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Sales Director , Enterprise Sales Associates UKI

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

As a member of our Enterprise Sales Associate team, you will play a pivotal role in our future success by leading the UK Region, for one of the company’s most strategic functional groups. With collaboration and support from Sales, Product Management, and the executive team, you will have the opportunity to drive significant revenue growth for ServiceNow. You will be empowered to recruit, build, and coach your team, as well as help define, develop, and optimise our ESA Sales operating model and processes. 

What you get to do in this role: 

  • Manage 3 first line managers ensuring all teams exceed quarterly quotas and targets 

  • Recruit, coach, and inspire a high-calibre overlay sales team who partner closely with our Enterprise Account Executives on the largest ServiceNow customers in the UK. 

  • Lead the team in strategic account planning, territory planning, and researching prospect customers. 

  • Oversee all operational aspects of your team to optimise sales productivity and enhance overall customer satisfaction. 

  • Communicate clear goals and roles to team members, set and track KPIs, and reward team efforts and accomplishments. 

  • Represent the ESA Sales organisation within the regional business and keep market sales leaders updated on revenue forecasts and productivity improvements. 

Qualifications

  • Demonstrable experience leading a sales organisation in a high-growth technology company, preferably in the B2B, SaaS space. 

  • A validated track record of consistently exceeding pipeline and revenue targets, with demonstrated pipeline forecasting skills. 

  • The ability to be a thought leader on further improving internal processes. 

  • Excellent stakeholder management skills. 

  • Experience recruiting, coaching, and managing high sales performers and building an outstanding team culture. 

  • Proven experience in managing managers and developing leadership capabilities within your team. 

 

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. 

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What You Should Know About Sales Director , Enterprise Sales Associates UKI , ServiceNow

Join ServiceNow as a Sales Director, leading the Enterprise Sales Associates in the UK region! Based in the Strata Building in Staines, United Kingdom, you'll be part of a dynamic team dedicated to transforming the way organizations work. In this role, you will drive revenue growth while collaborating with Sales, Product Management, and our executive team. You'll manage three first-line managers, inspiring them to exceed goals while effectively recruiting and building a high-performing sales team. Guiding your team in strategic account planning and optimizing sales productivity, you'll play a key role in maintaining customer satisfaction. ServiceNow values diversity and encourages applicants from all backgrounds, so if you possess a strong track record in a high-growth technology company, particularly in the B2B SaaS space, this could be the perfect opportunity for you. Get ready to lead and innovate with a company that's changing the future of work!

Frequently Asked Questions (FAQs) for Sales Director , Enterprise Sales Associates UKI Role at ServiceNow
What responsibilities does the Sales Director at ServiceNow have?

As the Sales Director at ServiceNow, you will be responsible for leading the Enterprise Sales Associates in the UK, managing three first-line managers and their teams to exceed quarterly sales quotas. You will oversee account and territory planning while driving operational aspects of the team to enhance productivity and customer satisfaction.

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What qualifications are needed for the Sales Director role at ServiceNow?

To be successful as a Sales Director at ServiceNow, you should have demonstrable experience in sales leadership within a high-growth technology environment, ideally in B2B and SaaS. A proven track record in exceeding sales targets and excellent stakeholder management skills will be key for this role.

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How does the Sales Director contribute to ServiceNow's revenue growth?

In the role of Sales Director, you will contribute to ServiceNow's revenue growth by recruiting and coaching a top-notch overlay sales team that partners with Enterprise Account Executives. Your leadership and strategic planning will ensure that your team effectively targets and serves our largest clients in the UK.

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What is the team structure under the Sales Director at ServiceNow?

The Sales Director at ServiceNow will oversee a diverse team comprising three first-line managers, each leading their own set of sales associates. This structure fosters collaboration and allows you to mentor and motivate managers while focusing on strategic objectives.

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Does ServiceNow offer flexibility in the Sales Director role?

Yes, ServiceNow promotes a culture of flexibility and trust, believing in adapting to the distributed world of work. Different work personas are assigned based on the nature of the job, allowing you to work in an environment that best supports your success.

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Common Interview Questions for Sales Director , Enterprise Sales Associates UKI
Can you describe your sales management experience relevant to the Sales Director position?

Discuss specific experiences leading sales teams, highlighting instances where you exceeded targets. Detail the strategies you implemented to achieve results and the size of the teams you've managed.

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How do you approach recruiting and building sales teams?

Share your philosophy on talent acquisition, including what traits you look for in candidates. Illustrate with examples of how you have successfully recruited and retained high-performing salespeople.

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What strategies would you employ for territory planning?

Discuss your approach to analyzing market data, understanding customer needs, and identifying growth opportunities within territories. Include specific tools or methodologies you use.

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How do you handle underperformance in your team?

Explain your approach to identifying underperformers and the steps you take to address their challenges. Highlight the importance of support, coaching, and clear communication.

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Can you share an example of how you demonstrated excellent stakeholder management?

Provide a scenario where your stakeholder management skills led to a successful outcome, detailing how you built relationships and navigated differing priorities.

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What KPIs do you consider crucial for tracking sales success?

Identify key performance indicators relevant to sales success, such as quota attainment, pipeline health, and customer satisfaction metrics, and explain how you track and utilize these KPIs.

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How do you foster a positive team culture?

Discuss your approach to team culture, emphasizing the importance of recognition, transparency, and open communication in building morale and momentum.

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What role do you see technology playing in the sales process?

Reflect on your experience with sales technologies, such as CRM systems, and how they enhance productivity, enable better forecasting, and improve customer interactions.

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Describe a time you successfully led a significant change in your sales strategy.

Provide a detailed account of a strategic change you implemented, the rationale behind it, and the impact it had on sales performance and team dynamics.

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How do you keep your team motivated during challenging times?

Explain specific tactics you use to maintain team motivation, such as regular check-ins, goal setting, and celebrating small wins, especially during downturns or difficult periods.

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We're on a mission to become the defining enterprise software company of the 21st century.

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CULTURE VALUES
Inclusive & Diverse
Mission Driven
Rise from Within
Diversity of Opinions
Work/Life Harmony
Empathetic
Feedback Forward
Take Risks
Collaboration over Competition
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Life insurance
Disability Insurance
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Conferences Stipend
Paid Time-Off
Maternity Leave
Equity
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
January 5, 2025

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