Operations Assistant-Nursing Office

The Operations Assistant at Rochester General Hospital plays a crucial role in supporting the nursing department's operations. This includes managing clerical duties, assisting with payroll functions, generating essential reports, and facilitating the scheduling of interviews and new hires. You will also help maintain departmental files, manage communication, and support leadership efforts to keep organizational processes running efficiently.

For the Operations Assistant role at Rochester General Hospital, preferred qualifications include an Associate's Degree and familiarity with medical terminology. Additionally, having 3-5 years of clerical experience in a healthcare setting and proficiency in systems like Kronos and Microsoft Office, particularly Excel, PowerPoint, and Word, are highly beneficial. Good communication skills and the ability to work both independently and as part of a team are essential.

The Operations Assistant position at Rochester General Hospital involves a full-time schedule of 40 hours per week. The shifts are designed to cover both day and night, with hours from 7AM to 7PM and 7PM to 7AM, including a rotation of every other weekend, ensuring that our department remains supported around the clock.

As an Operations Assistant at Rochester General Hospital, a significant responsibility includes assisting with payroll functions through the Kronos automated payroll system. You will accurately manage entries, edits, and report generation, ensuring timely processing under the guidance of departmental leadership and the staffing coordinator. Understanding of Rochester Regional Health's payroll policies and practices is also crucial.

In the onboarding process, the Operations Assistant at Rochester General Hospital helps facilitate a smooth transition for new hires. This includes maintaining and updating welcome packets, scheduling interviews in collaboration with department leadership and HR, and ensuring all necessary paperwork and orientation manuals are organized. Your support is vital to making newcomers feel welcomed and informed.

When answering this question, highlight your familiarity and previous experiences with payroll systems, especially Kronos. Provide examples of how you've effectively managed entries, handled discrepancies, or generated reports in your past roles. This will demonstrate your technical skills and ability to adapt to the responsibilities required in the Operations Assistant position.

Discuss specific methods you've employed to maintain organization under pressure. Mention tools like digital calendars or task management apps, and provide examples of how you've successfully juggled multiple responsibilities. This not only shows your organizational skills but also your ability to adapt to the dynamic environment at Rochester General Hospital.

Talk about your experience with data management, emphasizing any tools or software you're proficient in. Explain your process for ensuring accuracy when generating reports, and provide examples of types of reports you've created in the past, illustrating your attention to detail and analytical skills. This will portray you as a capable candidate for the Operations Assistant role.

Share a relevant situation where your coordination skills were put to the test. Explain the context, how you managed the logistics, and the outcome. Highlight your attention to detail and ability to communicate effectively, which are critical in the Operations Assistant position.

Use this opportunity to provide insight into the importance of operations support in healthcare. Discuss how effective operations assistance impacts patient care and staff efficiency. Relate this to the specific duties outlined for the Operations Assistant position at Rochester General Hospital, underscoring your understanding of its significance.

To answer this, illustrate your problem-solving skills and adaptability. Describe a challenge you faced in a previous role: what the situation was, how you assessed the issue, and the steps you took to resolve it. This will show your potential employer that you are proactive and can thrive in the fast-paced environment of healthcare.

Focus on your proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint, detailing specific tasks you've accomplished with these applications. Additionally, mention any experience with healthcare-specific software like Kronos or WorkDay, demonstrating your readiness for the technical demands of the Operations Assistant position.

Describe your approach to maintaining effective communication within a team. Highlight your organizational skills in managing files, handling emails, and ensuring timely correspondence. Use specific examples from previous roles to showcase your ability to keep everything organized, supporting your team leader effectively.

Emphasize your understanding of privacy regulations like HIPAA and why confidentiality is critical in healthcare. Provide examples of how you have protected sensitive information in previous roles and show that you prioritize patient and staff privacy in all aspects of your work.

Share your passion for the healthcare field and the satisfaction you derive from contributing to patient care and support staff. Talk about how being an Operations Assistant allows you to play a vital role in ensuring efficiency and helping others, making it a fulfilling career choice. This will connect with the values of Rochester General Hospital.