EUC Support Engineer

As an EUC Support Engineer at Sysco, your primary responsibilities include providing 2nd line technical support both onsite and remotely. You'll manage incidents and service requests through our helpdesk ticketing system and ensure the proper functioning of end-user technology. Additionally, you will oversee the proactive replacement of outdated assets and administer mobile devices using an MDM platform. Your role will require excellent customer service and attention to detail, ensuring all IT inventory is kept accurate and complete.

To be considered for the EUC Support Engineer position at Sysco, candidates should have a solid understanding of IT security and infrastructure alongside technical knowledge of Microsoft products, including Windows 10/11 and Office 365. Familiarity with MDM platforms like Endpoint Manager (Intune) is essential, as well as experience in Active Directory/Azure AD administration. A certification such as ITIL V3/V4 is highly advantageous, demonstrating your understanding of service delivery frameworks.

Sysco is committed to the career development of its EUC Support Engineers through various means, including ongoing training and access to learning resources. By being part of a leading foodservice company, you'll have the opportunity to engage in projects that expose you to new technologies and enhance your skill set. Furthermore, Sysco fosters an inclusive environment where you can share your unique insights and contribute to shaping our culture, providing a platform for growth.

EUC Support Engineers at Sysco enjoy a competitive salary along with a well-rounded benefits package that includes a pension scheme and a generous holiday allowance of 25 days, plus bank holidays. Additionally, employees can purchase extra vacation days and enjoy discounts on various products through the staff shop. You’ll also find opportunities for recognition and incentives, making Sysco a great place to work.

Yes, Sysco actively celebrates diversity and aims to create an inclusive environment for all employees, including EUC Support Engineers. We believe that a diverse workforce enriches our business and strengthens our community. Sysco seeks to provide every employee with a platform to voice their ideas and be part of a culture that values different backgrounds and experiences.

When answering this question, focus on specific instances where you provided solutions to technical problems. Discuss your approach to problem-solving and how you ensure excellent customer service while resolving issues. Highlight any ticketing systems you've used.

Addressing prioritization, explain your method for assessing the severity of issues and how you manage your time efficiently. Provide examples of how you have effectively handled high-pressure situations in past roles.

Share your hands-on experience with Microsoft products, detailing your familiarity with common issues and how you have assisted colleagues. Mention any projects that involved implementing or troubleshooting these systems.

Discuss how you maintain accurate records of IT hardware, including any inventory management systems you have utilized. Explain the importance of documentation and your attention to detail in this process.

Describe your systematic approach to troubleshooting, including steps you take to diagnose an issue and how you implement solutions. Provide examples of particularly challenging problems you've successfully resolved.

Discuss your experience with MDM platforms like Endpoint Manager (Intune), detailing how you used these tools to manage mobile devices. Highlight any specific tasks you handled, such as deploying software updates or troubleshooting connectivity issues.

Emphasize the importance of customer service in IT roles, discussing how communicating effectively and building rapport with users can lead to quicker resolutions. Share any personal experiences that illustrate your focus on customer satisfaction.

Discuss the methods you use to stay current with technology trends, such as online courses, webinars, or industry events. Highlight any recent learning experiences and how they have prepared you for advancements in your field.

Provide a specific example where you explained a technical concept or solution in layman's terms. This showcases your communication skills and your ability to be patient and understanding with users who may struggle with technology.

Research Sysco and mention their dedication to diversity and inclusion, their focus on teamwork, and their passion for the food industry. Relate these values to why you want to work for them and how you align with their mission.