Senior Inbound Product Manager

ServiceNow is looking for a product manager to join our Mobile Platform team. 

Following the acquisitions of SkyGiraffe, Qlue, Parlo and Appsee, ServiceNow is heavily investing in the Mobile Platform and growing the team to offer a market leading enterprise application platform. ServiceNow’s Mobile Platform allows customers to quickly design, build, customize, and deploy business native mobile apps to accomplish custom business flows with little to no coding and produce working apps that they can download, open, and start using in hours or less. 

This is an opportunity to join the team in an essential role. This is a unique opportunity where you will work with alongside internal stakeholders and key Partners to determine crucial areas of investment in the mobile user experience by reimagining how work gets done, driving innovative consumer grade mobile experiences that will enable our customers to work more efficiently than ever before. 

Come join our Mobile Platform team and help us reshape business mobile apps delivery and define the future of ServiceNow. 

What you get to do in this role:   

• Engage internal stakeholders and partners to obtain necessary inputs for product strategy & roadmap, get buy-in/commitments, and manage expectations 
• Create feature plans for each release, including acceptance criteria, use cases, etc. 
• Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues 
• Work closely with design in crafting simple, elegant, impactful experiences 
• Create base documentation and enable Outbound PM and Docs team 
• Collaborate with multiple teams to guide projects through development and bring high quality products to life 
• Define and analyze metrics that inform the success of products around growth, engagement, retention and monetization 
• Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction 
• Understand strategic and competitive position in the market and deliver products that are recognized as best in the industry 
• Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm 
• Understand how customers are using the product, gains & pains, reasons for low usage and be the voice of the customer 

To be successful in this role you need to have:

•  5+ years of hands-on software product management experience 
• Experience defining, building and shipping multi-platform consumer-oriented mobile products 
• Deep understanding of iOS and Android mobile experience 
• Deep understanding of platform conventions on iOS and Android 
• Self-motivated, self-directed, and able to thrive in a fast-paced environment 
• Ability to translate and articulate complicated business problems into easily understood solutions and functional requirements 
• Strong prioritization skills and the discipline to focus on high impact activities.... to do this, you must be good at saying, 'no' and having folks accept it.... to do this, you must be good at articulating how prioritized initiatives will benefit them 
• Ability to work cross-functionally with a distributed team across Engineering, Design, Customer Success, Marketing and Business Development 
• Experience working in a global work environment and a high level of English, both written and spoken.
• Passion for design thinking, product management best practices and shaping the future of how enterprises will collaborate 

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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