for a customer at roadsurfer, my approach would be systematic and thorough. I would start by ensuring all interior spaces are clean and sanitized, paying special attention to higher touch areas. The exterior would also be washed and checked for any damage. Finally, I would prepare a checklist to ensure everything is in order before handing it off to the customer.

In my previous role, a customer was unhappy with a rental vehicle due to cleanliness issues. I listened carefully to their concerns, apologized sincerely, and immediately arranged for a replacement camper. By following up with them later to ensure their satisfaction, I turned their experience around and received positive feedback for the service.

The key to excellent customer service as a Station Specialist is to maintain a friendly, approachable demeanor while being attentive to the customer's needs. It's crucial to listen actively, respond positively, and go above and beyond to ensure they have a memorable experience. Creating a genuine rapport with customers can lead to positive word-of-mouth and repeat business.

In a busy station environment, I prioritize tasks by assessing their urgency and impact on customer satisfaction. I would outline a list of immediate priorities such as cleaning tasks that need to be completed before customer pickups, and then delegate responsibilities to ensure that everything runs smoothly and efficiently.

If I cannot meet a customer’s request, I would first empathize with their situation and explain the reason why their request cannot be fulfilled. Then, I would offer alternative solutions that could meet their needs, demonstrating my commitment to finding a satisfactory resolution and ensuring their overall experience remains positive.

I want to work as a Station Specialist at roadsurfer because I share the company’s passion for outdoor adventures and travel. I admire the #happyroadsurfing philosophy and love the idea of helping customers create unforgettable memories as they embark on their journeys, while also being part of a fun, supportive team.

I would contribute to team spirit at roadsurfer by fostering a positive atmosphere through cooperation and communication. Participating in team events, encouraging collaboration during busy periods, and celebrating our successes together would be key components of how I would strengthen our team dynamics.

While working outdoors, I would adhere to safety protocols by ensuring I wear appropriate PPE, remain aware of my surroundings, and maintain a clean working environment to prevent accidents. Additionally, I would follow proper lifting techniques and adhere to company safety guidelines to ensure both my safety and that of my colleagues.

I would handle feedback from my Station Manager with an open mind and a positive attitude. I believe that constructive criticism is an opportunity for growth, so I would take their advice seriously and implement it in my work to improve my performance and contribute more effectively to the team.

I am motivated to provide great customer service because I genuinely enjoy helping people and ensuring they have a positive experience. Knowing that my efforts could impact a customer’s adventure in a meaningful way drives me to give my best, making their journey with roadsurfer as enjoyable as possible.