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Advisory Solution Consultant, Employee Workflows

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our Employee Workflows Solution Consulting team, you will have a major impact on our future success by supporting the Employee Workflows product suite. You will help guide revenue for HR Service Delivery, Workplace Service Delivery, Employee Center Pro, and other emerging Employee Workflows solutions with the support and partnership of Sales, Product Management, and the executive team.

Our ideal candidate is comfortable in a hands-on “technical” solution consultant role that has experience working with large Retail & Hospitality customers and is someone who can go wide and deep on all aspects of the ServiceNow platform during the sales cycle. Bonus points if you have experience at a ServiceNow partner or have spent time as a ServiceNow product owner as a customer.

What you get to do in this role: 

  • The Employee Workflows Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
  • Support product sales as a technical and domain expert of the Employee Workflows product suite to work with some of the largest Retailers and Hospitality providers in the industry
  • Lead discovery workshops to determine customers' challenges and give product demonstrations to align our Employee Workflows solutions with customer needs
  • Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
  • Guide strategic programs in top accounts such as customer journey sessions for roadmap and outcome agreement
  • Partner with Sales and Services to build out Business Value Assessments with Customers
  • Provide feedback to product management about product enhancements that can address customer needs and guide additional value
  • Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
  • Stay current on competitive analysis and market differentiation
  • Support marketing events including executive briefings, conferences, user groups, and trade shows

Qualifications

To be successful in this role you have:

  • 7+ years of pre-sales solution consulting or sales engineering experience
  • OR 3+ years of direct ServiceNow implementation experience or ServiceNow platform/product owner experience
  • Proficiency with the ServiceNow platform or technical expertise with other cloud software solutions
  • Familiarity with common “industry standard” HRIS integrations and Retail & Hospitality specific use cases
  • Understanding of the Generative AI space and experience demonstrating GenAI solutions a big bonus
  • Experience working collaboratively with product management, product marketing, partners, and professional services
  • Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
  • Willingness to travel throughout the United States as well as meet customers locally within Servicenow offices on a regular basis

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $126,375 - $208,425, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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Average salary estimate

$167400 / YEARLY (est.)
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$126375K
$208425K

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What You Should Know About Advisory Solution Consultant, Employee Workflows, ServiceNow

At ServiceNow, we are on a mission to transform the way organizations operate, and as an Advisory Solution Consultant for Employee Workflows, you will play a key role in that journey! Your expertise will be instrumental in guiding our innovative Employee Workflows product suite to ensure our clients in the Retail and Hospitality sectors can maximize their operations. If you have a passion for technology and a knack for crafting technical solutions, this remote opportunity, based out of Chicago, Illinois, could be your perfect match. Collaborating closely with our talented Sales and Product Management teams, you'll engage with key stakeholders to conduct impactful discovery workshops. Your role will involve not only offering insightful product demonstrations but also addressing technical inquiries to demonstrate how our solutions meet the complex challenges faced by our clients. We’re searching for someone with a strong foundational understanding of the ServiceNow platform and well-versed in various HRIS integrations. If you have prior experience as a product owner or at a ServiceNow partner, that's a bonus! Beyond your technical skills, we value creativity and the ability to influence strategies that drive meaningful results. Join us and help shape the future of work by making it simpler and smarter for everyone involved!

Frequently Asked Questions (FAQs) for Advisory Solution Consultant, Employee Workflows Role at ServiceNow
What are the responsibilities of an Advisory Solution Consultant, Employee Workflows at ServiceNow?

As an Advisory Solution Consultant for Employee Workflows at ServiceNow, your main responsibilities will include providing technical consultations and developing tailored solutions in collaboration with clients. You'll lead workshops to identify customer challenges, deliver product demonstrations, and ensure an alignment of our Employee Workflows solutions with client needs, facilitating their growth and efficiency.

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What qualifications are needed for the Advisory Solution Consultant role at ServiceNow?

To qualify for the Advisory Solution Consultant position at ServiceNow, candidates should have at least 7 years of pre-sales solution consulting or sales engineering experience, or 3 years of direct ServiceNow implementation experience. Familiarity with the ServiceNow platform and knowledge of HRIS integrations within Retail and Hospitality is highly valued.

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How does the Advisory Solution Consultant position impact service delivery at ServiceNow?

The Advisory Solution Consultant plays a critical role in service delivery by acting as a technical expert who helps aligned the Employee Workflows product suite with customer objectives. By facilitating discovery sessions and providing insightful guidance on the solutions offered, you will enhance customer satisfaction and contribute to revenue generation.

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What should I expect in terms of collaborative work in this role at ServiceNow?

In the role of Advisory Solution Consultant, you can expect to engage collaboratively with Sales, Services, and Product Management teams. You'll work together to develop business value assessments and gain insights into product enhancements based on customer feedback, creating a synergy that enhances both client solutions and overall team performance.

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Is there room for growth as an Advisory Solution Consultant with ServiceNow?

Absolutely! ServiceNow values personal and professional development. As an Advisory Solution Consultant, you will have opportunities to acquire new skills, engage in training, and take on new challenges, all contributing to potential career advancement within the company.

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Common Interview Questions for Advisory Solution Consultant, Employee Workflows
Can you explain your experience with ServiceNow and how it relates to the role of an Advisory Solution Consultant?

When answering this question, highlight specific projects or roles where you utilized the ServiceNow platform. Discuss your familiarity with its features, your technical acumen, and how your experience has prepared you for addressing client needs as an Advisory Solution Consultant.

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Describe a successful sales strategy you've employed in a previous role. How did it impact results?

Focus on a concrete example that includes the strategy's objectives, the actions taken, and the measurable outcomes. This showcases your analytical thinking and results-driven approach, which are essential in the Advisory Solution Consultant role.

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How would you approach a discovery workshop with a large retail client's HR team?

Explain that you would start by understanding the client’s unique challenges and objectives. Discuss how you would engage stakeholders in a collaborative manner to identify gaps and align solutions from the Employee Workflows suite to meet their needs effectively.

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What strategies would you use to stay updated on market trends and competitor offerings?

Discuss the importance of continual learning and engagement in industry events, networking with peers, and reviewing market reports and competitors’ offerings. This demonstrates your proactive approach to staying relevant in your field.

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How do you manage multiple stakeholders with differing needs during a project?

Emphasize the importance of communication, understanding priorities, and setting clear expectations. Describe how active listening and adaptability to different viewpoints are crucial in reaching a common goal.

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Can you provide an example of how you’ve used data to drive a business decision?

Select a project where data played a key role in informing your decision-making. Detail the type of data used, the analysis process, and how it influenced your final decision, emphasizing the results achieved.

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What is your experience with HRIS integrations, and how might this benefit your work as an Advisory Solution Consultant?

Discuss any relevant projects or experiences that involved HRIS integrations. Explain how your understanding of these systems will assist you in delivering tailored solutions to clients in the HR domain.

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If a client expresses skepticism about ServiceNow’s value, how would you address their concerns?

Outline your approach to empathetic listening, identifying their specific concerns, and providing data-driven insights or case studies that showcase ServiceNow's effectiveness in similar scenarios.

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What excites you about working for ServiceNow and as an Advisory Solution Consultant?

Express your passion for innovation and your admiration for ServiceNow's mission to enhance workplace efficiencies. Describe how the opportunity to impact various organizations positively through Employee Workflows solutions resonates with you.

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How do you handle feedback from clients on product improvements?

Share your perspective on viewing feedback as a valuable opportunity for growth. Discuss your willingness to collaborate with product teams to ensure that client feedback translates into actionable improvements.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 8, 2025

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