Job details

HR Business Partner Director

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Understands the overall business direction and impact of people decisions in order to influence the right business choices to fulfill business objectives. Contributes to the development and delivery of the BU business plans and contributes to the scoping of key business initiatives.
Contributes to business growth by applying a long-term vision and translating business needs to strategic people needs across the talent, leadership development, change and culture agenda; develops business unit People strategy and strategic (3-5 year) people plan to support the achievement of business goals (integrating CC/SC/functional strategy & BU strategy).
Partners with the Business Unit leader and acts as a trusted advisor providing strategic insight to the future direction of the BU, senior level people topics and contributes to organization design and development initiatives that drive the organizational effectiveness of the business unit.
Acts as the voice of the business in the HR function and partners / contracts with People Partners, COEs (centres of excellence), and Ops to ensure business needs are represented and that fit for purpose HR solutions are developed and deployed for key business needs. Serves as the single point of contact for Sr Business Leaders within the Business Unit and works collaboratively with HR experts and People Services to ensure the effective fulfilment of business needs and overall effectiveness of the HR function.
Acts as key strategic HR lead, consultant, and coach to Senior business leaders to enable the development of their people leadership capabilities and maximize their impact on people and engagement as well as providing strategic insight on people related topics.
Uses and analyses data and trends to inform guidance to business leadership and to measure success: learn, iterate, and improve; analyze trends and develop proactive actions.
Provides strategic advice on:
- Strategic workforce planning
- Calibration and succession planning
- Organization design, change management, and culture
- Leadership and team development
- Relevant workforce trends which will impact the BU

Qualifications

To be successful in this role you have:

Experience in direct client support and management coaching experience as well as team development/management
Experience supporting a hyper growth Sales function is a plus
Outstanding interpersonal and communication skills, including problem solving, collaboration and relationship building
Ability to thrive in an unstructured environment and work independently in an ambiguous, high growth, fast-paced environment
Ability to manage multiple complex issues and prioritize projects concurrently
Ability to excel at all levels of the HR “stack” - strategic, operational, and tactical
Credibility and integrity in communications to ensure information flows both upward and downward
Confidence to challenge respectfully to influence business decisions

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$125000 / YEARLY (est.)

min

max

$100000K

$150000K

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What You Should Know About HR Business Partner Director, ServiceNow

ServiceNow is looking for an HR Business Partner Director to join our dynamic team located in Staines, United Kingdom. You’ll be at the forefront of shaping our people strategy, directly influencing business decisions that drive our ambitious growth plans. In this role, you will not only create long-term people initiatives but also partner closely with the Business Unit leader, acting as a trusted advisor to steer the future direction of our operations. You’ll play a crucial role in developing our business unit’s people strategy while ensuring that key business needs are translated into effective HR solutions. This isn’t just about organizational design and workforce planning; it’s about making a significant impact on our diverse and talented workforce, guiding leaders to enhance their people skills and engagement. Your ability to analyze data and identify trends will guide your recommendations, making you a key asset in our aim to create a positive workplace culture. If you have a talent for building strong relationships, thrive in fast-paced environments, and are passionate about supporting people to reach their potential, then we’d love to meet you! Join us at ServiceNow and help us make the world work better for everyone.

Frequently Asked Questions (FAQs) for HR Business Partner Director Role at ServiceNow

What are the primary responsibilities of the HR Business Partner Director at ServiceNow?

The HR Business Partner Director at ServiceNow is responsible for shaping the people strategy in alignment with business objectives, providing strategic insights to senior leadership, and influencing the direction of key business initiatives. This role involves direct client support, organization development, and utilizing data to inform HR solutions.