Chief of Staff, Enterprise and Field Marketing - job 1 of 2

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

ServiceNow is looking for a visionary Chief of Staff to join the Enterprise and Field Marketing team, serving as a strategic and thought partner to the Global Senior Vice President of Enterprise and Field Marketing.

This org shapes the strategy for our global field teams, campaigns, executive, ABM, customer success and partner marketing teams.

The ideal candidate will have marketing leadership experience, with a focus on storytelling, change management, and strategic communication. In addition, a strong background in change management and a proven ability to articulate marketing strategies that drive engagement and alignment across the organization.

Key Responsibilities:

• Create and deliver compelling business narratives that highlight the strategic impact and value of marketing initiatives to internal and external stakeholders.
• Utilize storytelling techniques to enhance presentations, reports, and communications, ensuring clarity and resonance with diverse audiences.
• Articulate the value of marketing efforts in driving business outcomes, ensuring that the marketing team's contributions are clearly understood and appreciated across the organization.
• Develop frameworks to effectively communicate marketing successes and insights to senior leadership and key stakeholders.
• Lead change management initiatives that promote the adoption and integration of new marketing strategies and technologies.
• Foster a culture of agility and adaptability within the marketing team, guiding them through transitions to enhance operational effectiveness.
• Collaborate with senior leadership to define marketing objectives and key results (OKRs) that align with overall business goals.
• Drive strategic discussions that integrate marketing insights into broader business strategies.
• Mentor and develop a high-performing team, instilling a strong focus on storytelling and effective communication within the marketing function.
• Promote a culture of collaboration, innovation, and continuous learning.
• Build and maintain strong relationships with internal and external stakeholders to drive alignment and support for marketing initiatives.
• Communicate operational updates and strategies in a compelling manner that engages and informs stakeholders.
• Advocate for the adoption of new marketing technologies and tools that enhance storytelling capabilities and overall effectiveness.

• Bachelor’s degree in business, Marketing, Communications, or a related field; MBA preferred.
• 12+ years of experience in marketing leadership roles, with a focus on storytelling, change management, and strategic communication.
• Proven track record of successfully driving marketing initiatives that demonstrate measurable business impact.
• Exceptional storytelling and narrative-building skills, with the ability to communicate complex ideas clearly and persuasively.
• Strong change management skills, with experience leading teams through transitions.
• Excellent leadership and team management abilities. Proficiency in developing and communicating marketing strategies that drive business value.
• Exceptional communication and interpersonal skills.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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