Job details

Advisory Solution Consultant - Employee Workflows

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our Employee Workflows Solution Consulting team, you will have a major impact on our future success by supporting the Employee Workflows product suite. You will help guide revenue for HR Service Delivery, Workplace Service Delivery, Employee Center Pro, and other emerging Employee Workflows solutions with the support and partnership of Sales, Product Management, and the executive team.

Our ideal candidate is comfortable in a hands-on “technical” solution consultant role and is someone who can go wide and deep on all aspects of the ServiceNow platform during the sales cycle. Bonus points if you have experience at a ServiceNow partner or have spent time as a ServiceNow product owner.

What you get to do in this role: 

The Employee Workflows Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

Support product sales as a technical and domain expert of the Employee Workflows product suite
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our Employee Workflows solutions with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
Provide feedback to product management about product enhancements that can address customer needs and guide additional value
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

7+ years of pre-sales solution consulting or sales engineering experience
OR 3+ years of direct ServiceNow implementation experience or ServiceNow platform/product owner experience
Proficiency with the ServiceNow platform or technical expertise with other cloud software solutions
Familiarity with common “industry standard” HRIS integration use cases
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
Willingness to travel throughout the East region and work with customers in EST

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$120000 / YEARLY (est.)

min

max

$100000K

$140000K

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What You Should Know About Advisory Solution Consultant - Employee Workflows, ServiceNow

If you're ready to take your expertise to the next level, consider joining ServiceNow as an Advisory Solution Consultant for Employee Workflows. Located remotely in beautiful Atlanta, Georgia, you'll be part of an innovative team dedicated to transforming how organizations operate. This role isn't just about supporting our Employee Workflows product suite; it's about making a significant impact on our future success. You’ll guide revenue for services such as HR Service Delivery and Employee Center Pro, collaborating closely with sales, product management, and our executive team. The best part? You’ll be in a hands-on technical consulting position, where your deep knowledge of the ServiceNow platform will shine during the sales cycle. Your primary responsibilities include leading discovery workshops to identify customer challenges, demonstrating product capabilities, and providing expert solutions that align with their needs. Plus, you’ll have the chance to share your insights with product management to help shape the future of our offerings. With a focus on making work better for everyone, ServiceNow is looking for someone who thrives on collaboration and has experience as a ServiceNow product owner or at a partner company. If you’re passionate about tech and want to influence the marketplace, then this role is the perfect opportunity for you to engage customers and elevate their Employee Workflows experience.

Frequently Asked Questions (FAQs) for Advisory Solution Consultant - Employee Workflows Role at ServiceNow

What are the key responsibilities of the Advisory Solution Consultant at ServiceNow?

As an Advisory Solution Consultant for Employee Workflows at ServiceNow, your key responsibilities include performing as a technical expert during the entire sales cycle, leading discovery workshops to identify and align customer needs with product capabilities, providing product demonstrations, and answering technical inquiries from clients and partners.