Business Office Manager - job 1 of 2

As a Business Office Manager at Senior Lifestyle, your key responsibilities include overseeing accounting and HR functions, handling recruitment and retention, conducting new hire orientations, administering benefits, and managing payroll accurately. You’ll also address resident billing issues, maintain essential records, and ensure timely processing of accounts payable procedures.

To qualify for the Business Office Manager position at Senior Lifestyle, prior experience in Human Resources or Accounting is preferred. A college degree or equivalent experience in the field is advantageous. It’s also beneficial to have experience in senior housing or long-term care settings and strong organizational skills.

The work environment at Senior Lifestyle is dynamic and community-focused. As a Business Office Manager, you’ll be surrounded by supportive colleagues, residents, and families. You’ll play a vital role in fostering a positive atmosphere while adhering to policies and procedures to promote a safe and enriching workplace for everyone.

Senior Lifestyle is committed to your professional development. As a Business Office Manager, you'll participate in required training, attend staff meetings, and have opportunities to attend community events. This fosters both your individual growth and enhances team collaboration.

The Business Office Manager position at Senior Lifestyle offers competitive compensation of $28.00 to $29.00 per hour, amounting to a salaried position. Additionally, eligible team members can access a comprehensive benefits plan that includes health, dental, vision, and retirement benefits, alongside paid time off and access to DailyPay for early wage access.

When answering this question, detail your experience with processing payroll, ensuring accuracy, and meeting deadlines. Highlight specific software you've used and any challenges you faced in previous roles, along with how you addressed them.

Discuss your approach to addressing billing inquiries, such as gathering necessary information, communicating clearly with residents, and following up until issues are resolved. Emphasize your commitment to customer service and maintaining resident satisfaction.

Highlight your organizational skills by mentioning specific methods you use, such as digital filing systems or project management tools. Describe how you prioritize tasks and ensure that all compliance and confidentiality standards are met.

Talk about the importance of respect, appreciation, and open communication among team members. Share any specific strategies you've implemented in past roles to promote teamwork and a positive work environment.

Use the STAR method (Situation, Task, Action, Result) to describe a challenge you faced, the steps you took to resolve it, and the successful outcome. This not only showcases your problem-solving skills but also demonstrates your critical thinking abilities.

Explain your understanding of confidentiality practices and your commitment to following company policies regarding sensitive information. Provide examples of how you've maintained confidentiality in previous roles.

Share your methods for staying informed, whether through networking, attending conferences, or engaging with online resources and communities. Highlight your desire to remain current on best practices that enhance the resident experience.

Provide a specific example where you successfully communicated important information to staff or residents, ensuring that everyone understood and adhered to the message. Emphasize your active listening skills and clear communication style.

Discuss your approach to task prioritization by using tools or methods that help you to stay on track, such as to-do lists or calendar management. Detail how you assess urgency and ensuring that critical deadlines are met.

Reflect on your passion for helping others, your interest in the administrative side of operations, and how working in senior living aligns with your values. Sharing personal insights can make your answer more engaging and authentic.