Assistant Shop Manager -Woodburn, OR

The Assistant Shop Manager at See's Candies plays a crucial role in supporting the Shop Manager in various aspects of retail operations. Key responsibilities include fostering a customer-focused environment, achieving sales targets, training team members, delegating tasks, and ensuring compliance with company policies. Additionally, you'll resolve customer concerns and manage inventory, ensuring that our store runs like a well-oiled machine.

To qualify as an Assistant Shop Manager at See's Candies, candidates must have a minimum of one year of retail management experience. It is vital to possess strong customer service and communication skills, as well as the ability to coach and motivate team members. Knowledge of cash handling, merchandising, and compliance with company policies is also essential to thrive in this role.

At See's Candies, we are dedicated to the growth of our team members. As an Assistant Shop Manager, you will be involved in training and developing staff on company procedures and policies. You'll provide constructive feedback and support to enhance their performance, ensuring everyone can reach their full potential in our sweet workplace.

As an Assistant Shop Manager at See's Candies, you can expect a positive, energetic workplace filled with friendly people who share a passion for quality and customer service. Our culture emphasizes teamwork, allowing you to feel supported while you fulfill your leadership duties and contribute to a delightful shopping experience for customers.

The pay rate for the Assistant Shop Manager position at See's Candies is $24.12 per hour. Along with competitive pay, you'll be part of a supportive team within a well-established company, enhancing your career while sharing in the tradition of quality sweets that have delighted customers for over 100 years.

In answering this question, consider detailing your previous roles, responsibilities, and the teams you've led. Emphasize achievements like how you motivated your team to exceed sales goals or implemented new processes that improved customer service.

Focus on demonstrating your commitment to customer satisfaction. Share a specific example of a complaint you've managed, outlining how you listened, resolved the issue, and ensured the customer left with a positive experience, aligning with See's Candies’ dedication to service.

Discuss strategies like setting clear goals, celebrating team achievements, and providing continuous feedback. Illustrate your methods with specific instances where your approach led to improved team morale or performance, essential aspects for an Assistant Shop Manager at See's.

Talk about your methodical approach to staying informed on policies and providing ongoing training to your team. Highlight how you enforce these policies positively and proactively, ensuring everyone understands the expectations.

Share your previous experiences related to managing cash transactions, maintaining cash drawers, and handling discrepancies. Discuss your attention to detail and the importance of accuracy in ensuring financial compliance.

Provide a specific example of a time when you and your team hit or exceeded sales targets. Explain the strategies and techniques you employed, showing your ability to drive success in a retail environment such as See's Candies.

Discuss your time management skills and prioritization techniques. Illustrate how you dedicate time to customer interaction while ensuring operational duties are completed efficiently, maintaining a harmonious environment at See's Candies.

Emphasize your belief in feedback as a two-way street. Share examples of how you provide constructive feedback to your team while also being open to receiving feedback, fostering a culture of growth and improvement within your retail environment.

Explain your approach to gathering team availability and assessing peak business times to create fair and effective schedules. Mention how you ensure everyone’s voices are considered and maintain coverage for busy times at See's Candies.

Share your personal connection to See's Candies or your admiration for the company’s values and legacy. Express enthusiasm about contributing to a brand that brings joy and quality to customers, aligning with your passion for retail and customer service.