Sr Inbound Product Manager- ITAM

As a Senior Inbound Product Manager at ServiceNow, you'll be responsible for leading our product strategy, communicating product priorities effectively, and guiding cross-functional teams through the development process. You'll integrate usability studies and market analysis into product requirements to improve user satisfaction while transforming complex problems into straightforward solutions. Additionally, you'll create multi-mode communications tailored to various audiences.

To succeed as a Senior Inbound Product Manager at ServiceNow, you should have 5+ years of software product management experience, particularly with expertise in Microsoft software licensing concepts. Experience in audit or implementation will also be beneficial. Strong prioritization skills and the ability to focus on impactful activities, along with a curiosity about customer needs and a proven track record in building customer relationships, are essential for this role.

While specific experience in IT Asset Management is not explicitly required for the Senior Inbound Product Manager position at ServiceNow, familiarity with software licensing concepts and strong product management skills—including gathering product requirements and developing a product roadmap—will greatly enhance your suitability for the role. We welcome candidates from diverse backgrounds with unique experiences.

At ServiceNow, we prioritize flexibility and trust within our work environment. As a Senior Inbound Product Manager, you may find yourself working in a hybrid model that combines in-office collaboration with remote work options, depending on your work persona. This allows for a balance between personal needs and team collaboration, making the work experience both rewarding and convenient.

ServiceNow is committed to diversity and inclusion, ensuring that all qualified applicants for the Senior Inbound Product Manager role receive equal opportunity in the hiring process. We aim to create an accessible environment, encouraging diverse candidates to apply, even if they don't meet every qualification. Unique experiences are seen as valuable, and we're dedicated to building a team that reflects a variety of backgrounds.

In answering this question, highlight specific projects where you've led product management efforts, including how you defined the product vision, gathered requirements, and collaborated with cross-functional teams. Use metrics to showcase the impact of your work.

Discuss your approach to prioritization, perhaps mentioning frameworks you use like RICE or MoSCoW prioritization. Explain how you balance customer feedback with business goals, ensuring that high-impact features are delivered first.

Be prepared to outline your knowledge of Microsoft licensing options, such as volume licensing and subscription models. You might also emphasize how this understanding allows you to create better product requirements that align with customer needs in IT Asset Management.

Detail your methods for gathering customer insights, such as surveys, interviews, and usability studies. Explain how you incorporate this feedback into the development process to enhance user satisfaction and drive product improvements.

Share a specific example that illustrates your problem-solving skills, detailing the problem, your thought process in developing a solution, and the outcome. Highlight collaboration with team members and the impact on the product or customer experience.

Articulate the qualities that you believe are essential for a great product manager, such as strong communication skills, the ability to empathize with customers, and strategic thinking. Connect these qualities to your personal experiences and how they have driven your success in the role.

Provide an example where you simplified technical jargon for a lay audience, ensuring they understood the issue at hand. Talk about your communication strategy and how it led to successful collaboration or decision-making.

Discuss your approach to usability testing, including user testing sessions, feedback collection, and iterations based on usability studies. Illustrate how this process enhances the final product and user experience.

Explain how you engage with various stakeholders, perhaps through regular updates, inclusive decision-making, or feedback sessions. Highlight how these relationships contribute to better product outcomes.

Describe your collaborative approach, emphasizing the importance of understanding each team member's role and leveraging their expertise. Highlight your experience in fostering cooperation between product, engineering, marketing, and sales teams.