Job details

Sea Logistics Customer Care Export Specialist - job 2 of 2

If you wish to further develop your career with one of the most successful logistics organization we are looking for a new Coordinator. This is an excellent opportunity to join our Sea Logistics team.

Your Role

You will coordinate Sea Logistics shipments such as, opening files, production of internal documentation, updating import statuses, assisting and advising customers of Arrival, arranging deliveries, processing invoices (including price conversions and verifying shipment weight and volume), dealing with email queries from Kuehne+Nagel Overseas offices and ensuring that excellent standard of data accuracy are maintained. You will report to the Sea Logistics Manager Export, Customer Care.

Your Responsibilities

Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfaction.
Shipment Management Qualification and entry of Customer orders into Operational process and Complaint Management.
Partner with Management and Sea Logistics operations (OCC) for an enhanced customer experience.
Profit Maximization – avoid additional costs and expenses due to internal service failure.
Quotation Management: Qualification of Customer inquiries, provide Kuehne+Nagel quotations and updates, set final selling price with individual adjustments within the given price band and following the national leeway in decision-making.
Customer onboarding: Inclusion and transfer of customer requirements into Kuehne+Nagel systems (Business & Customer profile).
Reporting (refining and reviewing Customer requested reports generated from Kuehne+Nagel Systems).

Your Skills and Experiences

3+ years in freight forwarding,
Knowledge of International Business.
Knowledge of domestic and international geography including countries, major cities and ocean ports.
Basic knowledge of U.S. Regulatory Laws.

Good Reasons to Join

We offer a great compensation package, medical, dental, and retirement benefits package, employee discounts, tuition reimbursement, excellent training programs and a global work environment. At Kuehne+Nagel we strive daily to Inspire, Empower, and Deliver not only to our customers but colleagues.

About Kuehne+Nagel

With over 80000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

US Talent Acquisition

USA.Talent.Acquisition@Kuehne-Nagel.com

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.

Next steps to joining our team

Step 1

Complete your online application

Step 2

Speak with your Kuehne+Nagel recruiting specialist

Step 3

Meet our hiring team

Step 4

Decide if you will accept the offer

Kuehne+Nagel Glassdoor Company Review

3.7

Kuehne+Nagel DE&I Review

No rating

CEO of Kuehne+Nagel

Stefan Paul

Approve of CEO

By Kuehne+Nagel

We are shaping the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions. Logistics is a people business and here at Kuehne+Nagel, we believe that genuine, lasting success...

17 jobs

FUNDING

Private

INDUSTRY

Marine Transportation

TEAM SIZE

10000+

LOCATION

Hybrid, based in Feusisberg, Switzerland

DATE POSTED

June 9, 2023