Job details

Member of Support Staff

Runway is looking for fast learning individuals with a hunger for knowledge and a passion for tech, creativity, and AI to join their Support team. No support experience needed. New or recent grads encouraged to apply.

Skills

Strong motivation to grow and learn
Excellent written/verbal communication
Ability to thrive in a fast-paced environment
Empathy and teamwork

Responsibilities

Directly respond to requests for new and experienced Runway users via email and chat
Investigate and escalate problem reports for product or billing transactions to appropriate teams
Collaborate with Engineering to resolve customer issues or reported bugs with a sense of urgency
Engage with our Product team to translate customer feedback into actionable product updates and improvements
Author and maintain internal and customer-facing knowledge base documentation
Monitor requests and feedback from members of our Runway community through our public Discord server
Continually focus on improving our Customer Support processes as we scale our operations