Senior Operations Manager

About SEEK Pass

As a SEEK startup, SEEK Pass is revolutionizing the use of verified data in the labour market. Through our deep integrations with SEEK, we enable job seekers to standout by sharing verified qualifications, licences and credentials early in the recruitment process. For employers, this makes it much easier for them to find people that truly meet their role requirements.

We have a high-powered team with significant autonomy and focus which can also tap into the huge reach, capabilities and assets of SEEK. This puts SEEK Pass in an excellent position to move fast, deliver real value, and scale up quickly. Find out more about SEEK Pass by visiting: https://certsy.com/

Life at SEEK

SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to work in technology for the fourth year in a row. We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

Reporting to the Head of Operations, the Senior Operations Manager is responsible for leading the Operations function of a SEEK Pass sub-domain comprising of 2-5 cross functional squads focused on solving a set of important user Jobs to be Done (JTBD) related to digitalised identity and trusted information. Ops leads embedded within each squad will report directly to this role.

Alongside your co-leaders from Engineering and Product, you form part of the sub-domain leadership team. In our ‘shared leadership’ model, sub-domain leaders are collectively responsible for the overall roadmap, design, delivery and optimisation of the JTBD and product features that your sub-domain is responsible for.

Key responsibilities 

• Work in a passionate, entrepreneurial team with big plans and a real sense of urgency
• Act as part of a cross-functional sub-domain leadership team, helping to shape the sub-domain ambition, set clear direction and objectives for squads within the sub-domain, resolve escalations between teams and ensure that effective ways of working are in place at all levels
• Be a highly effective leader, expert coach, and mentor, who fosters and maintains an inclusive culture within the sub-domain and sets team members up for success, ensuring all are given growth and development opportunities
• Develop deep domain knowledge of our operations, synthesise operational and data-driven insights to influence prioritisation and decision-making, identify opportunities for system-level operational optimisations and improvements
• Ensure consistency and optimal efficiency in sub-domain operations areas, including the methods, practice and processes for scoping, testing, launching, operationalisation and scaling of new product features, credentials and other launches.

• Experience as a senior leader or operations manager in a start-up environment, working with agile software development teams
• Experience with defining operational or product requirements, tracking performance, exploring drivers, diagnosing issues, etc.
• Experience leading a team, with a proven ability to effectively coach, train and manage people, and create a high-performance environment that will get the best out of talented people
• Experience operationalising processes and scaling operations within a start-up environment
• Comfort with ambiguity, with a proven ability to solve complex and detailed problems using a logical and data-driven approach
• Exceptional judgement and decision-making skills, including an ability to manage multiple priorities and initiatives, identifying trade-offs and prioritise the critical few things.

At SEEK we offer:

• Annual Performance Bonus Plan
• Support of flexible working, including a mix of office and work from home days depending on your role.
• Paid and unpaid leave benefits including Personal Flexi Days and Volunteer Days, as well as the opportunity to purchase additional leave
• Support for parents with 14 weeks paid primary carers leave and 2 weeks paid leave for partners.

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.