As an Assistant Store Manager at Rothy’s in Greenwich, you will effectively communicate our brand's mission and values to both customers and store associates. You'll assist in hiring, training, and motivating your team, ensuring a quality in-store experience. Mastering internal systems for order processing and collaborating with the Retail Ops Team to maintain shop guidelines will be vital parts of your role, alongside acting as a liaison for positive communications and operational changes.

To apply for the Assistant Store Manager role at Rothy’s, candidates should possess 2-4 years of leadership experience in retail, hospitality, or a customer-oriented industry. You should have excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment, as well as flexibility to manage various tasks. A positive attitude and a passion for customer service truly set successful candidates apart.

Rothy’s supports the development of their Assistant Store Manager by providing extensive training programs that empower you with product knowledge and operational skills. You'll work alongside the Store Manager and be involved in hiring and onboarding processes. Regular feedback and coaching sessions help foster your growth, ensuring you have the resources to lead and motivate your team effectively.

The work environment at Rothy’s in Greenwich is dynamic and inclusive, driven by a team that values sustainability and customer engagement. As an Assistant Store Manager, you can expect to be part of a fast-paced, team-oriented atmosphere where problem-solving and proactive communication are key. You’ll be surrounded by passionate individuals eager to create unique customer experiences while leading the charge for our eco-friendly mission.

Rothy’s offers a comprehensive benefits package for its Assistant Store Managers, including medical, dental, and vision insurance, 401(k) plans with employer match, and generous paid time off, starting at four weeks. Additional perks may include health and wellness benefits, commuter reimbursements, and employee discounts, fostering a supportive and balanced work-life for you and your family.

When faced with a customer complaint, it's essential to remain calm and listen attentively. Share an example that highlights your ability to empathize with the customer’s concerns, communicate a resolution, and follow up to ensure satisfaction. This demonstrates your problem-solving skills and dedication to customer experience.

Discuss strategies such as setting clear goals, recognizing individual and team achievements, and providing ongoing training to enhance product knowledge. Engaging team members fosters a collaborative environment focused on a shared vision, boosting morale and sales simultaneously.

To maintain operational excellence, it’s important to adhere to SOPs, ensure staff training on best practices, and monitor inventory levels closely. Implementing organized systems and scheduling regular team meetings encourages an open dialogue about operational challenges, allowing you to adapt as necessary.

Onboarding is vital for fostering a positive work culture. Describe your approach, which could include pairing new hires with experienced staff for mentorship, providing comprehensive training on products and systems, and ensuring they understand company values and expectations right from the start.

An important quality for an Assistant Store Manager is effective communication, as it ensures clarity in operations and fosters strong relationships within the team. Highlight how this quality aids in building trust, resolving issues, and driving team performance.

Addressing staffing shortages involves proactively scheduling, cross-training team members, and possibly adjusting the workflow to accommodate peak times. Discuss a plan you would implement to ensure minimal impact on customer experience while maintaining team morale.

Utilizing data analytics to track sales trends or inventory can inform your stock decisions or promotional strategies. Provide a specific example, illustrating how you identified areas of improvement and implemented changes that successfully increased store performance.

To ensure your team is well-informed about Rothy’s products, you might implement regular training sessions and create fun learning challenges. Highlight the importance of staying updated on new launches and features to effectively convey this knowledge to customers enthusiastically.

Feedback is crucial for growth and improvement. Share how you solicit feedback from your team and how you integrate it into your management style to foster trust and enhance team performance.

In your response, reflect on your unique experiences, skills in leadership, and a deep-rooted passion for sustainability and customer service that aligns with Rothy’s mission. Showcase how your personality and values could make a positive impact on the team and customer experience.