Patient Coordinator (Medical Receptionist - Full Time) - Hackensack

As a Patient Coordinator at Schweiger Dermatology Group, your primary responsibilities include managing all front office tasks, such as answering incoming phone calls, scheduling appointments, and providing support to both patients and providers. You'll create a welcoming atmosphere, handle inventory, and attend training sessions to enhance your skills. Your role is vital in ensuring a smooth patient flow and excellent service.

While prior experience in healthcare or as a medical receptionist is preferred for the Patient Coordinator position at Schweiger Dermatology Group, we are open to candidates who have a genuine interest in healthcare. Strong communication skills, computer proficiency, and the ability to work well in a team are essential qualifications needed to succeed in this role.

No, prior experience specifically in a dermatology setting is not required to apply for the Patient Coordinator position at Schweiger Dermatology Group. We value candidates who are dedicated, reliable, and eager to learn, regardless of their experience level in dermatology.

Full-time Patient Coordinators at Schweiger Dermatology Group enjoy a robust benefits package, including medical, dental, and vision insurance, a company HSA contribution, eligibility for a 401K plan, and even a special personal holiday for your birthday. Employees also receive discounts on skincare and cosmetic services.

The Patient Coordinator position at Schweiger Dermatology Group typically involves a full-time schedule of over 30 hours per week, from Monday to Friday, with rotating Saturdays. Flexibility is essential, as you'll be assisting in a team environment to ensure optimal coverage during business hours of 7 AM to 7 PM.

Essential skills for a Patient Coordinator include strong communication and interpersonal abilities, exceptional organizational skills, and computer literacy, particularly with Microsoft Office and EMR software. Being detail-oriented and having a welcoming attitude can also enhance the patient experience.

When dealing with difficult patients, it's important to remain calm and empathize with their concerns. Listen actively, validate their feelings, and then work towards a solution. This approach demonstrates professionalism and a genuine desire to provide excellent patient care.

If you have experience with patient scheduling systems, describe how you've utilized them to improve efficiency and patient satisfaction. If you lack direct experience, emphasize your ability to learn new software quickly and your eagerness to gain that proficiency during training.

Express your passion for healthcare and the desire to contribute to a positive patient experience. Highlight Schweiger Dermatology Group's reputation as a leading practice and its commitment to employee satisfaction as motivating factors for your application.

In a busy front office, I prioritize tasks by assessing urgency and importance. I focus on immediate patient needs and time-sensitive tasks first while ensuring I manage ongoing tasks efficiently throughout the day.

A great Patient Coordinator is someone who is friendly and empathetic while still being organized and proactive. They should effectively communicate with patients and team members, anticipate the needs of the providers, and create a welcoming atmosphere.

Promoting teamwork involves clear communication, collaboration, and supporting each other. I believe in openly sharing information, acknowledging team members’ contributions, and encouraging flexibility when tasks need to be covered.

To stay patient-focused, I actively listen to patient concerns, ensure clear communication about procedures, and consistently seek feedback. It’s crucial to treat each patient with respect and provide them with the best experience possible.

Share a specific example of how you addressed a patient’s needs beyond standard procedures. Highlight the positive outcome and how it aligned with providing excellent patient care.

During busy periods, I manage stress by staying organized and taking short breaks to refocus. I rely on my team to help with workload distribution, ensuring a calm environment to maintain quality patient care.