Senior Product Manager

North/South America - Remote

What is Invisible?

Website: https://www.invisible.co/

Blog: https://inv.tech/blog

Overview/Sales Deck: https://docsend.com/view/snwwuiptmqamwm8c

Recorded Demo: https://www.youtube.com/watch?v=NwE4PTqjngo

Invisible Technologies helps fast-growing companies scale efficiently by offering them Operations-as-a-Service: a synthesis of automation, human specialization, and strategic consulting.

Our team is made up of 75+ strategic team members who own equity in the company (our “Partners”) as well as 1600+ team members who are running our service and core company functions (our “Agents” & “Specialists”).

Who are we?

We are the Invisible’s Product Team. We solve problems at scale so they never happen again. At our best, we solve problems before they happen. 

Who We Want

• 5+ years of hands-on Product Management with technical expertise and a deep understanding of marketplace dynamics and financial mechanisms in a SaaS ecosystem. Data should be second nature, and experience in low-code/no code apps is a strong preference.
• AI Training is our fastest growing vertical at the moment, our clients are made up of the biggest players in this space, so strong command of AI/ML concepts and applications is also a strong preference.
• Significant experience in product lifecycle management and working in Agile environment.
• Demonstrated analytical ability, plus conceptual thinking and problem solving skills
• Demonstrated ability to articulate, teach and coach product best practices to any level of product manager
• Strong leadership and organizational abilities
• Great analytical and problem-solving skills.

The Product Team focuses on: 

• Developing and executing a product roadmap for operations-related products and services based on market analysis and business objectives.
• Collaborating with cross-functional teams (engineering, operations, sales, customer support) to ensure timely delivery of products and services that meet customer needs and business goals.
• Conducting market research and analyzing customer feedback to identify opportunities for product improvement and new product development.
• Developing pricing and packaging strategies for operations-related products and services based on competitive analysis, market research, and business goals.
• Defining and monitoring service level agreements (SLAs) for operations-related products and services to ensure customer satisfaction and retention.
• Identifying and managing risks associated with operations-related products and services, including security, compliance, and data privacy.
• Building and maintaining partnerships with third-party vendors and service providers to enhance the delivery of operations-related products and services.
• Defining and tracking key performance indicators (KPIs) for operations-related products and services and reporting on product performance to key stakeholders.

Nice to have:

• Experience with JIRA & Confluence
• Understanding of database technology, automation, CI/CD, and DevOps would be a plus
• Experience working in a startup environment
• Active participation in an open source projects
• Agile certifications preferred

Compensation & Benefits

• 2023: $125k base salary & bonus potential + EQUITY! 
• Additional opportunities to earn more equity and increase your ownership percentage of the company, through promotions and through re-distribution of re-acquired shares via buybacks.
• Flexible Work Schedule
• Unlimited Vacation Days
• Healthcare Benefits (or Stipend Option for Non-US based candidates)
• Ownership!