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Job details

Member of Support Staff

Runway is looking for fast learning individuals with a hunger for knowledge and a passion for tech, creativity, and AI to join their Support team. No support experience needed. New or recent grads encouraged to apply.

Skills

  • Strong motivation to grow and learn
  • Excellent written/verbal communication
  • Ability to thrive in a fast-paced environment
  • Empathy and teamwork

Responsibilities

  • Directly respond to requests for new and experienced Runway users via email and chat
  • Investigate and escalate problem reports for product or billing transactions to appropriate teams
  • Collaborate with Engineering to resolve customer issues or reported bugs with a sense of urgency
  • Engage with our Product team to translate customer feedback into actionable product updates and improvements
  • Author and maintain internal and customer-facing knowledge base documentation
  • Monitor requests and feedback from members of our Runway community through our public Discord server
  • Continually focus on improving our Customer Support processes as we scale our operations

Benefits

    To read the complete job description, please click on the ‘Apply’ button
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    CEO of Runway (Australia)
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    Average salary estimate

    $75000 / YEARLY (est.)
    min
    max
    $65000K
    $85000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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    MATCH
    Calculating your matching score...
    FUNDING
    DEPARTMENTS
    SENIORITY LEVEL REQUIREMENT
    TEAM SIZE
    SALARY RANGE
    $65,000/yr - $85,000/yr
    EMPLOYMENT TYPE
    Full-time, remote
    DATE POSTED
    June 10, 2024

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