Job details

Business Operations Analyst

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Be the go-to expert for Global Talent data processes and enable your partners within various Global Talent teams such as Talent Acquisition, Total Rewards, Talent Activation & Growth, and HR Business Partners
Manage master data in our core systems such as Workday, Jobvite, and Service Now platform

Collaborates with cross functional business and IT teams to capture business requirements and translate them into processes and system solutions
Documents implementation considerations, workflows, process maps, etc. as required.
Develops UAT strategy and execution to cover testing, defect resolution and triaging

Maintain standardized data definitions and globally streamlined data entry procedures

Works with relevant teams to support day-to-day systems and interfaces to resolve issues related to existing solutions.
Utilize strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions and documenting outcomes.
Develop and maintain simple to complex reports, utilizing Workday Report Writer, as well as other organizational tools and available technologies
Lead the preparation and delivery of complex HR reports, ensuring alignment across deliverables, and adherence to overall global reporting strategy
Create and maintain standardized real-time dashboards displaying key metrics and insights for HR and business leaders in a visually appealing manner

Qualifications

To be successful in this role you have:

Minimum 1 year Workday and/or ServiceNow Experience (or Similar SaaS technology)

Strong experience with maintaining HR data processes that are built to scale
Highly data-driven, analytical mindset and great attention to detail
Passion for data integrity
What it takes to produce outcomes - technically astute, a solid communicator, intellectually curious, and a fast learner
Strong experience with MS Excel

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Business Operations Analyst, ServiceNow

As a Business Operations Analyst at ServiceNow, located at the vibrant Temasek Boulevard in Singapore, you'll dive into the heart of our Global Talent data processes. Embrace the opportunity to work closely with various Global Talent teams — from Talent Acquisition to HR Business Partners — to streamline operations and enhance efficiency. You'll manage core systems like Workday and Jobvite, translating business requirements into actionable solutions through cross-functional collaboration. Your keen eye for detail will shine as you document workflows, develop UAT strategies, and create insightful reports utilizing tools such as Workday Report Writer. Not only will you handle day-to-day systems support, but you will also be instrumental in identifying areas for process improvement and automation. Communication is key, and you’ll engage with stakeholders, providing them with vital metrics and insights through visually appealing dashboards. We’re looking for someone with a strong analytical mindset, a passion for data integrity, and a knack for problem-solving. If you have a year of experience with Workday or similar SaaS technologies and a strong background in HR data processes, you might just be the perfect fit for our innovative team. Come join us to help make the world work better for everyone!

Frequently Asked Questions (FAQs) for Business Operations Analyst Role at ServiceNow

What are the main responsibilities of a Business Operations Analyst at ServiceNow?

The main responsibilities of a Business Operations Analyst at ServiceNow include managing Global Talent data processes, collaborating with various Global Talent teams, translating business needs into system solutions, documenting workflows, and developing UAT strategies. Additionally, you'll maintain standardized data definitions and create insightful reports that support HR and business leaders.