Remote Sr. Product Manager - Customer Journey (m/f/d)

About RoomPriceGenie ✨🧞‍♂️

Founded in 2017, RoomPriceGenie is dedicated to helping hoteliers around the globe achieve optimal pricing. 🌍 We understand that many small hotels face challenges with digitalization, making their operations increasingly complex and often resulting in lost revenue. This is where we come in!

We have developed a powerful solution that enables hotels to set the right prices in just seconds. ⏱️ Our state-of-the-art algorithm analyzes both internal hotel data and market trends to recommend pricing strategies that enhance revenue and improve booking rates.

With customers spanning the globe—from the USA and Canada to Iceland, South Africa, China, Slovenia, Italy, and the UK—RoomPriceGenie has made a meaningful impact in the hospitality industry, and our clients love the results. ❤️

Now, we are excited to expand our customer base and spread the word about how we can support hoteliers in optimizing their pricing strategies. We invite you to join us on this journey! We actively encourage applications from candidates with diverse backgrounds to enrich our team and drive innovation.

Your Role

As the Product Manager for the Customer Journey at RoomPriceGenie, you will own and optimize the customer experience across the entire journey, from lead generation to onboarding, retention, and upselling. Your mission is to ensure that customers see value at every step, driving engagement, satisfaction, and long-term growth. You will work closely with cross-functional teams to deliver features and tools that align with our product pillars: easy to use, transparent, and efficient.

Key Responsibilities:

• Customer Journey Strategy:

  • Define and maintain the vision and roadmap for products and features that enhance the customer journey, ensuring value is delivered at every touchpoint.

  • Collaborate with teams to identify and address pain points across the journey.

• Lead Generation:

  • Oversee LeadGen products and ensure seamless data integration and enrichment (e.g., CRM Sync)

• Onboarding:

  • Optimize onboarding flows, including user flows and iframe integrations, to minimize friction and help customers quickly realize value.

• Conversion:

  • Drive features that improve conversion rates, such as the Internal Reports and  Integration to Payment Providers.

• Customer Health & Retention:

  • Develop and improve tools like the Health Report, Customer Success metrics, and activity monitoring (e.g., Posthog & Logs) to track customer engagement and satisfaction.

  • Enhance Genie AI Assistant capabilities to provide proactive support and insights.

• Upselling:

  • Design and implement features that identify upselling opportunities, such as triggers and tracking mechanisms to promote advanced features or additional services.

• Cancellation Journey:

  • Build and refine the cancellation journey to minimize churn, gather actionable feedback, and potentially retain customers.

• Support & Problem Resolution:

  • Collaborate with Layer 3 Support to address complex customer issues, ensuring a smooth resolution process.

Your Profile

• Proven experience as a Product Manager, ideally in SaaS or customer-focused products.

• A user-centric mindset with the ability to design intuitive experiences that deliver measurable results. Experience in conducting user interviews and gathering insights to enhance the customer experience.

• Deep understanding of customer journeys and lifecycle management, including onboarding, retention, and upselling.

• You thrive on enabling cross-functional teams to build outstanding products by fostering collaboration, providing clarity, and removing obstacles.

• Excellent analytical skills to derive insights from tools like Posthog, logs, and health reports.

• Strong collaboration and communication skills to align stakeholders and cross-functional teams.

• Experience with subscription models, customer success tools, and upselling strategies.

Nice to Have

• Technical Skills: Familiarity with data-driven tools (e.g., Posthog) and integrating AI tools into customer workflows.

• Soft Skills:

  • Strong problem-solving and critical-thinking skills to address challenges at every stage of the customer journey.

  • A proactive and collaborative approach to working with support and success teams to improve outcomes.

What We Offer at RoomPriceGenie 💪

At RoomPriceGenie, we don’t just offer jobs; we offer an adventure! 🚀 Join us in an exciting startup atmosphere where you can grow your career while changing the world for tens of thousands of independent hoteliers. 🌍 Our global and diverse team is fueled by passion and a shared mission. We thrive in a culture that’s all about transparency, respect, and making a real impact together.

Here’s what you can expect when you become part of our Genie family:

• Hybrid Office Model: Work your way! Whether you’re a remote work ninja 🖥️, love the hustle of the office 🏢, or enjoy a mix of both, we empower you to choose the setup that suits you best.

• One Team, One Vision, One Goal: We’re in this together! 🤝 Our Genies are laser-focused on our mission, collaborating to make magic happen. ✨ It’s no wonder we score a stellar 9.3 from our team members! 🌟

• Epic Team Gatherings: Every year, we bring our global crew together 🌎 for a week of networking, brainstorming, and fun. 🎉 Plus, enjoy regular hangouts in our offices to keep the camaraderie alive.

• Growth and Development: We’re all about lifelong learning! 📚 Level up your skills with personal and professional development opportunities. You’ll even snag up to three extra days off each year to focus on your growth. 📈

• 5 Years? 5 Weeks! Stick with us, and we’ll reward your loyalty. After five years, you’ll earn an incredible five weeks of bonus vacation time 🏖️ to recharge and explore the world. 🌍

• Birthday Celebrations: It’s your day, so take it off! 🎂 Celebrate your birthday the way you want, guilt-free.

• Flexible Hours: We get it—life happens! ⏰ We offer flexible working hours to help you balance your work and personal life seamlessly.

• Wellbeing Matters: Your mental health is a top priority. 🧘 Every Genie gets access to Headspace, the leading meditation app, to help you cultivate a happier, healthier, and more zen life. 🌿

We kindly ask that recruitment agencies refrain from reaching out regarding this vacancy. Thank you for your understanding.