Job details

Director, Enterprise Architecture

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is seeking Enterprise Architecture Leaders to join our Team. The Enterprise Architecture Team is part of our pre-sales organization focused on building credibility and trust with the technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills and an inspirational mindset to help our customers understand the opportunities of the “platform of platforms” vision. We act as technical leaders for our customers most complex solutions, designed to ensure that they can realize the value they need. We do this by leveraging best practice and industry standards to build customer trust and architect best in class solutions.

While collaborating with customers, partners, and the wider ServiceNow sales team, the right candidate will create and communicate high-level architectures and strategies that are both written and verbal, to audiences up to and including the CIO/CTO level. The Enterprise Architect will elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one code base and one data model. The Enterprise Architect will also lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.

What you get to do in this role:

Lead a team of motivated, innovative and collaborative pre-sales Architects as they engage with our customer to find new technology solutions to create value.
Engage with customer executives to identify pain points and opportunities to deliver value and then translate them into solutions from ServiceNow
Work with a wide variety of customers, colleagues and partners to help them understand the power of the Now platform and the potential opportunities of the future of work
Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry specific solutions.
Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape
Understand the detail behind the ServiceNow and platform of platforms architecture and communicate it at various levels
Work with architecture development methods, modelling approaches and architecture patterns for integration
Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
Provide thought leadership and collaborate with internal ServiceNow business units
Identify, lead and contribute to the creation of best practices, white papers, workshops, etc

Qualifications

In order to be successful in this role, we need someone who has:

Successfully led diverse teams to reach challenging goals and can leverage organizational networks to get things done. Be Hungry and Humble.
The ability to multiply the effect of a team through situational leadership, constant challenge and a team-first mindset
Years of proven success in influencing senior technology leaders to drive change in a pre-sales, customer, or delivery focused role.
Passion and energy for building business relationships and is accustomed to driving the simplification of complex concepts into compelling customer proposals
Drive for results using out-of-the-box innovative thinking together with excellent problem-solving skills
An intrinsic ability to understand and prioritize work and is willing to make big bets when the time is right, to invest time and energy in the right areas.
Willingness to jump-in and roll-up their sleeves alongside customers, colleagues and partners to get things done faster and better.
A track record of success in using Human Centered Design techniques to explore the customers current reality and set a vision for the future.
Familiarity with common Enterprise and Industry Architecture frameworks such as: TOGAF, Zachman, IT4IT, BIAN, TMForum, etc.
Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation
Experience and understanding of multiple technical domains - application, data, DevOps, AI/ML, integration, big data, mobility, analytics, etc.
Intrinsically curious and passionate about researching current and emerging technologies and developing innovative solutions
Experience presenting architecture concepts, designs, and goals to technology leaders and partners

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very dynamic, collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$150000 / YEARLY (est.)

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$130000K

$170000K

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What You Should Know About Director, Enterprise Architecture, ServiceNow

Are you ready to take a leap into an exciting leadership role? ServiceNow is on the hunt for an exceptional Director of Enterprise Architecture to join our dynamic team at our stunning Singapore office located at 6 Temasek Boulevard Suite 40-01. Here at ServiceNow, we've redefined how organizations approach their operations with innovative AI-enhanced technology, making a positive impact on over 8,100 customers, including a staggering 85% of the Fortune 500®. As the Director of Enterprise Architecture, you will play a vital role in building credibility and trust with technical leaders at our largest clients. You'll lead a brilliant team of pre-sales Architects to tackle complex challenges, engage directly with customer executives, and demonstrate how ServiceNow’s integrated platform can drive transformative value in their organizations. This position is not just about architecture; it's about crafting and conveying high-level strategies, leading workshops, and engaging in thoughtful collaboration across departments and partnerships. We're looking for someone with a passion for innovation, who isn’t afraid to roll up their sleeves and dive into the nitty-gritty while simultaneously keeping an eye on the big picture. If you're hungry for success and excited to create cutting-edge solutions that will shape the future of work, we are eager to see how you can contribute to our mission to make the world work better for everyone.

Frequently Asked Questions (FAQs) for Director, Enterprise Architecture Role at ServiceNow

What are the main responsibilities of a Director of Enterprise Architecture at ServiceNow?

As a Director of Enterprise Architecture at ServiceNow, your core responsibilities will revolve around leading a team of pre-sales Architects, engaging with customer executives to identify value-driven solutions, and demonstrating how ServiceNow's platform can transform their operations. You'll also lead architecture and design engagements while acting as a trusted advisor during workshops and educational sessions. Your expertise in various technical domains will help articulate complex concepts into compelling proposals, ultimately driving customer satisfaction and trust.