Job details

Global Account Director - Global Financial Services firm

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is looking for a Global Account Director to lead and coordinate activities with a Global Financial Services firm.
As a Global Account Director, you will be responsible for managing and nurturing relationships with key clients on a global scale.

This strategic role involves understanding clients' business objectives, ensuring the delivery of high-quality solutions or services, and driving revenue growth. The Global Account Director serves as the primary point of contact between the organization and key clients, aiming to foster long-term partnerships and maximize customer satisfaction.

You will produce new business with ServiceNow's one of the largest existing account within automotive. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients.

What you get to do in this role:

Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow
Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams
Oversee growth of global accounts, including development and deployment of worldwide resources
Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualifications

To be successful in this role you have:

10+ years of experience in global client management, aligning account strategies to revenue opportunities
5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service or IT Operations Management (within software or IT sales organizations)
Deep understanding of the way financial service businesses operate, and the priorities that drive decisions from the C-level in Global Accounts
Strong understanding of the global financial service business landscape and background in software sales within the financial service industry
Experience exceeding sales targets
Experience leading a virtual or matrixed team
Understanding of broad, macro-level business IT needs for a prospective client
Travel will be required. This role looks over a global portfolio so should expect to travel to meet the clients and the team.

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$175000 / YEARLY (est.)

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$150000K

$200000K

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What You Should Know About Global Account Director - Global Financial Services firm, ServiceNow

Exciting things are happening at ServiceNow, and we're on the lookout for a Global Account Director to join our incredible team managing one of our largest clients in the Global Financial Services sector, situated at the Ark Mori Building in Tokyo. Your role will be pivotal as you nurture key client relationships and align our innovative solutions to meet their strategic objectives. With over 10 years of experience in global client management, you'll blend your expertise with a passion for delivering high-quality service to drive growth. You'll lead the charge in providing strategic leadership, work collaboratively with our talented virtual teams, and forge connections from project teams right up to C-level executives. Picture yourself crafting a clear roadmap that enhances both our client's and ServiceNow’s capabilities, all while achieving set financial targets. The world of financial services is dynamic, and so is this role! Expect to travel to build those trusted relationships globally while ensuring we maintain our commitment to exceptional customer experiences. At ServiceNow, we value inclusivity and diverse backgrounds, so if you possess the qualifications, we can’t wait to consider you for this fantastic opportunity! Together, let’s continue making the world work better for everyone.

Frequently Asked Questions (FAQs) for Global Account Director - Global Financial Services firm Role at ServiceNow

What responsibilities does the Global Account Director have at ServiceNow?

As the Global Account Director at ServiceNow, you'll be responsible for leading and coordinating activities with a Global Financial Services firm, managing client relationships, understanding business objectives, and ensuring the delivery of high-quality solutions. Your role involves directing virtual teams while overseeing growth and establishing long-term partnerships to maximize customer satisfaction.