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Senior Project Manager

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

As a Lead Senior Project Manager, you will oversee a Project Management team of seasoned associates in a creative services engagement. You will also manage special projects including the collection of assets and information from inception to completion, and must be proactive, quick thinking, a problem solver and ultra-organized, ensuring account satisfaction and service excellence. The Lead Senior Project Manager will oversee the day-to-day execution and optimization of Creative Services projects – managing staff performance, assessing marketing needs, determining goals and coordinating projects. As a member of the account leadership staff, the Lead Senior Project Manager works closely with organizational leadership, designers, copywriters, traffic managers and production staff to ensure all deadlines are met on time.

Responsibilities:

  • Act as primary Creative Services point-of-contact for project management staff
  • Lead day-to-day management and optimization of account/project staff
  • Train and mentor project managers, junior staff and new employees as needed.
  • Maintain knowledge of and adherence to facility procedures, operations and protocols
  • Plan, coordinate and direct creative teams to ensure the briefs are executed accurately and effectively.
  • Proactively engage and partner with other leaders within the site/creative platform to ensure best practices are being followed
  • Regularly review process to identify risk, inefficiencies and gaps
  • Establish and promote excellent customer relations through effective and proactive communications to update clients and other stakeholders on project status.
  • Enter and track a high volume of data related work components and updates to client and/or RRD project tracking system.
  • Demonstrate understanding in each area of Creative Services including: design, print production and prepress.
  • Attend and lead relevant client meetings, production and project management status calls bringing in appropriate resources from Creative Services as needed.
  • Maintain contact with clients and production to set project milestones, create project estimates, tracks schedules, advise of job progress, scheduling concerns, and any requests for additional information or materials, when required.
  • Provide proactive updates to client and other stakeholders on project status.
  • Perform invoicing, forecasting on a pre-set deadline and monitor client's budgets for accuracy and timeliness.
  • Track and report on quality metrics, strategize with the client and deliver services, which will attract and retain customer loyalty.
  • Set project milestones, create project estimates and tracks schedules.
  • Ensure all deliverable deadlines are met for all individuals and parts involved in the process.
  • Monitor client's budgets for accuracy and timeliness.
  • Track and report on quality metrics, strategize with the customer and deliver services, which will attract and retain customers.
  • Proactively sell and manage client expectations.
  • Responsible for early detection of issues; provide point of view on best practices and solutions across functions.
  • Apply a broad knowledge of catalog/retail, packaging, and print production workflows.
  • Perform other related duties and participate in special projects as assigned.

Qualifications

  • Must be proactive, collaborative, driven and seek excellence in execution of tasks.
  • Complete understanding of the Big Picture which allows the individual to make good sound business decisions.
  • Superior writing, communication and presentation skills, with the ability to listen for understanding.
  • Self-motivated, independent, creative, energetic, assertive approach.
  • Ability to manage multiple projects in a dynamic environment.
  • Excellent interpersonal skills; experience and ability to work with cross-functional teams, internally and client-side.
  • Ability to anticipate needs on behalf of the customer, not only to serve the customer but increase volume and profitability.
  • Ability to problem solve, analyze potential solutions and use good sound judgment to make decisions. Strong attention to detail is required.
  • Ability to create and work with cross-functional and/or distributed virtual teams.
  • Strong commitment to ensuring quality and exceeding customer satisfaction expectations.
  • Must have the ability to work independently.
  • Demonstrated excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem solving skills.
  • Bachelor's degree in related field with more than 5 years of experience in marketing and/or advertising, project management or comparable experience
  • Experience managing a staff or team of more than 10
  • Background in the retail services industry preferred, and/or background in advertising/design agencies.
  • Well-rounded knowledge of print production, brand development, strategic planning and the design industry.
  • Strong project management skills, organizational skills and time-management skills.
  • Proven track record with strong and effective customer relationships and solution delivery.
  • Knowledge of administrative software, including Microsoft Access; basic working knowledge of design or development skills/software (Adobe Creative Suite, including In Design and Photoshop, etc.)

Additional Information

RRD's current salary range for this role is $84,100 to $134,600 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

Average salary estimate

$109350 / YEARLY (est.)
min
max
$84100K
$134600K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Project Manager , RR Donnelley

At RRD, we’re on the lookout for a proactive and skilled Senior Project Manager to join our vibrant team in Portland, OR. As a Senior Project Manager, you'll lead a dedicated group of project managers in our Creative Services division, overseeing a range of exciting projects from start to finish. Your role involves collaborating with designers, copywriters, and production staff, ensuring that we not only meet deadlines but exceed client expectations. You’ll forge strong relationships as you manage the day-to-day operations of your team, mentor junior staff, and drive the strategic coordination of projects. We love problem solvers, so you’ll need to be quick on your feet and always ready to tackle any challenges that arise. You’ll also have the opportunity to optimize processes by identifying risks and inefficiencies, helping to implement best practices that enhance our customer relations and service offerings. Your organizational skills will shine as you juggle multiple projects, track budgets, and generate quality metrics that contribute to our clients’ success. If you have a passion for creative services and a flair for project management, you may be the perfect fit for our Senior Project Manager role at RRD. We value communication, collaboration, and a strong commitment to excellence—so if that sounds like you, we’d love to see you here!

