Anaplan Engagement Lead

The Anaplan Engagement Lead at Spaulding Ridge is responsible for overseeing relationships with enterprise-level clients, developing trust, and understanding key customer needs. This role involves driving delivery of current projects, generating new sales opportunities, and ensuring timely delivery of services. You will lead internal teams while fostering relationships and resolving client issues to maintain satisfaction and trust.

To qualify for the Anaplan Engagement Lead position at Spaulding Ridge, candidates should have proven experience in engagement/project management within technology or management consulting. Experience with Anaplan or similar cloud technologies is a plus, alongside strong communication and interpersonal skills. The ideal candidate should also possess excellent organizational skills and be adept at problem-solving.

Spaulding Ridge is committed to employee development, providing Anaplan Engagement Leads with opportunities for career progression and professional growth. Regular training allowances and a supportive culture allow you to expand your skills and expertise. Plus, by leading internal teams, you'll play an important role in mentoring and developing fellow employees on their journeys.

Anaplan Engagement Leads at Spaulding Ridge enjoy a competitive benefits package that includes medical, dental, and vision coverage, along with 401(K) and life insurance options. Flexible time off, paid holiday time, and parental leave options also support a balanced work-life integration. Additionally, employees receive a monthly technology and wellness allowance for continued personal and professional improvement.

Working at Spaulding Ridge as an Anaplan Engagement Lead is unique because of our commitment to building personal relationships while delivering impactful solutions for clients. Our culture prioritizes Diversity, Equity & Inclusion, creating an environment where all voices are heard and valued. We also actively encourage employee engagement with the community through various service initiatives, allowing you to make a difference beyond the workplace.

When answering this question, be specific about your experience. Highlight any direct work you've done with Anaplan and explain how you have implemented or consulted on such technologies to meet client needs or improve business processes.

Explain your approach to relationship building by providing examples of how you've succeeded in fostering trust and understanding client needs. Discuss techniques like regular communication, seeking feedback, and offering proactive solutions to showcase your strategic mindset.

Discuss the importance of active listening, empathy, and being solution-oriented. Provide an example of a challenging client scenario you've managed successfully and detail the steps you took to resolve the issue and maintain trust.

Share your methods for effective prioritization, such as using project management tools, setting deadlines, or adapting based on project urgency. Make sure to illustrate your organizational skills with real-world examples.

Outline your approach to addressing underperformance, such as open dialogue, understanding the team member's challenges, and finding ways to support them in improving. Highlight your leadership style in motivating and developing team members.

Identify critical factors such as clear communication, aligned objectives, thorough understanding of client needs, and effective project tracking. Relate these factors to past experiences or successes to underline your expertise.

Describe your approach to conducting needs assessments, such as holding discovery meetings, analyzing business workflows, and consulting with stakeholders to gather insights. Showcase how this enables you to propose tailored solutions.

Share your passion for service and how you derive satisfaction from seeing clients realize their goals. Emphasize the importance of delivering value in your role and how it positively impacts both client success and your personal growth.

Discuss various metrics you consider, such as customer satisfaction scores, project completion rates, and the achievement of predefined objectives. Provide examples of how you've tracked these outcomes effectively.

Share insights about emerging trends and developments in cloud-based solutions like Anaplan. Discuss how you envision the role of Anaplan in facilitating faster decision-making, greater efficiency, and improved visibility across organizations.