Principal Technical Support Engineer

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Principal Technical Support Engineer in Chicago, IL:

Job Duties: Take ownership of customer issues to resolution, including troubleshooting, internal communication and providing meaningful feedback regularly. Assist with troubleshooting integrations involving third-party APIs and implementation of other products. Liaise and partner with the internal teams on escalated technical issues, product roadmap changes, and new features. Provide feature explanation and implementation best practices. Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community. Maintain testbed systems to facilitate faster case resolution. Handle queries and problems of all MuleSoft Anypoint products covering on-prem, Cloud, and Hybrid models while delivering outstanding service for MuleSoft customers. Research new technologies including APIs, Web Services, Transports such as HTTPS, SFTP, JMS, JEE application servers, Cloud Infrastructure such as AWS, Azure, and many types of Cloud-based Enterprise Software. Debug MuleSoft's Java API and MuleSoft's Platform APIs while providing technical solutions and examining diagnostics information such as HAR File, Heap dump, thread dump, profiler, and logs from log management tools. Analyze packet captures for network issues. Build and share MuleSoft applications with best practices using technologies such as Java, MuleSoft's SDK, Dataweave that runs in Mule Runtime. Expand Anypoint product knowledge while addressing customer inquiries and triaging issues. Utilize knowledge and experience gained in other integration technologies such as MuleSoft, IBM Stack, Tibco Mashery, Oracle, and open-source technologies such as Spring and Java. Mentor and teach new Support Engineers in Mule Core Connective and Mule Core Runtime. Telecommuting is an option. 

Minimum Requirements: Master’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in a related field, OR Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering (any field), or a related quantitative discipline, and five (5) years of progressively responsible experience in the job offered or in any occupation in a related field. 

A related technical degree required (Computer Science, Engineering (any field)).

Special Skill Requirements: (1) Tokenization; (2) Rest and Soap web services; (3) Oracle Database; (4) Linux and Windows; (5) Hibernate; (6) Spring; (7) MySQL database; (8) Debugging network issues; (9) Service Gateway; and (10) API Management. 

Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. 

Salary: $148,949.00 - $183,500.00 per annum.

Certain roles may be eligible for incentive compensation, equity, and benefits. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 18-3975. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

For Illinois based roles, the base salary hiring range for this position is $148,949 to $183,500.