Advisory Solution Consultant - Customer Workflows

As an Advisory Solution Consultant - Customer Workflows at ServiceNow, your primary responsibilities include supporting product sales as a technical expert, leading discovery workshops to address customer challenges, and providing tailored product demonstrations. You’ll also develop strong client partner relationships while guiding strategic programs in top accounts and collecting valuable feedback to influence our product roadmap.

To be successful as an Advisory Solution Consultant - Customer Workflows at ServiceNow, candidates should possess 7+ years of pre-sales solution consulting or sales engineering experience within Enterprise Applications, with a focus on Customer Experience. Familiarity with the ServiceNow platform or other enterprise cloud software solutions, along with industry experience in Manufacturing, Technology, or Telecom, is highly desirable.

In your role as an Advisory Solution Consultant - Customer Workflows at ServiceNow, you will act as the technical and industry expert for a client-facing sales team. By engaging with customers, understanding their needs, and delivering relevant product demonstrations, you will enhance the team's ability to effectively sell our solutions and achieve quarterly and annual sales goals.

Key skills for the Advisory Solution Consultant - Customer Workflows position at ServiceNow include strong communication and interpersonal skills, proficiency in managing territories and building pipelines, ability to collaborate with product management, and a thorough understanding of industry trends and competitive analysis to drive innovative solutions.

As an Advisory Solution Consultant - Customer Workflows working remotely from Chicago, you'll experience a flexible and trusting work environment. ServiceNow embraces various work personas, allowing you to balance your professional growth with personal commitments in an inclusive and supportive setting.

When identifying a customer's challenges, I start with open-ended questions to encourage an in-depth understanding of their pain points. I believe in active listening and taking detailed notes to ensure I accurately capture their concerns. Engaging with stakeholders through discovery workshops allows me to tailor my approach and demonstrate how our solutions can specifically address their needs.

Certainly! I once worked with a manufacturing client who faced significant inefficiencies in their customer service process. By implementing our Customer Workflow solution, we streamlined their operations, reducing response times by 50%. The client reported increased customer satisfaction and a noticeable uplift in team productivity, which reinforced the value of our collaboration.

Building rapport with clients starts with genuine interaction. I prioritize learning about their business and industry challenges, engage in casual discussions, and share success stories that may resonate with them. Consistent follow-ups and being available for their questions further strengthen the relationship, demonstrating that I value their partnership.

I regularly engage with industry publications, attend webinars, and participate in networking events. I also maintain close communication with colleagues and join relevant professional groups where we share insights and experiences. This proactive approach helps me keep abreast of market changes and competitor offerings that can inform my engagements.

For effective product demonstrations, I focus on tailoring the presentation to the customer's specific needs. I incorporate real-life scenarios relevant to their industry, utilize storytelling to make it relatable, and actively involve the customer in hands-on experiences. This approach not only captivates their attention but also illustrates how our solutions can directly address their challenges.

When faced with objections, I believe in addressing them directly and calmly. I listen carefully to understand the concern, empathize with their point of view, and respond with data or examples that highlight how our solutions mitigate their worries. This approach fosters open communication and can turn objections into opportunities for clarification and reassurance.

I'm passionate about creating impactful solutions that enhance customer experiences. ServiceNow's reputation for innovation and commitment to making the world work better aligns with my values and aspirations. I'm excited about the opportunity to collaborate with talented individuals who share this mission and to contribute to developing solutions that genuinely make a difference.

Collaboration is essential in my role as it brings diverse perspectives together to inform our solutions. I work closely with sales teams, product management, and customers to ensure alignment on objectives and expectations. This collaborative spirit enables us to innovate and adapt quickly to meet ever-changing market demands and customer needs.

I prioritize tasks by assessing urgency and the potential impact of each action on the client’s goals. I employ project management tools to keep track of deadlines and requirements, allowing me to allocate time effectively. Regular check-ins with clients help me stay aligned with their evolving needs and adjust my priorities as necessary.

My biggest strength lies in my ability to connect with diverse clients and communicate complex solutions in a relatable manner. I excel at building trust through active listening and responding to client needs with tailored solutions. This not only enhances their experience but also fosters long-term partnerships based on mutual success.