Logistics Freight Forwarding Sales Associate (EM6868-2) (Spanish Bilingual)

As a Logistics Freight Forwarding Sales Associate at Samsung SDS, you will play a vital role in identifying business opportunities within existing key accounts, promote the company’s logistics services for imports and exports, and set sales targets to ensure revenue growth. Additionally, you'll provide stellar customer support, negotiate contracts, and collaborate with internal teams to align sales strategies. Your proactive approach in engaging potential customers through cold calling and networking will significantly contribute to your success.

For the Logistics Freight Forwarding Sales Associate role at Samsung SDS, while a high school diploma is mandatory, a bachelor's degree in business, marketing, logistics, or a related field is preferably seen. Additionally, having 0-2 years of experience in international freight forwarding, supply chain knowledge, or relevant logistics sales experience will position you favorably. However, the right attitude, such as resilience and a willingness to learn, is equally important.

To succeed as a Logistics Freight Forwarding Sales Associate at Samsung SDS, you should aim to exceed your sales targets by proactively seeking new business and nurturing key accounts. Demonstrating a robust understanding of market trends and providing exceptional customer support will set you apart. Additionally, effectively managing multiple tasks and showcasing strong communication skills will prove beneficial in this dynamic role.

Essential skills for a Logistics Freight Forwarding Sales Associate at Samsung SDS include excellent communication and organizational capabilities, a keen problem-solving mindset, and proficiency in Microsoft Office applications. You should also possess strong interpersonal skills to build relationships with clients and deal efficiently with customer inquiries or issues while exhibiting a proactive and enthusiastic approach to sales.

At Samsung SDS, Logistics Freight Forwarding Sales Associates have access to a wealth of professional development opportunities. The company encourages growth through tailored training programs and mentorship, allowing candidates to enhance their skills and advance within the logistics sales field. Samsung SDS also supports continuous learning and provides a nurturing environment for career progression.

When answering this question, focus on any relevant roles you've had, emphasizing specific duties that relate to logistics. If you lack direct experience, discuss transferable skills from previous positions, such as customer service or communication roles, and express your eagerness to learn and apply those skills in the logistics field.

Demonstrate your proactive mindset. Discuss methods you would use like researching potential customers, leveraging existing networks, or analyzing market trends. Emphasize your ability to adapt and creatively think outside the box to discover unique sales opportunities.

In your response, detail the situation clearly, focusing on how you actively listened to the customer’s concerns, sought to understand their issues, and how your resolution led to their satisfaction. This not only showcases your problem-solving skills but your commitment to exceptional customer service.

Describe a systematic approach involving setting clear milestones, regularly reviewing progress, and understanding customer needs. Personalizing your sales strategies based on insights gathered about key accounts can also be an effective way to ensure targets are met or exceeded.

Explain your comfort level with cold calling and provide examples of when you've successfully used it to generate leads. Share your networking experiences, highlighting techniques that helped you build professional relationships and maintain contacts effectively.

Share your passion for logistics, focusing on how the industry fascinates you due to its dynamic nature and how it connects businesses globally. Link your interest back to your career goals, expressing how a role at Samsung SDS aligns with your aspirations.

Use the STAR method to explain a situation where teamwork played a crucial role in achieving a goal. Discuss your contribution, how you supported your colleagues, and the positive outcome that resulted from effective collaboration.

Discuss your organization strategies, such as using tools or systems to track tasks. Share examples of past experiences where you successfully managed competing priorities, ensuring all deadlines were met while maintaining both quality and efficiency.

Explain that exceptional customer service is paramount to building trust and long-lasting relationships with clients. Discuss how positive customer experiences can lead to repeat business and referrals, ultimately driving sales success.

Acknowledge that setbacks are a part of sales. Discuss how you would assess what went wrong, taking lessons from the experience to improve your strategies in the future. Highlight resilience and a commitment to continuous improvement as critical elements of your approach.