Logistics Tracking Coordinator (EM6878)

As a Logistics Tracking Coordinator at Samsung SDS, your responsibilities include actively monitoring shipments, entering data upon delivery, and keeping stakeholders informed about any issues or customer concerns, helping to quickly resolve them. You'll also communicate with various parties involved in the logistics chain, from shipping lines to internal supply chain planners, and provide analytical reports on shipment statuses.

To qualify for the Logistics Tracking Coordinator role at Samsung SDS, a high school diploma or GED is required, while a bachelor's degree is preferred. Additionally, candidates should have at least 5 years of relevant experience in the logistics field, particularly in logistics analysis. A strong understanding of international transportation, especially ocean shipping and freight forwarding, is crucial for success in this position.

Essential skills for a Logistics Tracking Coordinator at Samsung SDS include effective oral and written communication, strong attention to detail, and excellent problem-solving abilities. Proficiency in the MS Office Suite and other applications is also important, as well as the capability to analyze shipment data and reports effectively.

Samsung SDS offers a comprehensive benefits package to Logistics Tracking Coordinators, including top-notch medical, dental, and vision coverage. Additional perks include a wellness program, parental leave, 401K match, flexible spending accounts, life insurance, paid holidays, and paid time off, ensuring that employees have the support they need for their personal and professional growth.

The compensation for the Logistics Tracking Coordinator role at Samsung SDS is competitive and ranges from $28.00 to $38.00 per hour. Your base pay is determined based on your skills, education, qualifications, experience, and location, allowing for growth and development within the position.

When answering this question, discuss your passion for logistics and the innovative work Samsung SDS is doing in the field. Highlight specific aspects of the company's reputation and achievements that resonate with you and how you envision contributing to their success.

Explain your approach to prioritization, including the tools or methods you use for tracking and organizing shipments. Providing examples of past workings where your prioritization has led to timely resolution of issues can showcase your experience in logistics.

Share a specific example where you encountered a shipment problem. Focus on the actions you took to identify the issue, communicate with affected parties, and the positive outcome that resulted from your efforts. This demonstrates your problem-solving skills.

Detail the logistics software and technologies you've used, emphasizing your proficiency in data analysis tools and tracking systems. If you're familiar with Samsung SDS's 'Cello' solution or similar technologies, mention how these can enhance logistics operations.

Discuss strategies you implement to maintain accuracy in your reporting. This could include double-checking data entries, utilizing software to automate calculations, and continuously updating your processes based on feedback to minimize errors.

Articulate your hands-on experience with international shipping processes, freight forwarding regulations, or any relevant certifications. Mention lessons learned from dealing with international logistics challenges and how they equipped you for the role.

Explain your effective communication strategies, including how you ensure clarity and prompt responses. Highlight any tools or platforms you use to facilitate smooth communication between stakeholders, as logistical effectiveness often relies on it.

Describe your analytical process for shipment performance data reviews. Include how you gather data, the metrics you focus on, and how you convert insights into actionable recommendations for future shipping strategies.

Share your approach to customer service, emphasizing empathy, active listening, and the steps you would take to rectify the issue. Mention the importance of swift resolution and maintaining a positive relationship with customers.

Discuss your methods for staying informed, such as following industry news, participating in relevant seminars/webinars, and networking with industry professionals. Continuous learning is key in logistics, and being proactive shows your commitment.