Sr. IT Systems Engineer - FedRAMP

As a Sr. IT Systems Engineer at SentinelOne, your responsibilities include managing, securing, and supporting the Google Workspace and O365 production environments, optimizing collaboration tools, and overseeing application integrations with identity management systems. You'll troubleshoot issues, maintain documentation, and manage user accounts and security groups, ensuring seamless onboarding and offboarding of employees. Your role is vital for maintaining optimal system performance and customer satisfaction.

To qualify for the Sr. IT Systems Engineer role at SentinelOne, candidates typically need a Bachelor’s degree in a technical field along with 7+ years of relevant professional experience. Extensive experience in managing Google Workspace, expertise in SSO and MFA, and a solid understanding of cloud applications are vital. Certifications in these areas are preferred, and familiarity with ITIL and change management processes is important as well.

Yes, the Sr. IT Systems Engineer position at SentinelOne is fully remote. However, please note that due to Federal and FedRAMP regulations, this role is limited to U.S. citizens, and candidates may have to undergo enhanced background checks depending on the nature of their work.

A Sr. IT Systems Engineer at SentinelOne should be well-versed in technologies like Google Workspace and Office 365, collaboration tools, SSO, MFA, and endpoint management tools. Additionally, experience with AWS cloud services, Linux, VMware, and security compliance frameworks like NIST is beneficial for this role.

At SentinelOne, you can expect a collaborative, values-driven work culture centered on trust, accountability, and innovation. The team encourages creativity and problem-solving, aiming for collective success. You'll have the opportunity to work with talented professionals in a cutting-edge cybersecurity environment, complemented by a range of employee benefits.

Certainly! When addressing this question, highlight your specific experience with Google Workspace, including configuration, security measures you implemented, and any challenges you faced. Mention any certifications you hold that support your expertise, and emphasize how your actions improved collaboration or resolved critical issues within the organization.

In a high-pressure environment, I prioritize a systematic approach to troubleshooting. I first identify the symptoms of the issue and gather relevant information. Next, I diagnose potential causes and employ logical methods to resolve them. Communication with team members and users is crucial during this process to ensure everyone is informed, and I follow up after resolution to confirm the effectiveness of the solution.

For onboarding new employees, I create a structured process that includes tailored training sessions based on their roles, providing them access to necessary resources, and ensuring they understand our systems and tools. I also maintain open lines of communication, encouraging them to ask questions and seek help as needed to foster a comfortable and supportive environment.

Discuss specific projects where you successfully implemented SSO and MFA solutions. Talk about the technologies you used, the challenges you faced, and how you ensured a seamless user experience while maintaining high security. It’s also beneficial to mention any metrics that indicate the effectiveness of these integrations.

In managing documentation and compliance, I use a detail-oriented approach. I maintain accurate records of configurations, procedures, and changes in the systems. Additionally, I ensure that all documentation meets regulatory requirements and that any updates are completed timely. Regular audits and reviews of documentation help keep everything current and compliant.

I’ve worked extensively with cloud applications, focusing on procurement and license management. I track usage analytics to optimize licenses, negotiate with vendors for the best pricing, and ensure compliance with software agreements. Provide examples of your experiences, such as managing licenses for Google Workspace or O365, and discuss how these efforts led to cost savings for the company.

Customer satisfaction is paramount in my role as a Sr. IT Systems Engineer. I prioritize understanding their needs and challenges, offering timely solutions, and following up to ensure their issues are resolved. I believe that building relationships and actively listening to feedback drives improvements in our services and systems that enhance user experience and satisfaction.

I stay updated through a mix of continuous learning, attending industry conferences, participating in webinars, and reading reputable tech publications. Networking with other professionals and engaging in online forums allows me to exchange knowledge and insights regarding emerging trends and technologies in cybersecurity.

To optimize the end-user experience with collaboration tools, I actively solicit feedback from users to identify pain points. Implementing user training and providing resources on best practices are essential, as is ensuring timely updates and configurations of software to match team needs. Regular check-ins with users help me make necessary adjustments and improvements.

In managing VoIP systems, I focus on ensuring reliability and quality communication. I’ve been involved in configuring phone systems, troubleshooting connectivity issues, and optimizing performance based on user feedback. Highlight any specific projects you handled, such as migrating a company to a new VoIP system or implementing new features that enhanced communication.