Senior UX Researcher

We're Celonis, the global leader in execution management and process mining technology, and one of the 50 most valuable private companies in the world. We believe that every company can unlock its full execution capacity - and for that, we need you to join us.

The Team:

The UX Research team works on delivering insights on true customer engagement. You will be involved in defining goals, leading strategic research, and working cross functionally with other Celonis teams throughout the organization. As a UXR you will be an important step in our design process and you'll have the opportunity to delight our customers and provide important information to the teams based on your interactions and research.

The Role:

As a User Experience Researcher (UXR) at Celonis, you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across different functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

The work you’ll do:

• Lead strategic research to identify novel product opportunities and conduct independent research on multiple aspects of products and experiences
• Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing)
• Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment
• Understand and incorporate complex technical and business requirements into research.
• Advocate research findings to diverse audiences through written reports and in-person presentations

The qualifications you need:

• Bachelor's degree or above in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field
• 4+ years of industry experience within a research setting
• Experience utilizing various research design methods (i.e. usability studies, contextual inquiry, surveys, etc.)
• Experience leading strategic research efforts and integrating user research into product designs
• Comfortable in a highly-technical environment; ability to engage with quantitative stakeholders and understand quantitative findings and materials
• Familiarity with both quantitative and qualitative research methods
• Strong interpersonal communication and collaboration skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization

What Celonis can offer you:

• The unique opportunity to work within a new category of technology, Execution Management
• Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)
• Great compensation and benefits packages (stock options, 401(K) matching, generous time off, parental leave, and more)
• Work from home support (mindfulness tools such as Headspace, monthly remote working stipend, flexible working hours, virtual events and workshops)
• A global and growing team of Celonauts from diverse backgrounds to learn from and work with
• An open-minded culture with innovative, autonomous teams
• Employee resource communities to help you feel connected, valued and seen (Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
• A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

Compensation

For positions in New York City only: We offer a base salary range of $124,000 - $171,000 based on a Full Time Schedule. Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.

For positions in California and Washington State only: We offer a base salary range of $131,000 – $180,000, based on a Full Time Schedule. Total compensation package will include base salary + bonus/commission + equity + benefits (health, dental, life, 401k, and paid time off). Please note that the base salary range is a guideline, and that the actual total compensation offer will be determined based on various factors, including, but not limited to, applicant's qualifications, skills, experiences, and location.

About Us

Celonis reveals and fixes inefficiencies businesses can’t see, enabling them to perform at levels they never thought possible. Powered by its market-leading process mining core, the Celonis Execution Management System provides a full set of platform capabilities for business executives and users to eliminate billions in corporate inefficiencies, provide better customer experience and reduce carbon emissions. Celonis has thousands of implementations with global customers and is headquartered in Munich, Germany and New York City, USA with more than 23 offices worldwide.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind. We make all employment decisions without regard to race/ethnicity, color, sex, pregnancy, age, sexual orientation, gender identity or expression, transgender status, national origin, citizenship status, religion, physical or mental disability, veteran status, or any other factor protected by applicable anti-discrimination laws. As a US federal contractor, we are committed to the principles of affirmative action in accordance with applicable laws and regulations. Different makes us better.

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