Back Office Agent

As a Back Office Agent at Sauce, your key responsibilities include onboarding new restaurants to our platform using various internal tools, accurately configuring their settings according to established templates, building visually appealing landing pages on WIX or WordPress, and designing promotional flyers for restaurant owners. You will also manage the configuration of POS integrations, ensuring a seamless experience for our clients.

To apply for the Back Office Agent role at Sauce, you should have at least 2 years of experience in a similar position within the restaurant tech industry. Proficiency in building web pages on platforms like WIX or WordPress is essential, along with demonstrated design skills. Familiarity with CRM tools and ticketing systems, as well as a strong customer service orientation, will prepare you for success in this role.

As a Back Office Agent at Sauce, you will enjoy a flexible working environment that allows you to work remotely. You will need a dedicated working space equipped with a steady internet connection and necessary tools like a computer or laptop, webcam, headset, and monitors. This setup empowers you to perform effectively while contributing to our mission from anywhere.

Absolutely! At Sauce, we prioritize the growth and development of our team members. As a Back Office Agent, you'll have the opportunity to work closely with seasoned professionals and partake in learning sessions that will enhance your skills. The dynamic nature of our industry means there are constantly new challenges, providing a variety of experiences that can help you advance in your career.

Sauce offers a competitive compensation package for Back Office Agents. Apart from a strong salary, you will enjoy benefits such as 10 paid personal vacation days, 5 paid sick days, 11 local holidays, and quarterly team events and dinners. Moreover, you will be part of a vibrant team dedicated to making a positive impact in the delivery technology sector.

When prioritizing tasks, I start by assessing urgency and impact. I categorize my tasks based on deadlines, customer needs, and overall goals. I also utilize tools or lists to stay organized and focused, ensuring that I meet deadlines while maintaining high-quality service.

I have extensive experience utilizing WIX and WordPress for creating and modifying web pages. This includes customizing templates, implementing design elements to enhance user experience, and ensuring alignment with clients’ branding. I also ensure that landing pages are optimized for both aesthetic appeal and functionality.

My biggest achievement was successfully onboarding a chain of restaurants onto our platform within a tight deadline. I collaborated with cross-functional teams to ensure configurations were precise and met the client’s specific needs, resulting in a seamless transition and positive feedback from the client.

In challenging situations, I focus on active listening to understand the client's concerns fully. I empathize with their situation, communicate clearly, and work collaboratively to find a solution. My goal is to create a positive experience even in difficult times by ensuring clients feel supported and heard.

I ensure attention to detail by employing a systematic approach. Before finalizing any work, I review my output multiple times and check it against predefined criteria. Additionally, I have learned to use checklists as a tool to maintain consistency and reduce errors.

I have a solid background in using CRM tools such as HubSpot, where I've managed client relationships and tracked interactions to enhance customer satisfaction. I've also utilized ticket management systems to log issues, facilitate communication, and ensure timely resolutions for clients.

I am drawn to Sauce's innovative approach in the restaurant technology space and believe in supporting local businesses. Working as a Back Office Agent aligns with my skills and passion for customer service while allowing me to contribute to a company that prioritizes growth and positive change.

I stay updated on industry trends by following relevant publications, joining online forums, and connecting with professionals in the field. I also participate in webinars and conferences to gain insights into emerging technologies and best practices that can enhance my knowledge and application in my work.

I believe the most crucial quality for a Back Office Agent is a customer-focused mindset. It’s essential to understand the needs and challenges of our clients to provide effective support. Additionally, adaptability and problem-solving skills are vital in navigating a dynamic environment while ensuring client satisfaction.

I would start by gathering detailed information on the restaurant's current POS system and the unique requirements for integration. Then, I would follow the predefined setup procedures, ensure that the necessary configurations are in place, test the integration thoroughly, and maintain ongoing communication with the restaurant during the process to address any concerns promptly.