Technical Service Manager-Bangalore/Pune, India

As a Technical Service Manager at SAP Fioneer, your core responsibilities include overseeing SAP system administration, leading cloud deployments for financial services, and enhancing service delivery through continuous improvement initiatives. You'll collaborate with service owners to optimize performance, manage disaster recovery tests, and provide expert guidance to customers on SAP cloud solutions. Your role will also encompass supplier management, ensuring that our cloud services align with customer needs while coaching junior team members to foster growth within the team.

To be considered for the Technical Service Manager role at SAP Fioneer, you’ll need a Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field. Additionally, having at least 7 years of hands-on experience in SAP system administration and consulting is essential. Experience with SAP BASIS, HANA, and cloud environments such as AWS, Azure, or GCP is preferred, complemented by your strong analytical skills and ability to communicate effectively across teams.

SAP Fioneer values the well-being of its employees, offering a hybrid work model that promotes flexibility and a healthy work-life balance. Technical Service Managers enjoy benefits such as meal allowances, internet reimbursements, 21 days of paid leave, and 12 sick days annually. We believe that supporting your personal commitments is crucial for fostering a productive and fulfilled work environment.

Success as a Technical Service Manager at SAP Fioneer hinges on your technical proficiency in SAP solutions, alongside strong soft skills like effective communication, problem analysis, and the ability to remain calm under pressure. Being adaptable and flexible in a fast-paced tech environment is also critical, as you'll be engaging with various teams and customers, particularly during high-stakes situations.

At SAP Fioneer, a Technical Service Manager has a clear growth trajectory toward higher technical or managerial roles within the organization. With continuous learning opportunities, mentorship from senior leaders, and a commitment to recognizing hard work through our jubilee programs, you will have numerous opportunities to expand your skillset, take on new challenges, and advance your career in the thriving financial services sector.

When answering this question, share specific experiences where you've managed SAP BASIS environments. Discuss any challenges you faced, how you overcame them, and the tools you used for monitoring and maintaining system performance. Highlight your ability to lead teams in optimizing system operations, as this showcases your readiness for the Technical Service Manager position.

Choose an example that illustrates your problem-solving skills, particularly in high-pressure situations. Explain the problem, your analytical thought process, and the outcome of your actions. Emphasize the importance of collaboration with teams to achieve a resolution, and how this experience equips you for challenges in the Technical Service Manager role.

Discuss your method for evaluating tasks based on urgency and impact, including any tools or techniques you use to manage workload effectively. Providing examples of past experiences where you successfully juggled competing priorities can illustrate your capability to thrive in SAP Fioneer's dynamic environment.

Outline your approach to service improvement, including gathering feedback from stakeholders, analyzing service performance reports, and implementing changes based on insights derived. Mention any specific methodologies you've used, such as Agile or DevOps practices, to underline your commitment to optimizing SAP services.

Emphasize any hands-on experience you have with cloud platforms like AWS, Azure, or GCP in relation to SAP solutions. Discuss projects where you deployed or managed SAP applications on these platforms, highlighting your understanding of cloud-native practices and how this experience aligns with the responsibilities you would have at SAP Fioneer.

Give examples of how you’ve successfully guided junior team members in previous roles. Discuss not only your mentoring style but also the impact this had on team performance and morale, illustrating your leadership capabilities as it pertains to the Technical Service Manager role.

Describe your calm and collected approach to managing crisis situations, focusing on active listening and clear communication. Provide examples of how you’ve successfully de-escalated tense situations in the past while prioritizing customer needs and satisfaction, showcasing essential skills for a Technical Service Manager at SAP Fioneer.

Discuss the importance of integrating innovative solutions and practices into technical service management to boost efficiency and effectiveness. Provide examples of when you've implemented new ideas or technologies in past roles, illustrating your commitment to continuous improvement and alignment with SAP Fioneer's innovative ethos.

Explain your strategy for staying informed about advancements in SAP technologies, such as attending webinars, participating in online courses, or engaging in professional communities. Showing a proactive approach to professional development indicates your dedication to your role as Technical Service Manager and your potential impact at SAP Fioneer.

In your response, detail any roles where you were involved in planning, executing, and testing disaster recovery strategies. Describe your approach to ensuring business continuity and how you coordinated with various teams to implement effective solutions, which demonstrates your readiness for the Technical Service Manager position at SAP Fioneer.