Frequently Asked Questions (FAQs) for Senior Project Manager Role at RR Donnelley
What are the primary responsibilities of a Senior Project Manager at RRD?

The Senior Project Manager at RRD is responsible for leading a team of project managers in Creative Services. Responsibilities include overseeing project execution, managing staff performance, maintaining client relations, and ensuring project timelines and budgets are met. The role also requires engaging with cross-functional teams to promote best practices and ensure the highest level of customer satisfaction.

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What qualifications do I need to apply for the Senior Project Manager position at RRD?

To apply for the Senior Project Manager position at RRD, candidates should possess a Bachelor’s degree in a related field along with over 5 years of project management experience, preferably in marketing or advertising. Strong problem-solving abilities, excellent interpersonal skills, and previous experience managing a team are also crucial for success in this role.

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How does RRD foster a collaborative environment for Senior Project Managers?

At RRD, collaboration is key for Senior Project Managers. You’ll be working alongside diverse teams, including designers and copywriters, and you will be expected to maintain proactive communication with clients. Regular meetings and shared resources help ensure that everyone is aligned, which fosters a productive and engaging work environment.

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What growth opportunities are available for Senior Project Managers at RRD?

RRD offers various growth opportunities for Senior Project Managers, including career development programs, mentorship from organizational leadership, and the chance to lead significant projects. We encourage our managers to expand their skills and take on more significant responsibilities within the company, enabling progression in their careers.

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What benefits can a Senior Project Manager expect when working at RRD?

Senior Project Managers at RRD can enjoy a competitive salary package, medical, dental, and vision coverage, as well as generous paid time off. Additional benefits include disability insurance, a 401(k) with company match, and opportunities for tuition assistance and other voluntary insurances, spotlighting our commitment to employee well-being.

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Common Interview Questions for Senior Project Manager
Can you share your approach to managing multiple projects simultaneously as a Senior Project Manager?

When informing your answer, emphasize your organizational strategies. Discuss tools like project management software you use to keep track, prioritizing tasks based on deadlines, and how you communicate with your team to ensure everyone is aligned. Being able to provide specific examples from your past experiences can demonstrate your ability to handle such scenarios.

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How do you ensure effective communication with clients and stakeholders?

Explain your methods for maintaining open lines of communication with clients. This could include regular status updates, use of collaborative tools, and scheduled calls to discuss progress. Mention how you adapt your communication style to meet client preferences, ensuring clarity and satisfaction.

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Describe a challenging project you managed and how you overcame obstacles.

Choose a specific example that showcases your problem-solving skills. Outline the challenge, detail your thought process, and discuss the final outcome. Highlight how you engaged your team and resources to navigate the situation, underscoring your leadership capabilities.

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What steps do you take to mentor junior project managers?

Discuss how you approach mentorship by providing guidance through regular check-ins, sharing best practices, and creating opportunities for junior managers to lead small projects. Stress the importance of building a supportive environment where they feel empowered to ask questions and grow professionally.

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How do you handle budget constraints while ensuring project success?

Share your experience balancing project scope with budget limitations. Discuss techniques such as prioritizing essential tasks, negotiating with vendors, and finding creative solutions that keep the project on track without sacrificing quality.

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What project management tools and software are you proficient in?

Be prepared to discuss specific tools you have used, such as Microsoft Project, Trello, or Asana. Highlight how these tools have helped you manage tasks, schedules, and team communication effectively, emphasizing your tech-savviness.

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How do you maintain client satisfaction throughout the project lifecycle?

Your answer should focus on proactive communication, gathering feedback at key stages, and ensuring that client expectations are continuously managed. Mention the importance of building a rapport and checking in regularly to address any concerns they may have.

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How do you prioritize tasks when managing simultaneous projects?

Describe your method for assessing project urgency and importance. Discuss using tools for time management like Gantt charts or prioritization matrices. Reinforce your ability to adapt to shifting priorities while maintaining focus on overall project goals.

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What strategies do you use to assess and mitigate risks in projects?

Outline how you conduct risk assessments during the planning phase and the strategies you employ to mitigate identified risks. Provide examples of how these strategies have proven effective in past projects, demonstrating your foresight and preparedness.

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How do you keep your team motivated during high-pressure periods?

Discuss your leadership style and techniques you use to maintain team morale, such as recognizing achievements, promoting a positive work culture, or implementing brief breaks during intense work periods. Demonstrating emotional intelligence and team-building skills will illustrate your capacity as a leader.

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RRD (R.R. Donnelley) provides businesses with advertising and marketing products and services. Some of their offerings include digital print materials, data management, business support, and more. This company is headquartered in Chicago, Illinois...

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Full-time, on-site
DATE POSTED
March 7, 2025

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