Senior Manager of Business Technology

About the Role 

As Senior Manager of Business Technology you will be the technical and operational leader of the Business Systems team within Revenue Operations. You will develop and maintain key components of the go to market tech stack, including our CRM and all connected technologies. It’s your responsibility to map out, design, and optimize the ideal ecosystem for our GTM tools. You’ll be responsible for working with colleagues in Ops and IT to support our Sales and CX orgs’ technological needs.

Who You Are

• Ownership of the go-to-market & Customer Success tech stack in prior roles (responsible for selecting tools, implementing, maintenance & support.)
• 6+ years of experience with SFDC 
• 4+ Years in Sales Operations, Business Systems/ Operations, Revenue Operations
• 3+ Years managing a technical Team
• Experience leading large transformation projects (I.e Lightning migration, launching custom Apps, Integrations with major systems like Gainsight, Marketo, Enrichment tools, etc.) 
• Experience with Gainsight, Zendesk, Outreach, Clari and/or similar systems
• SFDC Admin Certification required
• SFDC Data Architecture & Management Designer
• SFDC Integration Architecture Designer
• SFDC System Architect

Responsibilities

• Build, and execute a strategy to deliver world-class systems and tools optimized for the full customer journey. 
• Stay up to date with new technologies that will lead to further optimization or increased productivity.
• Own and drive the tech stack roadmap for Sales, Customer Success, Partnerships and other GTM efforts. You will partner with the Operational Leaders to project manage all new integrations and tool implementations for the GTM teams.
• Create and lead a change management process to build a clear organizational understanding of the proposed changes, establish key stakeholders and keep them informed and aligned, and deploy new products, services, and enhancements
• Partner with Enablement to develop training and deployment plans focused on user adoption and realization of systems
• Manage a team of technical professionals, providing guidance and support of ongoing projects and future state project planning
• Own and manage the data architecture behind our systems and work with Legal and Compliance to ensure compliance across our entire tech stack.

Why Lattice?

We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of the Data team. Now is the opportune time for a strong candidate to join, take on outsized ownership, and continue to grow with us.

• We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment
• The opportunity to join an experienced and ambitious team that is passionate about solving customers’ needs and loves coming to work every day
• Partner with 3,100+ companies around the world to make sure their employees are engaged and performing at a high level
• A culture that encourages and promotes professional growth and development, with continuous learning reimbursements
• Competitive salary, equity, and benefits
• Hybrid work model with a mix of work from home and centrally located office
• Flexible vacation/time-off policy

About Lattice 

Lattice is on a mission to build cultures where employees and their companies thrive. In an age where employees have more choice than ever before, businesses that put employees first are winning – and Lattice is building the tools to empower those people centric companies. Lattice is a people management platform that offers performance reviews, employee engagement surveys, real-time feedback, weekly check-ins, goal setting, and career planning in a way that allows companies to focus on employee development, growth, and engagement – yielding stronger employee retention, performance, and impact to the bottom line. Since launching in 2016 we have grown to over 3,100 customers globally, including brands like Slack, Pinterest, Reddit, and Asana. 

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Lattice is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Lattice is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

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