Remote Sales & Revenue Manager United Kingdom & Ireland (m/f/d)

As the Remote Sales & Revenue Manager at RoomPriceGenie, your primary responsibilities will include serving as the main point of contact for hotel clients, mastering revenue management and pricing strategies, and ensuring client success. You'll manage the journey from initial lead to loyal customer, assist with setup, maintain feedback loops, and build your own network to drive opportunities. Your input on product improvements, based on real feedback from clients, will be essential to shaping the future of our offerings.

To excel as a Remote Sales & Revenue Manager at RoomPriceGenie, you should ideally hold a degree in business or hospitality, possess experience in revenue management or hospitality tech sales, and demonstrate an understanding of hoteliers' needs. Additionally, being a native English speaker based in the United Kingdom, Ireland, or CET timezone, alongside strong communication skills, is crucial for building client relationships.

While prior experience specifically in hospitality can significantly enhance your application for the Remote Sales & Revenue Manager position at RoomPriceGenie, we are also looking for candidates with a strong understanding of the hospitality industry, even if they come from related fields. Your passion for tech and innovation will play a vital role in bridging any gaps!

At RoomPriceGenie, candidates can expect a dynamic startup environment that embraces flexibility, fun team gatherings, and collaborative teamwork. Whether you prefer remote work, in-office days, or a hybrid setup, we empower our team members to find what works best for them. Our culture focuses on transparency, respect, and a collective mission to support independent hoteliers worldwide.

RoomPriceGenie offers an exciting array of benefits to Remote Sales & Revenue Managers, including a hybrid office model, personal and professional development opportunities, and extra vacation days for long-term employees. You can also celebrate your birthday off, enjoy flexible hours, access mental health support through Headspace, and participate in epic team gatherings, all while being part of an innovative and supportive culture.

To manage client onboarding effectively, start by addressing their specific needs and expectations during the initial meetings. Guide them step-by-step through the setup process, ensuring consistent communication and support. Use feedback loops to understand their challenges and provide tailored solutions that enhance their experience with your product. This approach builds trust and encourages loyalty.

In such situations, it's essential to remain calm and listen actively to the client's concerns. After understanding their issue, suggest clear, actionable solutions and involve them in the process. Keep the lines of communication open throughout to reassure the client that their needs are valued and that you are committed to resolving the situation effectively.

To create a robust pipeline of opportunities at RoomPriceGenie, I would focus on building relationships at industry events and networking within hospitality circles. Additionally, leveraging social media to connect with potential clients and utilizing referral networks can create leads. Regular follow-ups and personalized communications with leads will help maintain engagement and conversion.

Feedback is pivotal for product improvement as it provides real-world insights into client experiences and pain points. It allows the team at RoomPriceGenie to identify trends, gauge satisfaction, and prioritize enhancements that will directly benefit our clients. Actively soliciting feedback and demonstrating that it influences product updates helps build trust and loyalty.

I prioritize tasks by assessing deadlines, importance, and potential impact on clients and the business. Utilizing tools like project management software, creating to-do lists, and setting aside focused time blocks for deep work help me manage my time efficiently. Regularly reviewing my workload allows for adjustments as necessary to accommodate urgent matters.

I've utilized various revenue management tools and software which enhance pricing strategies. Familiarity with these tools allows me to analyze market data, competitors' pricing, and internal hotel performance to deliver data-driven recommendations to clients. Being adaptable and continually learning about the latest tools is critical for success in this role.

Staying motivated in a remote working environment involves setting a structured daily routine, creating an inspiring workspace, and setting clear goals. Regular check-ins with team members and participating in team-building activities can provide a sense of connection and community, keeping morale high and the motivation alive.

My communication style is proactive, clear, and empathetic. I strive for transparency, ensuring clients feel informed and comfortable reaching out with inquiries. This approach not only builds strong relationships but also fosters trust, creating a partnership-like dynamic that encourages collaboration for mutual success.

Assessing client success involves monitoring key performance indicators, such as revenue growth, booking rates, and customer retention. Regular check-ins and reviews will help gather feedback and facilitate discussions around additional support or product features that can further enhance their experience and outcomes.

To grow RoomPriceGenie's presence, I propose targeted marketing campaigns focused on specific hospitality niches, partnerships with hotel associations, and a referral program incentivizing current clients for bringing in new business. Additionally, hosting webinars or workshops that share industry insights can build our reputation as thought leaders in hospitality tech.