Community Relations Counselor - High Compensation for Motivated Sales Professionals-Must have Senior Living Experience - job 1 of 2

As a Community Relations Counselor at Senior Lifestyle, your main responsibilities include leasing apartments and meeting move-in goals, maintaining a positive community image, and responding promptly to inquiries from potential residents. You will also develop relationships with families and referral sources while participating in outreach programs to generate leads.

To qualify for the Community Relations Counselor position at Senior Lifestyle, you typically need a Bachelor's degree or equivalent experience in sales or admissions focused on senior living. Experience in this field will be beneficial, especially in building relationships with families and understanding their needs.

The Community Relations Counselor contributes to sales goals by securing budgeted move-ins and generating referrals through community outreach. By actively engaging with potential residents and their families, you will help foster relationships that lead to occupancy increases and enhanced community reputation.

Senior Lifestyle offers extensive training and support for Community Relations Counselors, which includes keeping you informed on trends in the senior living market, ensuring proficiency in CRM software, and enhancing your skills to meet sales and occupancy expectations effectively.

As a Community Relations Counselor at Senior Lifestyle, you will enjoy a comprehensive benefits package, including health, dental, and vision insurance, retirement benefits, paid time off, and access to DailyPay. This ensures you have the necessary support to thrive in your role while caring for senior residents.

Share specific methodologies such as relationship building with residents and families, leveraging CRM tools for tracking leads, and participating in community outreach initiatives. Be prepared to explain how these strategies contributed to previous sales successes.

Discuss the importance of empathy and clear communication. Provide an example from your past where you successfully navigated a challenge, focusing on your problem-solving skills and commitment to understanding the individual's concerns.

Explain the systems you use to prioritize tasks and manage time effectively. Mention any CRM or tracking tools you're familiar with and how they help you keep your pipeline organized.

Detail your past experiences in outreach efforts, including successful campaigns or strategies that led to increased referrals. Emphasize relationship-building with local healthcare providers and community organizations.

Share personal experiences or values that draw you to senior living, focusing on the fulfillment that comes from enriching the lives of seniors and providing support to families. Authenticity will resonate strongly with interviewers.

Talk about the importance of professional interactions with residents, families, and staff, and detail how you would actively encourage positive communication and feedback to foster a welcoming atmosphere.

Provide a concrete example where your strategy led to measurable success in meeting or exceeding sales goals. Highlight key skills, your proactive approach, and your response to challenges.

List skills such as strong communication, empathy, organizational skills, and proficiency with sales tools, providing examples of how you have demonstrated these in your work.

Discuss your understanding of relevant regulations and emphasize your commitment to ongoing education in compliance matters, including how you would stay informed about any changes in policies or regulations.

Describe your empathetic approach, offering support and reassurance. Discuss techniques to clarify their concerns and provide them with information that could help facilitate their decision-making process.