Solutions Engineer, Enterprise

As a Solutions Engineer at Scale, you'll be focused on partnering with Account Executives to deliver customized demos and pilots, ensuring a successful pre-sales process. Your responsibilities will include scoping customer technical requirements, developing actionable Scopes of Work, leading discussions to troubleshoot technical challenges, and collaborating with the delivery team during initial implementations.

Candidates for the Solutions Engineer role at Scale should possess a strong engineering background, ideally with experience in pre or post-sales capacities. Proficiency in programming languages like Python and Java, along with a history of engagement in enterprise SaaS, cloud technology, or sectors like finance and fintech, is highly desirable. Presentation skills and the ability to communicate with internal and external stakeholders are crucial.

At Scale, we prioritize employee growth through a comprehensive learning and development stipend, offering you the resources you need to further your skills and knowledge in AI and related technologies. Additionally, we foster an inclusive environment where curiosity and collaboration are key, allowing you to learn from seasoned professionals in the field.

New Solutions Engineers at Scale can expect a structured onboarding process that involves training on our products and services, as well as an overview of our corporate values and workflows. You'll have access to mentorship from experienced engineers and ongoing support as you acclimate to your team and responsibilities.

Solutions Engineers at Scale work on a variety of exciting projects that involve designing and implementing solutions for leading enterprises in industries such as financial services and SaaS. You'll be directly involved in addressing customer needs, refining technical features, and paving the way for successful AI deployment across client organizations.

In your answer, emphasize your ability to communicate effectively with clients, understand their needs, and deliver tailored solutions. Highlight specific examples where your technical skills directly contributed to resolving customer challenges and securing wins during a sales process.

Share your systematic approach to identifying issues by gathering relevant information from clients and team members. Use a specific example from your experience to illustrate how you diagnosed the problem, communicated effectively with the client, and proposed a solution.

Discuss how Solutions Engineers serve as technical advisors who translate customer needs into actionable solutions, enabling the sales team to secure technical wins. Highlight the importance of collaboration with Product and Engineering teams to ensure the right solutions are being delivered.

Indicate your commitment to continuous learning, whether through following industry news, participating in webinars, or pursuing relevant training and certifications. Mention any resources or communities you engage with to stay informed about the latest trends in Generative AI.

Provide an example that showcases your ability to tailor your communication to different audiences. Emphasize the techniques you used to simplify technical concepts and ensure understanding, ensuring you demonstrate your adaptability and strong presentation skills.

Discuss your previous experience creating detailed documentation that outlines technical specifications and project requirements. Highlight the importance of clarity and thoroughness in ensuring successful project execution and customer satisfaction.

Explain your method for evaluating and prioritizing requests based on urgency, impact on the customer, and alignment with business goals. Provide an example where you successfully managed competing priorities while ensuring customer needs were met.

Discuss specific initiatives or changes you implemented that enhanced the efficiency and effectiveness of the Solutions Engineering team. Use metrics or feedback to emphasize the tangible benefits of these improvements.

Share your strategies for establishing trust and rapport with clients, such as active listening, regular communication, and demonstrating genuine interest in their success. Mention any specific tactics you’ve used to maintain long-term professional relationships.

Articulate your passion for AI and technology and express how Scale's mission aligns with your professional aspirations. Highlight your interest in contributing to innovative projects and your desire to work in a collaborative, inclusive environment that fosters growth.